2024 OPS Employee Experience Survey results
Conducted from January 24 to February 15, 2024, this report provides a snapshot of the workplace experience of Ontario Public Service employees.
Introduction
The 2024 Employee Experience Survey was conducted from January 24 to February 15, 2024 and represented the eleventh iteration of the survey. The survey results provide a snapshot of employees’ workplace experience. Although the organizational structure of the OPS has changed since the time of the survey, the results in this report represent the ministry results as they were at the time of the survey (January 2024). This report may help in identifying trends, areas of strength, and areas for additional focus. The employee experience has an impact on the ability of the OPS to deliver value and outcomes for Ontarians.
Understanding Survey Results
The 2024 OPS Employee Experience Survey used a scale from 1 to 5, with 1 being “Strongly Disagree” and 5 being “Strongly Agree.” In the results, the mean score of these responses is provided, as well as the distribution. Mean scores are converted from a 1- to 5-point scale to a 0- to 100-point scale for ease of use. Where available, results for 2022 and 2021 are provided for comparison purposes.
The combined percentage of those who selected 4 or 5 is represented as the percent agreement or “percent favourable.”
The Employee Engagement Index, Inclusion Index and Leadership Index are also reported on a 0- to 100-point scale.
Cells with N/A represent areas where there is either no historical data, or the minimum threshold of 10 or more responses was not met.
Measuring Employee Engagement
The Employee Engagement Index (EEI) is used to measure overall engagement among employees (the nine key indicators described below). The EEI is calculated using nine key indicators that measure key aspects of engagement:
- Commitment to the organization
- Satisfaction with the organization
- Satisfaction with the job
- Motivation to support the achievement of organizational goals
OPS Employee Experience Survey Results
Employee Engagement Index (EEI)
The Employee Engagement Index is an aggregate score of all employees’ responses to the nine key indicators of the employee engagement index using a 100-point scale.
The table below summarizes the results for the Employee Engagement Index (EEI) for 2024 as well as 2022 and 2021. The EEI is based on employees’ perceptions of their degree of engagement.
| Index | 2024 | 2022 | 2021 |
|---|---|---|---|
| Employee Engagement Index (EEI) | 68.1 | 69.2 | 70.9 |
Distribution of Employee Engagement Scores
The table below summarizes the distribution of engagement by low, moderate and highly engaged employees in 2024, 2022 and 2021.
| Proportion of employees with high, moderate and low levels of engagement (EEI) | 2024 | 2022 | 2021 |
|---|---|---|---|
| High Engagement: 75 to 100 | 44% | 46% | 48% |
| Medium Engagement: 50 to less than 75 | 37% | 36% | 37% |
| Low Engagement: 0 to less than 50 | 19% | 18% | 15% |
Employee Engagement Index (EEI) Indicators
The table below provides the count of responses, mean, and favourable responses for the key indicators used to calculate the Employee Engagement Index (EEI). The mean is based on converting 1 to 5 point Likert scale statements to a score between 0 and 100.
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| I am inspired to give my very best. | 44,304 | 71.5 | 68.0% | 65.6 | 73.1 |
| I am proud to tell people I work for the OPS. | 43,734 | 66.7 | 59.5% | 68.4 | 70.9 |
| I would prefer to stay with the OPS, even if offered a similar job elsewhere. | 42,918 | 63.6 | 55.4% | 65.1 | 70.5 |
| I would recommend the OPS as a great place to work. | 43,959 | 62.6 | 53.7% | 64.2 | 67.7 |
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| I am proud to work for my Ministry. | 43,951 | 70.0 | 65.6% | 71.9 | 73.3 |
| I am satisfied with my Ministry. | 43,912 | 61.6 | 53.6% | 62.7 | 59.8 |
| I am satisfied with my job. | 44,326 | 67.0 | 62.4% | 68.7 | 70.8 |
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| Overall, I am satisfied in my work as an OPS employee. | 44,313 | 65.0 | 59.4% | 67.8 | 69.0 |
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| I strive to improve my Ministry’s results. | 43,440 | 79.9 | 81.0% | 79.7 | 80.3 |
Inclusion Index
The Inclusion Index is an aggregate score of all employees’ responses to the three key indicators of the inclusion index using a 100-point scale.
The table below summarizes the results for the 2024 Inclusion Index.
| Index | 2024 | 2022 | 2021 |
|---|---|---|---|
| Inclusion Index | 73.4 | 75.9 | 76.1 |
The table below provides the count of responses, mean and favourable responses for the key indicators used to calculate the Inclusion Index. The mean is based on converting 1 to 5 point Likert scale statements to a score between 0 and 100.
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| I am treated respectfully at work. | 44,261 | 76.5 | 77.5% | 79.3 | 78.5 |
| I feel like I belong at my workplace | 44,046 | 71.8 | 69.9% | 74.7 | 74.6 |
| I can be myself at work | 44,024 | 72.1 | 70.9% | 74.1 | 75.4 |
Leadership Index
The Leadership Index is an aggregate score of all employees’ responses to the three key questions related to leadership using a 100-point scale.
| Index | 2024 | 2022 | 2021 |
|---|---|---|---|
| Leadership Index | 62.9 | 61.4 | 62.9 |
The tables below provides the count of responses, mean and favourable responses for the key indicators used to calculate the Leadership Index. The mean is based on converting 1 to 5 point Likert scale statements to a score between 0 and 100.
