Notice of Default in Complying with the Corporations Tax Act

The Director has been notified by the Minister of Finance that the following corporations are in default in complying with the Corporations Tax Act.

Notice Is Hereby Given under subsection 241(1) of the Business Corporations Act, that unless the corporations listed hereunder comply with the requirements of the Corporations Tax Act within 90 days of this notice, orders will be made dissolving the defaulting corporations. All enquiries concerning this notice are to be directed to Ministry of Finance, Corporations Tax, 33 King Street West, Oshawa, Ontario L1H 8H6.

Date

Name of Corporation

Ontario Corporation Number

2010-12-11

Agency Realty Corporation

001137217

2010-12-11

Arnprior Ford Mercury Sales Ltd.

000637024

2010-12-11

Bdazzled Ltd.

001495636

2010-12-11

Bernard Interiors Limited

001182227

2010-12-11

Bestwin Garment Manufacturing Co. Ltd.

001093384

2010-12-11

Beyond Words Desserts Limited

000404292

2010-12-11

Broken Manacles Entertainment Inc.

001682223

2010-12-11

C & C Hauling Inc.

002093307

2010-12-11

Canbe Foods Inc.

001221760

2010-12-11

Clas Holdings Inc.

001382313

2010-12-11

Classical Karate & Kobudo Ltd.

000738309

2010-12-11

Colonial Car Wash 2004 Ltd.

002044916

2010-12-11

Convergence Integrated Business Technologies Inc.

001549172

2010-12-11

Country Pork Ltd.

001161666

2010-12-11

Danby Properties Corporation

001548200

2010-12-11

Datagraphics Computer Processing Inc.

000889541

2010-12-11

Denis Nixon Enterprises Inc.

001429406

2010-12-11

Digital Cardiology Inc.

002104491

2010-12-11

Eco Green Domus Design And Development Inc.

001347162

2010-12-11

Family Food Basket Ltd.

000961457

2010-12-11

Flynn Inspections Ltd.

001679930

2010-12-11

Frappier Trucking Limited

000255097

2010-12-11

Fxmetalworx Inc.

001450409

2010-12-11

G.E. Lemire Enterprises Inc.

000823374

2010-12-11

G.T. Muffler & Auto Services Inc.

001415448

2010-12-11

Gilmore Advertising Inc.

000585221

2010-12-11

Glen Forest Homes Ltd.

002022551

2010-12-11

Global Trading Limited

001036635

2010-12-11

Golden Crown Machinery Sales Inc.

000900587

2010-12-11

Hamilton Parking Inc.

000588828

2010-12-11

Homeland Agri Ltd.

001101440

2010-12-11

I.O.M. Inc.

001596043

2010-12-11

Interactive Executive Offices (West) Corp.

001166581

2010-12-11

Jk Properties Inc.

002093479

2010-12-11

Judith Sams Enterprises Limited

000231033

2010-12-11

Kuiper Construction Ltd.

001009740

2010-12-11

L.P. Industrial Service Inc.

002006971

2010-12-11

Lark Development Inc.

001654006

2010-12-11

Lockdown Enterprises Inc.

002037600

2010-12-11

London Mms Inc.

002022343

2010-12-11

Mercantile 2000 Group Inc.

000804785

2010-12-11

Merche Enterprises Inc.

001590803

2010-12-11

Morton Feldbloom Real Estate Limited

000090093

2010-12-11

Olfert-Grenier Enterprises Inc.

001582740

2010-12-11

Patcar Holdings Limited

000265321

2010-12-11

Phares Inc.

000484856

2010-12-11

Piero’s Ristorante Ltd.

001568677

2010-12-11

Polygon Transformer Inc.

001060568

2010-12-11

Protech Performance Inc.

001339053

2010-12-11

Redcliff Estates Limited

000341893

2010-12-11

Relative Productions Inc.

001138548

2010-12-11

Rexo Management Company Limited

000371979

2010-12-11

Rich-Wood Kitchens Limited

000751891

2010-12-11

Richmondhill Tiles Inc.

000837802

2010-12-11

Roy-All Sweets Inc.

000846007

2010-12-11

Royal Edge Incorporated

001696278

2010-12-11

Sejai Management Inc.

000835089

2010-12-11

Silver Valley Bodycare & Health Products Inc.

001638956

2010-12-11

Skb Manufacturing & Investment Inc.

001074829

2010-12-11

Southpaw Productions Inc.

000891690

2010-12-11

Step Ahead Inc.

001489059

2010-12-11

Strad Group Inc.

002092536

2010-12-11

T R C Management & Consulting Inc.

000779849

2010-12-11

The Fulton Group Inc.

001033840

2010-12-11

Treasure Isless Inc.

001627942

2010-12-11

Universal Stone Solutions Limited

001670871

2010-12-11

Vantedge Nutrition Inc.

001628603

2010-12-11

Warehouse Of Marble Inc.

000745805

2010-12-11

Zebs Zerry’s Excavating & Backhoe Service Inc.

