Overview

As of April 1, 2025, all vehicle inspections must be completed under the digital DriveON program.

You can no longer order or apply any Motor Vehicle Inspection Stations (MVIS) certificates or inspection stickers. If you try to do so, you could face fines of up to $1,000 per offence and your ability to enroll in, or continue with, the DriveON program may be revoked or refused.

If you have any unused MVIS certificates and stickers, it’s important to return them to the Ministry of Transportation (MTO). Certain products are eligible for refunds.

Refunds and returns

Unauthorized use or sale of expired MVIS certificates and stickers can result in:

Unused certificates and forms

  • You can get a refund for unused safety standards certificates and structural inspection forms if they are returned by April 30, 2025 (whole books only).
  • Unused annual and semi-annual inspection forms and stickers are no longer eligible for refunds.
  • Do not return MVIS books in person.

How to get a refund

To get a refund for unused safety standards certificates and structural inspection forms:

  1. Download the request for MVIS refund form.
  2. Complete the form and include your current mailing address.
  3. Send the completed form and any complete and unused MVIS books by mail to:

Ministry of Transportation
MVIS Unit, 3rd Floor 
301 St. Paul Street
St. Catharines, ON L2R 7R4

You will receive a refund cheque in the mail. A $5 administration fee will be deducted from your refund amount.

Stored credit

Refunds will not be automatically issued for facilities with stored credit. To request a refund for stored credit:

  1. Download the request for MVIS refund form.
  2. Complete the form and include your current mailing address.
  3. Send the completed form and unused MVIS books by mail to:

Ministry of Transportation
MVIS Unit, 3rd Floor 
301 St. Paul Street
St. Catharines, ON L2R 7R4

You will receive a refund cheque in the mail. A $5 administration fee will be deducted from your refund amount.

You may download the MVIS Refund form here: request for MVIS refund form.

Record keeping requirements

As of July 1, 2012, an inspection report must be provided to the customer. The report will provide important information about the results of the inspection, including:

  • measurements for specified components (for example tire tread depth)
  • any warning lamps that are illuminated

Licensees or technicians can create their own report if it meets all the requirements set out in Regulation 601.

A licensee must keep the following at the MVIS location until December 30, 2025:

  • A copy of each safety standards certificate, annual inspection certificate and semi-annual inspection certificate issued.
  • Records of all vehicles inspected, including the measurements and any other information required to be recorded. Where applicable, you must also keep a list of defects, recommended repairs, and actual repairs carried out by the Licensee.
  • Records of all individuals authorized by the Licensee to sign safety standards certificates, annual inspection certificates, semi-annual inspection certificates or structural inspection certificates, or to affix annual inspection stickers or semi-annual inspection stickers on behalf of the Licensee
  • An annual inspection report for every vehicle to which an annual inspection sticker has been affixed.
  • Semi-annual inspection report for every vehicle to which a semi-annual inspection sticker has been affixed.
  • Proof of brake inspection report for every vehicle inspected based upon National Safety Code Standard 11 Part B – Limited Brake Inspection.

A licensee must provide the the MVIS Unit with the following:

  • Updated record of all client application information, including:
    • corporate structure
    • legal and business name
    • address
    • contact information
    • corporate officers
    • registered technicians
  • Type 6 stations must submit the complete structural inspection file within 7 days of issuing a Structural Inspection Certificate.

MVIS forms

Request for MVIS refund

To view the prices on the order form, you need to meet the minimum browser requirements:

  • Windows Operating System:
    • Microsoft Internet Explorer 8.0 or 9.0
    • Mozilla Firefox 17.0

Use Adobe Acrobat Reader

You must download Adobe Acrobat Reader (version 10.0 or above) to view or print PDF forms. If PDF forms do not open in the latest versions of Firefox and Chrome: How to open XFA-based PDF forms.

If you are unable to download the form, request a copy by emailing MVIS.CIVA@ontario.ca.

Contact

Ministry of Transportation
MVIS Unit, 3rd Floor 
301 St. Paul Street
St. Catharines, ON L2R 7R4
Phone (in Ontario only): 1-800-387-7736 — select Option 4, then Option 0 
Phone (inside and outside of Ontario): — select Option 4, then Option 0 
Fax: 905-704-2574

Please return MVIS books by mail and do not deliver them in person.