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| My leaders take accountability for their behaviour. | 39,659 | 61.4 | 55.0% | 60.2 | 58.9 |
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| My leaders support the use of modern work practices. | 42,015 | 62.9 | 56.9% | 61.3 | 67.0 |
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| My leaders support me to collaborate with others to help deliver the best solutions. | 41,335 | 65.1 | 59.8% | 63.2 | 63.7 |
Part A: Ministry Scores
The table below depicts the Employee Engagement Index, Inclusion Index and Leadership Index scores for various ministries.
| *Ministry | Engagement Index | Inclusion Index | Leadership Index |
|---|---|---|---|
| Agriculture, Food and Rural Affairs | 70.9 | 76.8 | 65.4 |
| Attorney General | 66.9 | 72.7 | 63.0 |
| Cabinet Office | 71.7 | 77.0 | 69.8 |
| Children, Community and Social Services | 68.2 | 73.8 | 61.7 |
| Citizenship and Multiculturalism | 66.3 | 72.7 | 64.2 |
| Colleges and Universities | 65.9 | 72.3 | 63.1 |
| Economic Development, Job Creation and Trade | 73.5 | 80.1 | 73.1 |
| Education | 68.0 | 72.7 | 61.8 |
| Energy | 69.9 | 80.0 | 74.1 |
| Environment, Conservation and Parks | 67.6 | 76.3 | 59.7 |
| Finance | 69.1 | 73.9 | 63.7 |
| Francophone Affairs | 75.7 | 81.1 | 81.0 |
| Health | 70.5 | 75.0 | 64.9 |
| Indigenous Affairs | 69.3 | 73.5 | 67.6 |
| Information and Information Technology | 74.7 | 77.2 | 71.2 |
| Infrastructure | 68.2 | 73.6 | 68.6 |
| Labour, Immigration, Training and Skills Development | 69.6 | 74.0 | 61.5 |
| Long-Term Care | 72.6 | 76.3 | 69.6 |
| Mines | 68.5 | 77.0 | 67.4 |
| Municipal Affairs and Housing | 63.1 | 72.7 | 59.4 |
| Natural Resources and Forestry | 66.4 | 75.3 | 63.3 |
| Northern Development | 79.9 | 82.7 | 73.3 |
| Ontario Clean Water Agency | 69.9 | 74.5 | 68.3 |
| Public and Business Service Delivery | 72.2 | 76.3 | 69.1 |
| Seniors and Accessibility | 70.8 | 75.8 | 70.2 |
| Solicitor General | 63.6 | 68.4 | 56.5 |
| Tourism, Culture and Sport | 68.4 | 76.0 | 65.2 |
| Transportation | 68.4 | 74.3 | 61.6 |
| Treasury Board Secretariat | 71.9 | 76.6 | 67.9 |
*Note* The results in this table represent the ministry scores as they were constituted at the time of the survey (January 2024).
Part B: Survey Statements
The table below represents statements that were asked in the 2024, 2022 and 2021 surveys. Cells with N/A represent areas where there is either no historical data, or the minimum threshold of 10 or more responses was not met.
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| I am paid fairly for the work I do. | 44,237 | 46.7 | 35.5% | 51.2 | 60.4 |
| I have a clear understanding of what is expected of me in my job. | 44,412 | 77.5 | 77.9% | N/A | N/A |
| I have the independence I need to make decisions about my daily work. | 44,299 | 74.5 | 74.2% | N/A | N/A |
| I have the technology, equipment and other tools I need to do my job well. | 44,446 | 67.2 | 62.8% | 66.5 | 67.3 |
| I understand how my work contributes to the OPS mission of taking pride in strengthening Ontario, its places, and its people. | 43,927 | 73.9 | 72.6% | N/A | N/A |
| My benefits meet my (and my family’s) needs well. | 42,331 | 50.0 | 39.2% | 53.3 | 62.0 |
| My job aligns with my professional interests. | 44,025 | 74.5 | 73.0% | N/A | N/A |
| My work gives me a sense of accomplishment. | 44,359 | 70.2 | 66.9% | N/A | N/A |
| My workload is reasonable. | 44,316 | 55.9 | 48.0% | 56.9 | 57.2 |
| The learning and development I have received has met my needs. | 43,819 | 58.1 | 48.7% | 56.9 | N/A |
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| I am satisfied with the way my career is progressing in the OPS. | 43,023 | 61.6 | 54.2% | 60.0 | 60.1 |
| I have opportunities for career growth within the OPS. | 42,869 | 60.9 | 53.8% | 60.1 | 58.0 |
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| I am confident that the person I report to will effectively address instances of discrimination if they occur in my workplace. | 42,510 | 80.9 | 80.8% | 80.7 | N/A |
| I have a positive working relationship with the person I report to. | 44,008 | 82.7 | 83.1% | 83.6 | 81.8 |
| The person I report to consults me on decisions that affect my work. | 43,310 | 73.5 | 71.2% | 73.0 | 70.4 |
| The person I report to helps identify my learning needs. | 42,150 | 68.5 | 63.3% | 65.9 | 61.3 |
| The person I report to keeps me informed of things that I need to know. | 43,914 | 75.3 | 73.8% | 75.5 | 71.8 |
| The person I report to supports learning as it relates to my career goals. | 42,433 | 75.8 | 74.1% | 75.5 | 70.2 |
| The person I report to supports my professional growth in the OPS. | 42,465 | 75.7 | 73.7% | N/A | N/A |
| The person I report to takes the time to handle the people aspects of the job. | 43,372 | 74.7 | 72.6% | 74.3 | 70.0 |