002056233

2010-12-11

1010140 Ontario Ltd.

001010140

2010-12-11

1063688 Ontario Inc.

001063688

2010-12-11

1078332 Ontario Limited

001078332

2010-12-11

1098936 Ontario Ltd.

001098936

2010-12-11

1134835 Ontario Inc.

001134835

2010-12-11

1138173 Ontario Ltd.

001138173

2010-12-11

1178422 Ontario Limited

001178422

2010-12-11

1200909 Ontario Limited

001200909

2010-12-11

1213191 Ontario Ltd.

001213191

2010-12-11

1315096 Ontario Limited

001315096

2010-12-11

1346744 Ontario Inc.

001346744

2010-12-11

1355019 Ontario Ltd.

001355019

2010-12-11

1358850 Ontario Ltd.

001358850

2010-12-11

1461640 Ontario Inc.

001461640

2010-12-11

1512606 Ontario Inc.

001512606

2010-12-11

1537150 Ontario Inc.

001537150

2010-12-11

1557951 Ontario Inc.

001557951

2010-12-11

1586967 Ontario Inc.

001586967

2010-12-11

1587594 Ontario Inc.

001587594

2010-12-11

1593339 Ontario Inc.

001593339

2010-12-11

1607310 Ontario Inc.

001607310

2010-12-11

1612463 Ontario Inc.

001612463

2010-12-11

1627810 Ontario Ltd.

001627810

2010-12-11

1633096 Ontario Limited

001633096

2010-12-11

1636842 Ontario Inc.

001636842

2010-12-11

1641952 Ontario Limited

001641952

2010-12-11

1650296 Ontario Inc.

001650296

2010-12-11

1655187 Ontario Ltd.

001655187

2010-12-11

1666897 Ontario Inc.

001666897

2010-12-11

1667990 Ontario Ltd.

001667990

2010-12-11

1668155 Ontario Limited

001668155

2010-12-11

1682578 Ontario Inc.

001682578

2010-12-11

1688663 Ontario Inc.

001688663

2010-12-11

1724590 Ontario Inc.

001724590

2010-12-11

1727226 Ontario Inc.

001727226

2010-12-11

2005554 Ontario Inc.

002005554

2010-12-11

2019352 Ontario Limited

002019352

2010-12-11

2030063 Ontario Ltd.

002030063

2010-12-11

2056317 Ontario Ltd.

002056317

2010-12-11

2059632 Ontario Limited

002059632

2010-12-11

2060905 Ontario Inc.

002060905

2010-12-11

2072881 Ontario Inc.

002072881

2010-12-11

2095244 Ontario Inc.

002095244

2010-12-11

2128633 Ontario Inc.

002128633

2010-12-11

606821 Ontario Limited

000606821

2010-12-11

641721 Ontario Limited

000641721

2010-12-11

7-West Management Limited

000765868

2010-12-11

775893 Ontario Ltd.

000775893

2010-12-11

782393 Ontario Limited

000782393

2010-12-11

886689 Ontario Limited

000886689

2010-12-11

907197 Ontario Inc.

000907197

Katherine M. Murray
Director, Ministry of Government Services
(143-G632)

Cancellation of Certificate of Incorporation (Corporations Tax Act Defaulters)

Notice Is Hereby Given that, under subsection 241(4) of the Business Corporations Act, the Certificate of Incorporation of the corporations named hereunder have been cancelled by an Order for default in complying with the provisions of the Corporations Tax Act, and the said corporations have been dissolved on that date.

Date

Name of Corporation

Ontario Corporation Number

2010-11-15

Agua De Vida Premium Water Of America Inc.

001584051

2010-11-15

Artex Fashions Inc.

001160949

2010-11-15

Axxis Corporation

000927105

2010-11-15

Bc Shoe Inc.

001295796

2010-11-15

Big Global Management Group Inc.

001641819

2010-11-15

Burn Lose Build Inc.

001611070

2010-11-15

Canadian Carrier Inc.

001544446

2010-11-15

Canadian Institute Of Natural Health Science Ltd.

002094806

2010-11-15

Carefood Corp.

000657795

2010-11-15

Christopher Cook Trucking Ltd.

002076899

2010-11-15

Cocktails Restaurant Inc.

000821613

2010-11-15

Croft Golden Horseshoe General Partner Corp.

001617756

2010-11-15

Cs Construction & Masonry Ltd.

001268179

2010-11-15

Diversafile International Inc.

001194492

2010-11-15

Dnj Futures Inc.

001230905

2010-11-15

Engineering Universe Holdings &Qnvestments Limited

001645041

2010-11-15

Ex-Core Radiators Sales & Service Inc.

000691880

2010-11-15

F.M.P. Energy Incorporated

001582618

2010-11-15

Faulcan Inc.

000810145

2010-11-15

Flair Automotive & Sales Inc.

001573857

2010-11-15

Gellegan’s Sizzling Plate, Inc.

001352904

2010-11-15

Gemstone Chiropractic Management Inc.

001640854

2010-11-15

Glenside Holdings Inc.

001625556

2010-11-15

Golden Phoenix Investment Corp.

001581440

2010-11-15

Goodies Galore Packaging Inc.

001542545

2010-11-15

Integrated Communication Systems Inc.

001158079

2010-11-15

Internettransition Inc.

002045280

2010-11-15

Ivory Promotion & Entertainment Inc.

