Building smarter government: track our projects
Learn more about the projects underway across government and stay up to date on our progress.
Learn about our Ontario Onwards Action Plan for a People-Focused Government
Deliver better services
Improving the customer experience for everyone.
Progress highlights:
- In 2019, over half a million transactions were moved online. That’s a better experience for those who went online, but also shorter lines for those who chose to go in person.
- Passed the Simpler, Faster, Better Services Act, which came into effect in August 2019.
- Updated 27 acts and regulations to remove barriers to digital adoption.
- Identified 70 initiatives to drive new ways of working, improve user experience and maximize IT investments.
Business supports
Helping businesses and regions grow
Lead ministry – Economic Development, Job Creation and Trade
Progress highlights:
- Launched the Regional Development Program for eastern and southwestern Ontario to help companies and regions invest, grow and attract talent.
Progress highlights:
- Consulted teams in all 44 contact centres.
- Migrated all 44 contact centres to a central digital platform.
Spend smarter
Fixing inefficiencies to ensure value for every public dollar.
Transfer payment consolidation
Streamlining how the government funds programs and services
Lead ministry – Treasury Board Secretariat
Progress highlights:
- Launched Transfer Payment Ontario: faster, easier to use.
- Consolidated transfer payments in multiple sectors, providing the same funding with fewer agreements and less administrative burden.
- For example, consolidating early years and child care transfer payment agreements has decreased the number of agreements with municipalities by 50% and streamlined program requirements.
- The Ministry of Children, Community and Social Services is moving from an average of three contracts with each service provider to one, and focusing reporting requirements on high-value information
Supply chain centralization
Using our combined buying power to save money, drive innovation, and deliver better products and services
Lead ministry – Government and Consumer Services
Progress highlights:
- Passed the Supply Chain Management Act to enable better, more efficient public sector spending in Ontario.
- Held roundtable discussions with business leaders and job creators in Ottawa and Toronto as Ontario begins to implement a more streamlined, collaborative, centralized supply chain system.
- Issued an invitation across the public sector to start benefitting from available collaborative contracts that may provide access to a wide selection of quality goods and services.
Progress highlights:
- Completed a comprehensive review of 191 provincial agencies.
- Implemented 38 task force recommendations.
Strengthen value for money
We’re helping government to stay current in a rapidly changing world.
Capital asset management
Building and maintaining the right infrastructure at the right time
Lead ministry – Infrastructure
Progress highlights:
- Modernizing the Ontario Builds website to provide timely information about infrastructure projects.
- Launched an innovative new platform to receive and evaluate unsolicited infrastructure proposals, thus creating a structured, evidence-based decision-making process for ideas generated outside the provincial government.
- Expanded the role of Infrastructure Ontario, allowing them to offer advice and services outside of Ontario, which will also promote access for Ontario industry.
An inventory of property
Getting a clear picture about the properties owned or used by the broader public sector
Lead ministry – Government and Consumer Services
Progress highlights:
- Completed inaugural inventory of all public sector real estate. This inventory will be updated every six months to ensure that it is accurate and up to date.
Progress highlights:
- A more efficient process to sell government property is now in place, including:
- Shortened timelines
- More efficient processes and approvals
- Reduced costs
- Sales from 43 properties since April 2018 have generated about $82.6 million in net revenue and $2.3 million in annual cost reductions.