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| I have confidence in my leaders. | 42,769 | 61.5 | 54.7% | N/A | N/A |
| My leaders inspire me to help achieve ministry objectives. | 41,955 | 60.6 | 52.3% | 59.3 | 59.2 |
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| I am satisfied with communications in my ministry. | 43,754 | 57.3 | 46.6% | N/A | N/A |
| I have a safe and healthy work environment. | 44,218 | 69.8 | 67.1% | 68.8 | 72.2 |
| I have support at work to balance my work and personal life. | 44,086 | 66.5 | 62.0% | 65.4 | 67.3 |
| I receive meaningful recognition for work well done. | 43,939 | 58.6 | 50.7% | 69.7 | 65.6 |
| I would recommend my workplace as a great place to work. | 44,126 | 62.5 | 54.7% | N/A | N/A |
| In my ministry the process for selecting a person for a position is fair | 41,623 | 54.0 | 44.6% | 56.0 | 52.7 |
| My Ministry does a good job supporting persons with permanent or temporary disabilities. | 32,660 | 69.2 | 65.7% | 70.5 | 70.8 |
| My ministry provides the support I need to adapt to changes in my job or work environment. | 43,018 | 59.1 | 49.7% | 60.1 | 61.0 |
| My workplace supports flexible work arrangements. | 42,879 | 63.0 | 58.0% | 64.6 | 70.2 |
| The communication I receive in my workplace helps me do my work effectively. | 43,944 | 60.2 | 51.3% | N/A | N/A |
| The OPS hires and promotes people based on their skills, abilities and experience. | 42,436 | 50.8 | 39.8% | 52.4 | 51.8 |
Part C: Mental Health
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| I feel free to discuss mental health challenges impacting my work with the person I report to. | 41,166 | 61.9 | 55.2% | 59.6 | 62.8 |
| My emotional wellbeing is supported in my workplace. | 42,292 | 61.1 | 53.3% | N/A | N/A |
| The amount of stress I experience at work is reasonable. | 43,569 | 51.9 | 40.4% | 51.7 | 51.1 |
| The OPS mental health support programs are appropriate to my needs. | 35,028 | 53.9 | 41.6% | 53.6 | 61.7 |
| Mental Health | Responses | Mean | Adverse/ Negative* | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| Work-related pressures during the past twelve months adversely impacted my mental health. | 41,669 | 57.5 | 47.7% | 66.0 | 60.3 |
*Note* In the above statements higher agreement (favourable) % signifies a more adverse/negative impact on mental health.
Part D: Respectful Workplace
The Ontario Public Service (OPS) is committed to fostering and sustaining a respectful workplace. A respectful workplace is one that values courteous conduct, positive communication, professional working relationships, dignity and inclusion.
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| I feel free to express opinions that diverge from those of management without fear of reprisal. | 43,448 | 63.2 | 58.6% | 66.8 | 65.8 |
| Overall, I feel valued as an OPS employee. | 44,000 | 62.8 | 56.0% | 55.6 | 61.0 |
| The people I work with value my ideas and opinions. | 44,020 | 73.3 | 73.0% | 79.1 | 75.9 |
The following question was addressed to those who answered "Disagree" or "Strongly Disagree" to the statement "I am treated respectfully at work".
| In the past twelve months have you experienced disrespectful behaviour at work? | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| No | 8.4% | 11.2% | 8.7% |
| Yes | 91.6% | 88.8% | 91.3% |
| Number of Responses | 3,190 | 2,389 | 2,531 |
The following questions were addressed to those who answered "Yes" to the question "In the past twelve months have you experienced disrespectful behaviour at work?".
| What was the nature of the disrespectful behaviour?* | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| Disruptive workplace culture (e.g., offensive jokes, displaying inappropriate materials) | 29.8% | 22.9% | 27.3% |
| Gossip (e.g., 'talking behind your back') | 56.2% | 47.9% | 55.1% |
| Inappropriate conduct towards clients/stakeholders (e.g., biased treatment or customer service) | 23.7% | 18.8% | 25.2% |
| Minimizing your skills, experience and opinions (e.g., belittling, demeaning, patronizing, condescending) | 74.8% | 71.8% | 78.6% |
| Minimizing the skills, experience and opinions (e.g., belittling, demeaning, patronizing, condescending) of other co-workers, stakeholders or clients | 52.1% | 45.1% | 56.2% |
| Rude or discourteous behaviour (e.g., swearing, dismissive body language) | 49.4% | 42.2% | 65.2% |
| Rude or discourteous behaviour related to my disability | 14.4% | 13.1% | N/A |
| Rude or discourteous behaviour related to my gender identity or sexual orientation | 9.2% | 7.7% | N/A |
| Rude or discourteous behaviour related to my religion, spiritual beliefs, traditions, culture and attire | 11.8% | 10.4% | N/A |
| Other | 23.6% | 20.8% | 27.2% |
| Number of responses | 2,731 | 2,001 | 2,226 |
*Note* This question was a multi-select question (meaning a respondent could choose more than one answer). As a result, the percentages could add up to more than 100%.