001076283

2010-11-15

I3 Construction Inc.

001525946

2010-11-15

Jv Energy Services Ltd.

001462501

2010-11-15

K C International Realty Group Inc.

001627905

2010-11-15

Kap Machine Shop & Welding Limited

000379737

2010-11-15

Kdb Consultants Inc.

001620789

2010-11-15

Khalsa Chambers Inc.

001624942

2010-11-15

Kola Inc.

002063174

2010-11-15

Lamont Group Ltd.

001536820

2010-11-15

Linear Wood Products Inc.

000884169

2010-11-15

Lonfield Creative Arts Incorporated

000445073

2010-11-15

Lt Global Investment Inc.

001668096

2010-11-15

Maple Leaf Carpet Service Ltd.

000382193

2010-11-15

Mobile Realty Inc.

001656468

2010-11-15

Modesto Ontario Inc.

002014708

2010-11-15

Multistock Investment Corp.

001632949

2010-11-15

New Look Flooring Inc.

001027489

2010-11-15

Novacor Ltd.

000857820

2010-11-15

Oda Restaurant Bar & Grill Inc.

001476971

2010-11-15

Owen Sound Collision Ltd.

000487897

2010-11-15

P.E. St-Pierre Inc.

001421651

2010-11-15

Papkos Restaurants Limited

000363807

2010-11-15

Park Lane Foods Limited

000220284

2010-11-15

Pavilion Aquatic Club Inc.

001688684

2010-11-15

Peerless Audio Inc.

001529353

2010-11-15

Penstar Investments Inc.

001394368

2010-11-15

Prime Fuels Inc.

001187047

2010-11-15

Prius Consulting And Project Management Inc.

001689194

2010-11-15

Progressive Solutions Corporation

001016876

2010-11-15

Roman Solutions Inc.

001628017

2010-11-15

Save The Kidz Inc.

002061653

2010-11-15

Scja Holdings Inc.

002045602

2010-11-15

Serek Inc.

001607972

2010-11-15

Shahlavi Inc.

001694802

2010-11-15

Snowcrest Holdings Ltd.

001549879

2010-11-15

South Beach Tanning Salon Inc.

001571771

2010-11-15

Star Metal Manufacturing Inc.

000981258

2010-11-15

Steve O Enterprises Inc.

001455165

2010-11-15

Sunnybrook Plaza Inc.

000762357

2010-11-15

The China Tree Limited

000398541

2010-11-15

The Great Crate Co. Inc.

001498521

2010-11-15

U&J Construction Inc.

002029742

2010-11-15

Universal Discounts Inc.

001141090

2010-11-15

Vaccarella Construction Limited

000819925

2010-11-15

Wedding Paradise Ltd.

000611513

2010-11-15

1009279 Ontario Inc.

001009279

2010-11-15

1036445 Ontario Limited

001036445

2010-11-15

1041977 Ontario Inc.

001041977

2010-11-15

1102021 Ontario Limited

001102021

2010-11-15

1109718 Ontario Inc.

001109718

2010-11-15

1110061 Ontario Inc.

001110061

2010-11-15

1127489 Ontario Limited

001127489

2010-11-15

1132580 Ontario Inc.

001132580

2010-11-15

1138614 Ontario Inc.

001138614

2010-11-15

1176882 Ontario Inc.

001176882

2010-11-15

1313446 Ontario Inc.

001313446

2010-11-15

1315500 Ontario Inc.

001315500

2010-11-15

1362226 Ontario Limited

001362226

2010-11-15

1391052 Ontario Inc.

001391052

2010-11-15

1396025 Ontario Inc.

001396025

2010-11-15

1461853 Ontario Incorporated

001461853

2010-11-15

1475729 Ontario Inc.

001475729

2010-11-15

1531356 Ontario Inc.

001531356

2010-11-15

1546884 Ontario Ltd.

001546884

2010-11-15

1573702 Ontario Ltd.

001573702

2010-11-15

1578076 Ontario Ltd.

001578076

2010-11-15

1593128 Ontario Inc.

001593128

2010-11-15

1598548 Ontario Inc.

001598548

2010-11-15

1601983 Ontario Inc.

001601983

2010-11-15

1602110 Ontario Inc.

001602110

2010-11-15

1613974 Ontario Incorporated

001613974

2010-11-15

1618358 Ontario Inc.

001618358

2010-11-15

1618359 Ontario Inc.

001618359

2010-11-15

1618427 Ontario Inc.

001618427

2010-11-15

1629361 Ontario Inc.

001629361

2010-11-15

1638957 Ontario Inc.

001638957

2010-11-15

1639106 Ontario Inc.

001639106

2010-11-15

1641343 Ontario Incorporated

001641343

2010-11-15

1651731 Ontario Inc.

001651731

2010-11-15

1661675 Ontario Inc.

001661675

2010-11-15

2031411 Ontario Ltd.

002031411

2010-11-15

2044087 Ontario Inc.

002044087

2010-11-15

2053753 Ontario Inc.

002053753

2010-11-15

2062148 Ontario Ltd.

002062148

2010-11-15

897532 Ontario Inc.

000897532

2010-11-15

978339 Ontario Ltd.

000978339

2010-11-15

983397 Ontario Inc.

000983397

Katherine M. Murray
Director, Ministry of Government Services
(143-G633)

Certificate of Dissolution

Notice Is Hereby Given that a certificate of dissolution under the Business Corporations Act, has been endorsed. The effective date of dissolution precedes the corporation listings.