Part E: Workplace Discrimination
The section refers to workplace discrimination. Discrimination must be linked to one of the prohibited grounds under the Ontario Human Rights Code.
| In the past twelve months have you experienced discrimination on the job? | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| No | 88.6% | 91.2% | 89.9% |
| Yes | 11.4% | 8.8% | 10.1% |
| Number of responses | 39,759 | 35,527 | 35,621 |
The following question was addressed to those who answered "Yes" to the question "In the past twelve months have you experienced discrimination on the job?".
| Did you experience discrimination based on one or more grounds detailed below?* | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| Age | 27.4% | 23.8% | 28.7% |
| Ancestry | 7.5% | 6.6% | 4.8% |
| Citizenship | 2.6% | 1.7% | 1.7% |
| Colour | 18.7% | 17.0% | 20.9% |
| Creed (religion) | 8.5% | 6.9% | 4.7% |
| Disability (mental or physical) | 21.6% | 21.8% | 19.7% |
| Ethnic origin | 18.6% | 16.0% | 17.0% |
| Family status | 13.6% | 13.7% | 14.4% |
| Gender expression | 4.2% | 3.2% | 2.4% |
| Gender identity | 10.4% | 8.7% | 14.0% |
| Marital status | 7.0% | 5.4% | 7.4% |
| Place of origin | 9.1% | 8.0% | 7.5% |
| Race | 28.5% | 27.8% | 33.7% |
| Record of offences | 1.1% | 0.7% | 0.7% |
| Sex (including pregnancy) | 16.1% | 16.9% | 19.6% |
| Sexual orientation | 6.7% | 5.5% | 4.4% |
| Other | 12.0% | 12.1% | 12.0% |
| Number of responses | 3,671 | 2,593 | 2,952 |
*Note* This question was a multi-select question (meaning a respondent could choose more than one answer). As a result, the percentages could add up to more than 100%.
Part F: Workplace Harassment
The next section asks about workplace harassment. Harassment does not have to be linked to a prohibited ground of discrimination under the Ontario Human Rights Code.
| In the past twelve months have you experienced harassment on the job? | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| No | 91.4% | 92.2% | 90.9% |
| Yes | 8.6% | 7.8% | 9.1% |
| Number of responses | 40,879 | 36,179 | 36,278 |
The following question was addressed to those who answered "Yes" to the question "In the past twelve months have you experienced harassment on the job?".
| The harassment involved….* | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| Unwanted sexual solicitation or sexual advances | 7.6% | 5.1% | 5.5% |
| Unwelcome words or actions that are offensive, humiliating or demeaning | 86.2% | 88.9% | 89.6% |
| Other | 18.9% | 14.8% | 17.2% |
| Number of responses | 2,927 | 2,549 | 2,960 |
*Note* This question was a multi-select question (meaning a respondent could choose more than one answer). As a result, the percentages could add up to more than 100%.
The following question was addressed to those who answered "Unwelcome words of actions that are offensive, humiliating or demeaning" to the question "The harassment involved . . . "
| What were the unwelcome words or actions about?* | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| Nature of employment | 24.6% | 25.6% | 23.8% |
| Voicing concerns or complaints | 39.1% | 37.7% | 38.4% |
| Your accent | 4.2% | 2.9% | 3.3% |
| Your age | 13.9% | 11.1% | 12.2% |
| Your ancestry | 4.8% | 3.6% | 4.2% |
| Your beliefs | 10.2% | 8.6% | 7.1% |
| Your colour | 6.0% | 4.3% | 4.2% |
| Your communication style | 23.9% | 24.3% | 26.4% |
| Your disability (mental or physical) | 12.2% | 11.8% | 10.7% |
| Your education | 7.7% | 6.3% | 7.0% |
| Your ethnic origin | 6.9% | 4.3% | 4.8% |
| Your experience | 32.6% | 28.2% | 26.5% |
| Your family status | 8.5% | 6.6% | 7.5% |
| Your gender expression | 2.1% | 0.9% | 1.2% |
| Your gender identity | 3.7% | 3.1% | 2.3% |
| Your marital status | 5.9% | 4.4% | 5.0% |
| Your occupation | 16.3% | 14.0% | 16.4% |
| Your opinion(s) | 36.7% | 35.5% | 38.6% |
| Your place of origin | 4.8% | 3.0% | 3.2% |
| Your race | 9.1% | 6.4% | 5.1% |
| Your religion (creed) | 4.8% | 2.9% | 2.4% |
| Your sex | 9.4% | 7.4% | 8.8% |
| Your sexual orientation | 3.6% | 1.9% | 2.1% |
| Your skills | 40.1% | 40.5% | 40.3% |
| Your style of work | 41.3% | 40.3% | 44.5% |
| Your tenure | 13.9% | 10.4% | 12.0% |
| No specific focus | 4.2% | 5.2% | 3.7% |
| Other | 10.1% | 9.9% | 12.1% |
| Number of responses | 2,336 | 2,084 | 2,435 |
*Note* This question was a multi-select question (meaning a respondent could choose more than one answer). As a result, the percentages could add up to more than 100%.
Part G: Equitable Workplace
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| The OPS is taking appropriate action to build an equitable workplace. | 41,101 | 63.7 | 56.7% | 66.6 |
| I am aware of the OPS Leadership Pledge to build an equitable workplace. | 2024 Proportion | 2022 Proportion |
|---|---|---|
| No | 27.1% | 29.7% |
| Yes | 72.9% | 70.3% |
| Number of Responses | 38,465 | 35,125 |
| I am aware of what has been done in the past twelve months to advance racial equity in the workplace | 2024 Proportion | 2022 Proportion |
|---|---|---|
| No | 36.8% | 31.4% |
| Yes | 63.2% | 68.6% |
| Number of Responses | 37,706 | 35,017 |
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) |
|---|---|---|---|---|
| I am confident that actions taken to advance racial equity will improve my workplace. | 38,201 | 60.8 | 50.3% | 65.8 |
Part H: Accommodations
| Do you require employment accommodation in order to perform your job?* | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| No | 87.0% | 89.0% | 91.1% |
| Yes | 13.0% | 11.0% | 8.9% |
| Number of responses | 39,702 | 35,701 | 36,277 |
| Did you make the request for accommodation you need to perform your job in the past twelve months? | 2024 Proportion | 2022 Proportion |
|---|---|---|
| No | 25.7% | 39.6% |
| Yes | 74.3% | 60.4% |
| Number of responses | 4,926 | 3,722 |
The following questions were addressed to those who answered "Yes" to the question "Did you make the request for accommodation(s) you need to perform your job in the past twelve months?".
| Have you been provided with accommodation as a result of your request? | 2024 Proportion | 2022 Proportion |
|---|---|---|
| No | 11.9% | 14.3% |
| Yes | 72.4% | 65.2% |
| Request is being evaluated | 15.7% | 20.5% |
| Number of responses | 3,405 | 2,119 |
Part I: Workplace Profile
| The Employment Group that you belong to is...* | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| A Bargaining Unit / Association covered by a collective agreement (OPSEU, AMAPCEO, OPPA, PEGO, ALOC, OCAA, AOPDPS, PSAT) | 80.6% | 80.4% | 75.9% |
| Individual contributor / non-manager specialist excluded from a bargaining unit | 4.3% | 4.4% | 6.5% |
| Manager or OPP Inspector or equivalent | 11.0% | 11.0% | 11.3% |
| Senior Management / Executive Class | 2.5% | 2.8% | 2.7% |
| Other | 1.6% | 1.5% | 3.5% |
| Number of responses | 42,771 | 37,228 | 37,152 |
*Note* Due to the Management Job Evaluation Plan some levels of management have changed.
| What type of work do you do? (Formerly Job Category) | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| Accounting & Finance | 5.8% | 5.9% | 5.9% |
| Administrative Support / Clerical | 12.1% | 12.2% | 13.3% |
| Communications & Marketing | 3.1% | 3.2% | 3.1% |
| Consulting & Planning | 2.7% | 2.8% | 2.5% |
| Corrections | 9.2% | 5.9% | 6.1% |
| Customer & Client Services | 7.1% | 7.7% | 7.6% |
| Education & Training | 2.0% | 2.2% | 2.6% |
| Enforcement | 8.3% | 7.8% | 8.2% |
| Health and Social Services | 4.1% | 4.4% | 4.1% |
| Human Resources | 3.3% | 3.2% | 2.9% |
| Information Technology | 9.0% | 9.7% | 10.0% |
| Inspections & Investigations | 3.9% | 3.9% | 4.0% |
| Land & Resources | 3.6% | 3.6% | 3.7% |
| Legal Services | 5.3% | 6.0% | 4.6% |
| Policy | 8.0% | 8.1% | 8.1% |
| Program Analysis & Planning | 6.5% | 6.9% | 6.4% |
| Purchasing and Supply | 0.4% | 0.5% | 0.6% |
| Science & Engineering | 3.5% | 3.8% | 4.0% |
| Technical, Maintenance & Trades | 2.1% | 2.2% | 2.4% |
| Number of responses | 40,316 | 35,029 | 34,975 |
The following question was addressed to those who answered "Manager or OPP Inspector or equivalent" in the question "The employment group that you belong to is…".
| What is your current manager or equivalent classification? | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| CC5 | 1.3% | 1.8% | N/A |
| M6 or equivalent | 4.0% | 4.0% | 4.1% |
| M7 or equivalent | 4.1% | 4.4% | 6.1% |
| M8 or equivalent | 8.0% | 5.2% | 6.1% |
| M9 or equivalent | 15.0% | 16.2% | 16.9% |
| M10 or equivalent | 14.1% | 15.8% | 14.8% |
| M11 or equivalent | 46.5% | 45.6% | 43.1% |
| M12 or equivalent | 2.1% | 2.3% | 2.4% |
| OPP Staff Sergeant or Sergeant Major | 1.8% | 2.2% | 3.2% |
| OPP Commissioned Officer 1 | 2.4% | 1.8% | 2.5% |
| OPP Commissioned Officer 2 | 0.6% | 0.6% | 0.6% |
| OPP Commissioned Officer 3 | 0.1% | 0.2% | 0.2% |
| Number of responses | 4,246 | 3,657 | 3,646 |
The following questions were addressed to those who answered they belong to "Senior Management or Executive Class" in the question "The employment Group that you belong to is…".
| Senior Management Level* | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| Assistant Deputy Minister, Associate Deputy Minister, OPP Provincial Commander or equivalent position | 19.7% | 21.2% | 20.7% |
| Deputy Minister, OPP Commissioner or equivalent | 3.1% | 2.8% | 2.8% |
| Director, OPP Superintendent, OPP Chief Superintendent or equivalent position | 77.1% | 76.0% | 76.5% |
| Number of responses | 1,018 | 992 | 969 |
*Note* Due to the Management Job Evaluation Plan some levels of management have changed.