Date

Name of Corporation

Ontario Corporation Number

2010-11-01

A La Cart Golf Systems Inc.

001729864

2010-11-01

Business Tracks Inc.

001517064

2010-11-01

Hopesing Conveying Technology Inc.

001257671

2010-11-01

La Vie Furniture Inc.

002224119

2010-11-01

Lakefield Travel Ltd.

000824953

2010-11-01

Life And Leisure Distribution Inc.

002229490

2010-11-01

Np Management Inc.

001212816

2010-11-01

Pj Picken Investments Limited

000820209

2010-11-01

Select Grill Systems Inc.

001256360

2010-11-01

Selsey Holdings Limited

000455872

2010-11-01

T & L Financial Consultants Ltd.

002096197

2010-11-01

1557140 Ontario Ltd.

001557140

2010-11-01

1662876 Ontario Inc.

001662876

2010-11-01

1669738 Ontario Inc.

001669738

2010-11-02

Bowline Rigging Ltd.

001616985

2010-11-03

A-Seven Star Roofing Ltd.

002086533

2010-11-03

D.G. Kavanagh Holdings Ltd.

000884646

2010-11-03

Fortuna’s Fine Foods Inc.

001687315

2010-11-03

Mike Fox Services Ltd.

001709378

2010-11-03

Roy Wilson Real Estate Inc.

000464786

2010-11-03

Topyear Ind., Ltd.

001098616

2010-11-03

Westney Auto Sales & Marine Inc.

000917916

2010-11-03

1277172 Ontario Limited

001277172

2010-11-03

1445032 Ontario Limited

001445032

2010-11-03

1551346 Ontario Inc.

001551346

2010-11-03

1584099 Ontario Inc.

001584099

2010-11-03

1674822 Ontario Limited

001674822

2010-11-03

1678471 Ontario Inc.

001678471

2010-11-03

2135443 Ontario Limited

002135443

2010-11-03

648099 Ontario Limited

000648099

2010-11-04

Bluewater Planning &Scheduling Ltd.

001122036

2010-11-04

DAZIZ5791 Consultant Inc.

001824455

2010-11-04

Dln Home Decor Corp.

002015089

2010-11-04

It Advisory Services Inc.

002135466

2010-11-04

Ja-El Sales Limited

000258888

2010-11-04

Jean Stewart Marketing Inc.

001543596

2010-11-04

Kaizen Consultancy Inc.

001398608

2010-11-04

Lakeview Logistic Inc.

001703406

2010-11-04

Legacy Prefinished Hardwood Floors Inc.

001417085

2010-11-04

Monique Ungerman Inc.

000644858

2010-11-04

Ph 328 Company Limited

000922892

2010-11-04

Richmond Software Consulting Ltd.

001281236

2010-11-04

Robert Globe Investments Limited

000203893

2010-11-04

Status Fashions Limited

001177371

2010-11-04

Symetrix Manufacturing Inc.

001590820

2010-11-04

Tanglewood Farms Limited

000353191

2010-11-04

1566658 Ontario Limited

001566658

2010-11-04

2004749 Ontario Inc.

002004749

2010-11-04

2125134 Ontario Limited

002125134

2010-11-04

2136858 Ontario Inc.

002136858

2010-11-04

308476 Ontario Limited

000308476

2010-11-04

642265 Ontario Inc.

000642265

2010-11-04

981847 Ontario Inc.

000981847

2010-11-05

Anaura Inc.

001681855

2010-11-05

Bruce Forrest & Associates Ltd.

000400340

2010-11-05

Centreville Plaza Inc.

002007987

2010-11-05

Ecobuzz Inc.

001693474

2010-11-05

F.A. Clarke Electric Ltd.

000585619

2010-11-05

Foresite Home Management Corporation

001716688

2010-11-05

Kt Accurate Machining Inc.

002084743

2010-11-05

Nichol Enterprises Ltd.

001401135

2010-11-05

One Way East Limited

001179135

2010-11-05

Re/Max Direct Realty Corp.

001378057

2010-11-05

Schout Building Corporation

000907368

2010-11-05

W. A. Morton Limited

000093519

2010-11-05

William Moss Holdings Inc.

000751095

2010-11-05

Women Talk Shop Inc.

002040645

2010-11-05

2Mbs Property Ltd.

001561069

2010-11-05

2049830 Ontario Inc.

002049830

2010-11-05

2138839 Ontario Inc.

002138839

2010-11-07

The Farmers Company Of Lucknow, Limited

000025809

2010-11-08

C-C Medical Technologies Inc.

001399448

2010-11-08

Carpenter Ice Sports Ltd.

001634503

2010-11-08

Dharma Electronic Limited

000319329

2010-11-08

Dynamic Hobbies Incorporated

000964267

2010-11-08

Framont Construction Limited

001388874

2010-11-08

Genmar Services Limited

001334757

2010-11-08

Home Style Catalogue Ltd.