| Where are you located? | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| Central Region (Toronto, York, Durham, Halton, etc.) | 59.4% | 59.8% | 60.1% |
| East Region (Ottawa, Frontenac, Peterborough, Hastings, etc.) | 11.6% | 12.6% | 12.3% |
| North Region (Thunder Bay, Algoma, Nipissing, Cochrane, etc.) | 12.9% | 11.7% | 11.8% |
| West Region (Dufferin, Hamilton, Waterloo, Middlesex, etc.) | 16.1% | 15.9% | 15.8% |
| Number of responses | 42,697 | 37,128 | 37,334 |
Part J: Demographic Profile
| What is your age… | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| <20 | 0.0% | 0.1% | 0.0% |
| 20-24 | 2.8% | 1.9% | 1.6% |
| 25-29 | 9.7% | 8.7% | 8.4% |
| 30-34 | 12.7% | 11.7% | 10.9% |
| 35-39 | 13.3% | 13.4% | 13.2% |
| 40-44 | 14.7% | 15.1% | 15.0% |
| 45-49 | 14.8% | 15.3% | 15.2% |
| 50-54 | 13.9% | 14.3% | 15.0% |
| 55-59 | 10.9% | 12.4% | 13.5% |
| 60-64 | 5.5% | 5.5% | 5.7% |
| 65+ | 1.7% | 1.6% | 1.4% |
| Number of responses | 39,557 | 35,006 | 35,380 |
| What is the highest level of formal education you have completed? | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| Grade/elementary school | 0.0% | 0.0% | 0.1% |
| High school graduate | 2.9% | 3.0% | 3.3% |
| Post-graduate or higher | 28.8% | 29.1% | 27.8% |
| Some high school | 0.1% | 0.2% | 0.2% |
| Some university | 5.9% | 6.0% | 6.3% |
| Some vocational, technical college, or CEGEP | 4.3% | 4.6% | 4.9% |
| University graduate | 38.3% | 38.2% | 38.0% |
| Vocational, technical college, or CEGEP graduate | 19.6% | 19.0% | 19.4% |
| Number of responses | 41,312 | 36,469 | 36,492 |
| What is your gender identity?* | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| Man | 40.2% | 38.8% | 38.9% |
| Non‐binary | 0.6% | 0.4% | 0.3% |
| Two-Spirit | 0.1% | 0.1% | 0.1% |
| Woman | 59.1% | 60.6% | 60.6% |
| I don't identify with the above | 0.3% | 0.3% | 0.2% |
| Number of responses | 40,572 | 35,515 | 35,567 |
*Note* This question was a multi-select question (meaning a respondent could choose more than one answer). As a result, the percentages could add up to more than 100%.
| Do you identify as transgender | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| No | 99.4% | 99.5% | 99.6% |
| Questioning | 0.2% | 0.2% | 0.2% |
| Yes | 0.3% | 0.3% | 0.3% |
| Number of responses | 41,285 | 36,017 | 36,133 |
| What is your sexual orientation?* | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| Asexual (an identity tied to experiencing little or no sexual attraction; different than celibacy or abstinence) | 0.5% | 0.4% | 5.8% |
| Bisexual | N/A | N/A | 2.7% |
| Bisexual or Pansexual (attracted to more than one gender) | 3.4% | 3.0% | N/A |
| Gay (attracted to the same gender) | 1.7% | 1.8% | 1.8% |
| Lesbian (a woman attracted to women) | 0.9% | 0.9% | 1.0% |
| Pansexual | N/A | N/A | 0.5% |
| Queer (umbrella term for identities that are not heterosexual or cisgender) | 1.0% | 0.9% | 0.7% |
| Questioning (exploring one’s sexual orientation and/or gender identity) | 0.4% | 0.4% | 0.4% |
| Straight or Heterosexual (a man attracted to women, or a woman attracted to men) | 91.9% | 91.8% | 87.1% |
| Two-Spirit (specific to Indigenous people whose gender identity, spiritual identity and/or sexual orientation includes a blend of masculine, feminine and/or non-binary spirits) | 0.1% | 0.1% | 0.1% |
| I don't identify with the above | 1.0% | 1.5% | 1.2% |
| Number of responses | 37,568 | 32,766 | 32,276 |
*Note* This question was a multi-select question (meaning a respondent could choose more than one answer). As a result, the percentages could add up to more than 100%.
| What is your ethnic/cultural origin?* | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| Anishinaabe | 0.8% | 0.8% | 0.7% |
| Argentinean | 0.2% | 0.1% | N/A |
| Brazilian | 0.2% | 0.2% | 0.2% |
| British | 9.6% | 10.6% | 8.6% |
| Canadian | 47.9% | 47.4% | 48.9% |
| Chilean | 0.1% | 0.1% | N/A |
| Chinese | 5.7% | 5.8% | 5.8% |
| Colombian | 0.3% | 0.2% | 0.3% |
| Cree | 0.3% | 0.2% | 0.3% |
| Cuban | 0.1% | 0.1% | N/A |
| Dutch | 2.5% | 2.6% | 2.7% |
| East Indian | 4.0% | 4.0% | 4.7% |
| Ecuadorian | 0.2% | 0.2% | 0.1% |
| English | 10.3% | 10.7% | 14.3% |
| Filipino | 1.7% | 1.5% | 1.5% |
| French | 5.9% | 6.8% | 7.4% |
| German | 5.4% | 5.7% | 5.1% |
| Greek | 1.1% | 1.1% | 1.1% |
| Guyanese | 1.5% | 1.5% | 1.5% |
| Haudenosaunee | 0.3% | 0.2% | 0.2% |
| Hispanic / Latinx | N/A | N/A | 1.0% |
| Inuk / Inuit | 0.0% | 0.0% | 0.0% |
| Iranian | 0.5% | 0.5% | 0.5% |
| Irish | 10.3% | 11.2% | 11.5% |
| Italian | 5.8% | 6.1% | 5.9% |
| Jamaican | 2.7% | 2.3% | 2.3% |
| Jewish | 1.9% | 1.9% | 1.8% |
| Korean | 0.5% | 0.5% | 0.4% |
| Lebanese | 0.5% | 0.5% | 0.4% |
| Lenape | 0.0% | 0.0% | 0.0% |
| Mexican | 0.2% | 0.2% | 0.2% |
| Mi'kmaq | 0.4% | 0.3% | 0.3% |
| Métis | 1.4% | 1.5% | 1.5% |
| Nigerian | 0.7% | 0.6% | 0.4% |
| Ojibway | 0.6% | 0.6% | 0.7% |
| Omushkego | 0.0% | 0.0% | 0.0% |
| Pakistani | 1.5% | 1.3% | 1.4% |
| Peruvian | 0.1% | 0.1% | N/A |
| Polish | 2.6% | 2.7% | 2.6% |
| Portuguese | 1.5% | 1.4% | 1.4% |
| Salvadorian | 0.2% | 0.2% | N/A |
| Scottish | 8.7% | 9.5% | 10.4% |
| Somali | 0.2% | 0.1% | 0.1% |
| Sri Lankan | 1.2% | 1.1% | 1.1% |
| Trinidadian | 1.1% | 1.1% | 1.2% |
| Ukrainian | 2.6% | 2.8% | 2.5% |
| Venezuelan | 0.1% | 0.1% | N/A |
| Another ethnic origin not listed | 12.3% | 11.8% | 10.4% |
| Number of responses | 35,844 | 31,806 | 32,359 |
*Note* This question was a multi-select question (meaning a respondent could choose more than one answer). As a result, the percentages could add up to more than 100%.
| What is your religion and/or spiritual affiliation?* | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| Buddhist | 2.1% | 2.4% | 2.2% |
| Christian | 45.1% | 47.4% | 50.5% |
| Hindu | 3.8% | 3.3% | 3.2% |
| Indigenous Spirituality | 0.9% | 0.8% | 0.9% |
| Jewish | 1.6% | 1.7% | 1.5% |
| Muslim | 4.3% | 3.8% | 3.6% |
| No religious affiliation | 38.8% | 37.7% | 35.0% |
| Sikh | 1.2% | 0.9% | 0.8% |
| Another religion | 3.6% | 3.5% | 3.8% |
| Number of responses | 35,878 | 31,543 | 30,992 |
*Note* This question was a multi-select question (meaning a respondent could choose more than one answer). As a result, the percentages could add up to more than 100%.
| Are you a Francophone? | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| No | 93.5% | 93.3% | 93.1% |
| Yes | 6.5% | 6.8% | 6.9% |
| Number of responses | 41,841 | 36,606 | 37,081 |
| Do you identify as First Nations, Metis and/or Inuit?* | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| No | 97.1% | 97.3% | 97.4% |
| Yes | 2.9% | 2.7% | 2.6% |
| Number of responses | 41,621 | 36,373 | 36,815 |
The following question was addressed to those who answered "Yes" to the question "Do you identify as First Nations, Metis and/or Inuit?".
| Are you First Nation, Métis or Inuk?* | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| First Nations | 52.6% | 51.8% | 51.2% |
| Inuk | 0.9% | 0.3% | 0.2% |
| Métis | 49.3% | 50.3% | 51.3% |
| Number of responses | 1,167 | 956 | 926 |
*Note* This question was a multi-select question (meaning a respondent could choose more than one answer). As a result, the percentages could add up to more than 100%.
| Which race category best describes you?* | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| Black (African descent, Afro-Caribbean, African-Canadian, African American, Afro-Latinx) | 7.0% | 6.0% | 5.9% |
| East Asian (Chinese, Korean, Japanese, Taiwanese, other East Asian descent) | 6.7% | N/A | N/A |
| East/Southeast Asian (Chinese, Korean, Japanese, Filipino, Vietnamese, Cambodian, Indonesian and other southeast Asian descent) | N/A | 9.0% | 8.6% |
| Indigenous (First Nations, Métis and/or Inuk descent) | 2.4% | 2.1% | 2.2% |
| Latino/Latina/Latinx (Latin American, Hispanic, Central American, or Brazilian descent) | 1.7% | 1.6% | 1.5% |
| Middle Eastern (Arab, Persian, and/or West Asian descent, e.g., Afghan, Egyptian, Iranian, Lebanese, Turkish, Kurdish, etc.) | 2.3% | 2.1% | 1.9% |
| South Asian (Indian Subcontinent descent, e.g., East Indian, Pakistani, Bangladeshi, Sri Lankan, Indo-Caribbean, etc.) | 9.9% | 8.6% | 8.4% |
| Southeast Asian (Filipino, Vietnamese, Cambodian, Thai, Indonesian, other Southeast Asian descent) | 2.2% | N/A | N/A |
| White (European descent) | 69.2% | 71.5% | 72.6% |
| Another race category (please specify) | 2.2% | 2.0% | 1.9% |
| Number of Responses | 37,773 | 33,233 | 33,457 |
*Note* This question was a multi-select question (meaning a respondent could choose more than one answer). As a result, the percentages could add up to more than 100%.