001167571

2010-11-08

J. W. Enterprises (Windsor) Ltd.

001118455

2010-11-08

Trent Wood Products Inc.

000617327

2010-11-08

Westiesmedia Inc.

002100784

2010-11-08

1593475 Ontario Inc.

001593475

2010-11-08

2048252 Ontario Ltd.

002048252

2010-11-08

2049333 Ontario Incorporated

002049333

2010-11-08

2076676 Ontario Inc.

002076676

2010-11-08

2234077 Ontario Inc.

002234077

2010-11-08

499520 Ontario Limited

000499520

2010-11-08

782225 Ontario Inc.

000782225

2010-11-08

801048 Ontario Ltd.

000801048

2010-11-09

Factory Planning Inc.

000843751

2010-11-09

H. M. Carriers Inc.

002101616

2010-11-09

Jennifer Chafe Pharmacy Ltd.

002075468

2010-11-09

Metex Investments Ltd.

000443917

2010-11-09

Prolific Edp Inc.

000710445

2010-11-09

Unique Green Garden Florist Inc.

001528955

2010-11-09

Urban Equities Limited

000265049

2010-11-09

1792862 Ontario Inc.

001792862

2010-11-10

Riteway Technology Inc.

001735536

2010-11-10

Saturn Trading Inc.

001653495

2010-11-10

638396 Ontario Inc.

000638396

2010-11-12

De Piero International Limited

001336879

2010-11-12

843106 Ontario Ltd.

000843106

2010-11-12

2010-11-15

  

2010-11-12

1587520 Ontario Limited

001587520

2010-11-16

Global Awareness Through English

  

2010-11-16

Enterprises Inc.

001246961

2010-11-16

Paolo’s Painting And Decorating Ltd.

000521037

2010-11-17

Harmonic Resonance Research Inc.

001472369

2010-11-17

John Klundert Construction Ltd.

001174515

2010-11-17

N.D.G. Mountford & Associates Ltd.

001118201

2010-11-17

1158921 Ontario Limited

001158921

2010-11-17

1264015 Ontario Limited

001264015

2010-11-17

1521927 Ontario Inc.

001521927

2010-11-17

1536966 Ontario Ltd.

001536966

2010-11-17

535788 Ontario Limited

000535788

2010-11-18

Aerosoft North America Ltd.

001647628

2010-11-18

Carl’s Carpet Cleaning Inc.

001105055

2010-11-18

Le Printemps Drugs Inc.

001135022

2010-11-18

Wm. R. Walker Engineering Inc.

001584828

2010-11-18

1334333 Ontario Ltd.

001334333

2010-11-18

1477858 Ontario Inc.

001477858

2010-11-18

2087937 Ontario Inc.

002087937

2010-11-19

Alfred Kindl Investments Inc.

001368379

2010-11-19

Boucher Pre-Cast Concrete Limited

000275417

2010-11-19

Doc 3 R Consulting Inc.

001634217

2010-11-19

Hung Tien International Enterprise Inc.

001631489

2010-11-19

Ing Value-Add Canadian Retail Fund 1 Gp Inc.

002163581

2010-11-19

Kenrush Limited

000667476

2010-11-19

Kloplast Inc.

001600924

2010-11-19

M. Sethi Holdings Inc.

000871794

2010-11-19

Madawaska Basecamp Ltd.

002039223

2010-11-19

Mjv Contracting Inc.

001734616

2010-11-19

Monarch King West Limited

002144099

2010-11-19

Nancy T. Realtor Inc.

001797328

2010-11-19

Qpm Precision Machining Inc.

001741333

2010-11-19

Sreit (Havelock) Ltd.

001262431

2010-11-19

The Schumilas Group Inc.

001488574

2010-11-19

Wayne R. Geall Insurance Agency Ltd.

000295069

2010-11-19

841164 Ontario Inc.

000841164

2010-11-19

913361 Ontario Inc.

000913361

2010-11-22

Anican Farms Limited

001739657

2010-11-22

Bert-Kay Investments Limited

000383660

2010-11-22

Bkrl Investments Limited

001001955

2010-11-22

Cochrane Sports & Marine Supply Limited

000155129

2010-11-22

Cope Investments Limited

001651728

2010-11-22

Dickie’s Fire Protection Inc.

001695542

2010-11-22

Dinunzio Trucking Inc.

001529682

2010-11-22

G. Frank Sorrentino & Associates Inc.

001241175

2010-11-22

Imex Development Group Inc.

002184918

2010-11-22

In-Ax Data Service Limited

000212865

2010-11-22

J. Proskos Holdings Inc.

000977489

2010-11-22

Jean-Pierre Beauparlant Consultant Inc.

002006128

2010-11-22

King’s Cross Leaseholds Inc.

001621165

2010-11-22

King’s Cross Nominee Inc.

001621093

2010-11-22

Mackenzie Leaseholds Inc.

001627977

2010-11-22

Mackenzie Nominee Inc.

001627976

2010-11-22

Maurice Body Shop Limited

000300094

2010-11-22

Multi-Vision Communications Inc.

000729366

2010-11-22

Peter Rothe Consulting International Ltd.

001005566

2010-11-22

Rescue X Entertainment Inc.

001561765

2010-11-22

Skippy Carpentry (1989) Ltd.

000844966

2010-11-22

1131121 Ontario Limited

001131121

2010-11-22

1293598 Ontario Limited

001293598

2010-11-22

1455093 Ontario Inc.

001455093

2010-11-22

1561843 Ontario Inc.

001561843

2010-11-22

1620648 Ontario Inc.

001620648

2010-11-22

1795638 Ontario Ltd.

001795638

2010-11-22

2043722 Ontario Limited

002043722

2010-11-22

2080718 Ontario Inc.

002080718

2010-11-22

2181850 Ontario Inc.

002181850

2010-11-23

Abode International Inc.

000801439

2010-11-23

D.M. Brown Car Care Services Inc.

000588967

2010-11-23

Deboer’s Florida Holdings Limited

000887186

2010-11-23

Dr. Emil Orsini Medicine Professional Corporation

001734319

2010-11-23

Golfon Clothing Limited

001527345

2010-11-23

Green Valley Plaza Inc.

000596991

2010-11-23

Indago Gp Inc.

002037367

2010-11-23

J. L. Schmidt Haulage Inc.

000925308

2010-11-23

Nahata Family Farm Inc.

002241113

2010-11-23

Shirluck Ltd.

001599735

2010-11-23

Troop Corp.

000266345

2010-11-23

1294648 Ontario Limited

001294648

2010-11-23

1612542 Ontario Inc.

001612542

2010-11-23

1650912 Ontario Inc.

001650912

2010-11-23

1820385 Ontario Inc.

001820385

2010-11-23

20 Place Inc.

001018096

2010-11-23

537090 Ontario Limited

000537090

2010-11-23

897910 Ontario Limited

000897910

2010-11-23

979034 Ontario Inc.

000979034

2010-11-24

Aldavent Enterprises Limited

000693702

2010-11-24

Algaznakhy Inc.

001717433

2010-11-24

Aurorafloorings.Com Inc.

001708461

2010-11-24

Crowley Groundwater Limited

000247615

2010-11-24

Day & Night Electric Eel And Plumbing Service Ltd.

002104642

2010-11-24

Destiny One Inc.

001632604

2010-11-24

Dragonfly Performance Engineering Group Inc.

002145180

2010-11-24

Emerald Horizons Property Management Inc.

002056474

2010-11-24

Inside-Out Sheet Metal Inc.

001423360

2010-11-24

Mississippi Lake Lighthouse Restaurant &Catering Inc.

001750956

2010-11-24

S2K Marketing Ltd.

001746253

2010-11-24

The Grout Doctor (Ottawa) Inc.

001643041

2010-11-24

Tokum International Travel & Tours Agency Inc.

002070076

2010-11-24

Webfam Investments Limited

000483501

2010-11-24

Wildwood Park Condominiums Inc.

001364747

2010-11-24

1275941 Ontario Inc.

001275941

2010-11-24

1490497 Ontario Inc.

001490497

2010-11-24

1621018 Ontario Inc.

001621018

2010-11-24

1633572 Ontario Inc.

001633572

2010-11-24

1673817 Ontario Inc.

001673817

2010-11-24

1769799 Ontario Inc.

001769799

2010-11-24

2131153 Ontario Inc.

002131153

2010-11-24

2181388 Ontario Inc.

002181388

2010-11-24

752150 Ontario Limited

000752150

2010-11-24

806011 Ontario Ltd.

000806011

2010-11-25

Asateza Inc.

002050127

2010-11-25

Castedi Maple Machinery Inc.

001260593

2010-11-25

Salco Enterprises Inc.

001555665

2010-11-25

1144327 Ontario Inc.

001144327

2010-11-25

1398999 Ontario Inc.

001398999

2010-11-25

1706234 Ontario Inc.

001706234

Katherine M. Murray
Director, Ministry of Government Services
(143-G634)

Cancellation of Certificate of Incorporation (Business Corporations Act)

Notice Is Hereby Given that by orders under subsection 241(4) of the Business Corporation Act, the certificates of incorporation set out hereunder have been cancelled and corporation(s) have been dissolved. The effective date of cancellation precedes the corporation listing.

Date

Name of Corporation

Ontario Corporation Number

2010-06-07

1826708 Ontario Inc.

1826708

2010-06-17

1827218 Ontario Inc.

1827218

2010-06-22

1827365 Ontario Inc.

1827365

2010-11-30

1557234 Ontario Inc.

1557234

2010-11-30

2218430 Ontario Limited

2218430

Katherine M. Murray
Director
(143-G631)

The Liquor Licence Act, R.S.O 1990, Chapter L.19

Notice Of Vote

Notice Is Hereby Given of the receipt of Returns of vote taken in the hereinafter named municipality on the 27th day of October, 2010 under the provisions of the Liquor Licence Act, 1990.

Municipality:

Ward 3 of City of Brantford, County of Brant

Question:
7(1) Are you in favour of the retail sale of spirits, beer and wine in government stores?

Result:
Votes polled for the Affirmative Side 495
Votes polled for the Negative Side 332

Question:

7(2) Are you in favour of the sale of spirits, beer and wine for consumption in licensed premises?