*Note* Race categories have been modified according to Ontario's Anti-Racism Data Standards.
| Are you a Canadian Armed Forces Veteran? | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| No | 98.1% | 98.3% | 98.2% |
| Yes | 1.9% | 1.7% | 1.8% |
| Number of responses | 42,822 | 37,509 | 37,564 |
Racialized
In our society, people are often described by their race or racial background. For example, some people are considered “White”, “Black” or “East/Southeast Asian” etc. “Racialized” is a calculated measure based on responses to the race category question.
| Racialized | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| No | 69.8% | 72.2% | 73.1% |
| Yes | 28.5% | 26.2% | 25.4% |
| Unknown | 1.7% | 1.6% | 1.5% |
| Number of responses | 37,773 | 33,233 | 33,457 |
Part K: Persons with Disabilities
Disability includes physical, mental, and learning disabilities, mental disorders, hearing or vision disabilities, drug and alcohol dependencies, environmental sensitivities, as well as other conditions.
| Do you have a disability? | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| No | 85.6% | 86.7% | 86.8% |
| Yes | 14.4% | 13.3% | 13.2% |
| Number of responses | 40,490 | 35,801 | 35,883 |
The following questions were addressed to those who answered "Yes" to the question "Do you have a disability?".
| Which of the following disabilities do you have?* | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| Dexterity: A person whose daily living activities are impacted in relation to using their fingers or hands to grasp objects, with or without the use of assistive devices. | 5.5% | 5.6% | 6.5% |
| Environmental-Related: A person whose daily living activities are impacted by environmentally-linked conditions such as Myalgic Encephalomyelitis/Chronic Fatigue Syndrome (ME/CFS), Fibromyalgia (FM), Multiple Chemical Sensitivity (ES/MCS) and Electromagnetic Hypersensitivity. | 8.8% | 9.8% | 9.7% |
| Flexibility: A person whose daily living activities are impacted in relation to bending down or reaching with or without the use of assistive devices. | 7.0% | 7.8% | 8.7% |
| Hearing – Deafness: A person with little or no functional hearing, with or without the use of assistive devices, and who generally uses Sign language, lipreading, speech-reading or reading and writing to communicate. | 1.9% | 2.6% | 2.4% |
| Hearing – Hard of Hearing: A person whose daily living activities are impacted due to a hearing loss and who generally relies on their remaining hearing with or without use of a hearing aid, cochlear implant or other devices. | 10.9% | 11.4% | 14.0% |
| Learning Disability or ADHD: A person whose daily living activities are affected due to an impact on a process related to learning that affects how the person takes in, remembers, understands, organizes or expresses information and the person has average or above abilities (This category also includes people with Attention Deficit Hyperactivity Disorder (ADHD) which can impact on activity, impulsivity or attention). | 30.1% | 22.1% | 17.7% |
| Mental Health Related or Substance Use Related: A person whose daily living activities may be impacted by an emotional, psychological or mental health condition, with or without the use of medication or therapy, such as an anxiety disorder, depression, bipolar disorder, substance use disorders, anorexia, etc. | 44.7% | 46.3% | 43.3% |
| Mobility: A person whose daily living activities are impacted in their ability to move around, including walking or using stairs, with or without the use of a wheelchair, scooter, walker, cane, braces or other aids or devices. | 13.1% | 12.2% | 12.4% |
| Neurological-Related: A person whose daily living activities are impacted by a disability affecting the nerves or nervous system with or without assistive devices or treatment (e.g., Epilepsy, Multiple Sclerosis, Muscular Dystrophy, Parkinson’s Disease, Acquired Brain Injury, etc.) | 8.3% | 9.2% | 8.4% |
| Pain-Related: A person whose daily living activities are impacted because of pain that is always present or periods of pain that reoccur from time to time with or without the use of medication or therapy. | 24.0% | 27.1% | 27.6% |
| Speech Disabilities: A person whose daily living activities are impacted in their ability to speak or communicate with or without assistive devices. | 1.1% | 1.1% | 1.2% |
| Vision – Blindness: A person whose daily living activities are impacted due to having no or very limited useable vision and who may generally rely on audio, braille or tactile information. | 0.4% | 0.5% | 0.4% |
| Vision – Low Vision: A person whose daily living activities are impacted due to a vision loss that cannot be sufficiently improved by eyeglasses, contact lenses or medical or surgical therapy, and who may generally rely on the use of their remaining vision with or without the use of other assistive devices. | 4.0% | 4.5% | 5.5% |
| Other | 11.9% | 12.7% | 13.0% |
| Number of responses | 5,232 | 4,373 | 4,329 |
*Note* This question was a multi-select question (meaning a respondent could choose more than one answer). As a result, the percentages could add up to more than 100%.
| At what point in your Ontario Public Service career did you feel your condition became or was considered a disability? | 2024 Proportion | 2022 Proportion | 2021 Proportion |
|---|---|---|---|
| Before being hired into the Ontario Public Service | 36.5% | 33.7% | 31.8% |
| When working at the staff level | 45.2% | 49.3% | 48.8% |
| When working at a manager level | 5.7% | 5.9% | 6.6% |
| When working at an executive level | 0.7% | 0.7% | 0.7% |
| I don't know | 12.0% | 10.4% | 12.1% |
| Number of responses | 5,114 | 4,222 | 4,171 |
The following questions were addressed to those who did not answer "I don't know" to the question "At what point in your Ontario Public Service career did you feel your condition became or was considered a disability?".
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| I did not experience barriers due to my disability when securing my first job in the OPS. | 1,783 | 77.9 | 75.5% | 80.6 | 81.4 |
Part L: Communicating Results
| Statement(s) | Responses | Mean | Favourable | 2022 (Mean) | 2021 (Mean) |
|---|---|---|---|---|---|
| I am confident that the results of the survey will be addressed. | 43,304 | 46.9 | 32.3% | 48.7 | 51.6 |
Part M: Response Rates
| Response Rate Year | OPS |
|---|---|
| 2024 | 67.1% |
Contact Information
Centre for People, Culture and Talent (CPCT)
Treasury Board Secretariat
315 Front Street W.
2nd Floor
Toronto, ON
M7A 0B8
Email OPS Survey for any questions.
For additional information and helpful resources, visit OPS Employee Experience Survey intranet site