Result:
Votes polled for the Affirmative Side 566
Votes polled for the Negative Side 271

Dated at Toronto this 30th day of November, 2010.

Jean Major, Registrar
Alcohol & Gaming Commission of Ontario
(143-G635)

Ontario Energy Board

Amendments to the Affiliate Relationships Code for Gas Utilities

Note: The text of the amendments is set out in italics below, for ease of identification only.

  1. Section 1.2 of the Affiliate Relationships Code for Gas Utilities is amended by adding the following immediately after the definition of “physically separated”:

    “qualifying facility” means a generation facility or an energy storage facility that is referred to, and meets the applicable requirements set out in, paragraph (a), (b) or (c) of the Directive issued to the Board by the Minister of Energy and Infrastructure and approved by Order in Council 1540/2009, including by virtue of the application of paragraph (e) of that Directive;

  1. Section 1.6 of the Affiliate Relationships Code for Gas Utilities is deleted and replaced with the following:
      1. Except where expressly stated otherwise, any amendments to this Code shall come into force on the date on which the Board publishes the amendments by placing them on the Board’s website after they have been made by the Board.
      2. Any matter under this Code requiring a determination by the Board may be determined without a hearing or through on oral, written or electronic hearing, at the Board’s discretion.
      3. The Board may grant an exemption to any provision of this Code. An exemption may be made in whole or in part, and may be subject to conditions or restrictions.

  1. Section 2.1 of the Affiliate Relationships Code for Gas Utilities is amended by adding the following immediately after section 2.1.2:

    2.1.2A Section 2.1.2 does not apply in the case of an affiliate that is an energy service provider and whose sole activity is the ownership and operation of one or more qualifying facilities.

  2. Section 2.2 of the Affiliate Relationships Code for Gas Utilities is amended by adding the following immediately after section 2.2.3:

    2.2.3A Despite section 2.2.3, a utility may share employees that are directly involved in collecting, or have access to, confidential information with an affiliate whose sole activity at the time at which any such employee is being shared is the ownership and operation of one or more qualifying facilities.

    2.2.3B Despite section 2.2.3, a utility may share employees that are directly involved in collecting, or have access to, confidential information with an affiliate whose activities at the time at which any such employee is being shared include but are not limited to the ownership and operation of one or more qualifying facilities, provided that:

    1. the employees to be shared are limited to employees whose
      sole or principal function is to construct, operate, maintain or repair the system by which the utility provides utility services; and
    2. the employees may only be shared in relation to activities
      associated with the ownership and operation of one or more
      qualifying facilities.

  1. Section 2.2 of the Affiliate Relationships Code for Gas Utilities is amended by adding the following immediately after section 2.2.4:

    2.2.4A Despite section 2.2.4, a utility may share employees that control the access to utility services, that direct the manner in which utility services are provided to customers, or that have direct contact with a customer of the utility service with an affiliate that is an energy service provider and whose sole activity at the time at which any such employee is being shared is the ownership and operation of one or more qualifying facilities.

  1. Section 2.3 of the Affiliate Relationships Code for Gas Utilities is amended by adding the following immediately after section 2.3.1:

    2.3.1A Despite section 2.3.1, the term of an Affiliate Contract between a utility and an affiliate that is exclusively for the provision of services, products, resources or use of asset related to a qualifying facility may extend to a maximum of 20 years. Where an Affiliate Contract between a utility and an affiliate is for the provision of services, products, resources or use of asset that relates to, among other things, a qualifying facility, only that portion of the Affiliate Contract that relates to a qualifying facility may have a term that extends to a maximum of 20 years.

  2. Section 2.3 of the Affiliate Relationships Code for Gas Utilities is amended by adding the following immediately after section 2.3.2:

    2.3.2A Despite section 2.3.2, a utility shall not be required to undertake a business case analysis prior to entering into an Affiliate Contract for the receipt of a service, product, resource or use of asset that it currently provides to itself and that pertains exclusively to the ownership and operation of one or more qualifying facilities.

  3. Section 2.3 of the Affiliate Relationships Code for Gas Utilities is amended by adding the following immediately after section 2.3.3.2:

    2.3.3.3 Section 2.3.3.2 does not apply to a service, product, resource or use of asset that pertains exclusively to the ownership and operation of one or more qualifying facilities.

  4. Section 2.3 of the Affiliate Relationships Code for Gas Utilities is amended by adding the following immediately after section 2.3.9:

    Qualifying Facilities

    2.3.9.A For a service, product, resource or use of asset that pertains exclusively to the ownership and operation of one or more qualifying facilities, fully-allocated cost-based pricing (as calculated in accordance with section 2.3.10 or 2.3.11) may be applied between a utility and an affiliate in lieu of applying the transfer pricing provisions of section 2.3.4 or section 2.3.9.

  5. Section 2.4 of the Affiliate Relationships Code for Gas Utilities is amended by adding the following immediately after section 2.4.1:

    2.4.1A Despite section 2.4.1, a utility that has an affiliate that owns one or more qualifying facilities may invest in or provide guarantees or any other form of financial support to its affiliates in an amount that, on an aggregated basis over all transactions with all affiliates, would equal an amount up to but not exceeding 35% of the utility’s total equity.

    2.4.1B Despite sections 2.4.1 and 2.4.1A, a utility may invest in or provide guarantees or any other form of financial support in any amount to an affiliate whose sole activity, at the time the investment is made or financial support is provided, is the ownership and operation of one or more qualifying facilities, subject only to the limitation that in no event may the utility’s investments or financial support be in an amount that, on an aggregated basis over all transactions with all affiliates, would equal an amount that exceeds 100% of the utility’s total equity.

  6. Section 2.4 of the Affiliate Relationships Code for Gas Utilities is amended by adding the following immediately after section 2.4.2:

    2.4.3 Despite section 2.4.2, any loan, investment or other financial support provided to an affiliate by a utility may be provided on terms no more favourable than what the utility could obtain directly for itself in the capital markets if the loan, investment or other financial support is for the purpose of financing the ownership of one or more qualifying facilities.

  7. Section 2.5 of the Affiliate Relationships Code for Gas Utilities is amended by adding the following immediately after section 2.5.2:

    2.5.2A Sections 2.5.1 and 2.5.2 do not apply in respect of the activities of an affiliate that is an energy service provider that are related to the ownership and operation of qualifying facilities.

(143-G636)

Ontario Energy Board

Electricity Retailer Code of Conduct

Restated

November 17, 2010

Table Of Contents

Part A

1 General Provisions

Part B

1 Fair Marketing Practices

2 Business Cards And Identification Badges

3 Contracts And Transfer Requests

4 Disclosure Statements, Price Comparisons, Verification And Renewals Or Extensions

5 Training

6 Certification

7 Consumer Complaints And Compliance Monitoring

8 Services To Be Maintained By A Retailer

9 Confidentiality Of Consumer Information

10 Transfer And Assignment Of Contracts

Part C

1 Transitional Provisions

Part A

  1. General Provisions

    1. The Purpose of this Code

      The purpose of this Electricity Retailer Code of Conduct (the "Code") is to set out the minimum standards that a licensed retailer must meet when retailing electricity to consumers.

    2. Definitions

      In this Code:

      “account holder” has the meaning given to it in the Ecpa;

      “account holder’s agent” has the meaning given to it in the Ecpa Regulation;

      “Act” means the Ontario Energy Board Act, 1998, S.O. 1998, c. 15, Schedule B;

      “Board” means the Ontario Energy Board;

      “consumer” means a person who uses, for the person’s own consumption, electricity that the person did not generate;

      “consumer information” means information relating to a specific consumer obtained by a retailer, its salesperson or its verification representative, and includes information obtained without the consent of the consumer;

      “contract” has the meaning given to it in section 2 of the Ecpa;

      "contract price" has the meaning given to it in section 2 of the Ecpa Regulation;

      “customer” means a consumer with whom a retailer has a contract for the supply of electricity;

      “disclosure statement” has the meaning given to it in the Ecpa Regulation;

      “Ecpa” means the Energy Consumer Protection Act, 2010, S.O. 2010, c. 8;

      “Ecpa Regulation” means Ontario Regulation 389/10 made under the Ecpa;

      “Effective Ecpa Date” means January 1, 2011;

      “low volume consumer” means a consumer who annually uses less than 150,000 kilowatt hours of electricity or such other amount as may be prescribed for the purposes of section 2 of the Ecpa;

      “regulation” means a regulation made under the Act or the Ecpa;

      “retailing” includes door-to-door selling, internet selling, direct mail selling, and any other means by which a retailer or a salesperson or verification representative of a retailer interacts directly with a consumer;

      “salesperson” has the meaning given to it in section 2 of the Ecpa, and for greater certainty includes any person that offers or negotiates the renewal or extension of a contract on behalf of a retailer but excludes a verification representative when acting solely in that capacity;

      “text-based” has the meaning given to it in section 2 of the Ecpa; and

      “verification representative” means a person that conducts the verification of a contract on behalf of a retailer.

    3. Application

      This Code applies to all retailers licensed under section 57(d) of the Act.

    4. Interpretation

      Unless otherwise defined in this Code, words and phrases shall have the meanings ascribed to them in the Act, the Ecpa or the regulations, as the case may be. Where a word or phrase is defined in this Code, the Act, or the Ecpa, other parts of speech and grammatical forms of the word or phrase have a corresponding meaning. Headings are for convenience only and shall not affect the interpretation of this Code. Words importing the singular include the plural and vice versa. Words importing a gender include any gender. Words importing a person include: (i) an individual; (ii) a company, sole proprietorship, partnership, trust, joint venture, association, corporation or other private or public body corporate; and (iii) any government, government agency or body, regulatory agency or body or other body politic or collegiate. A reference to a person includes that person’s successors and permitted assigns. A reference to a body, whether statutory or not, that ceases to exist or whose functions are transferred to another body is a reference to the body that replaces it or that substantially succeeds to its powers or functions. A reference to a document (including a statutory instrument) or a provision of a document includes any amendment or supplement to, or any replacement of, that document or that provision. The expression "including" means including without limitation.

    5. Low volume consumer contracts only with account holder

      A retailer shall not enter into, verify, renew or extend a contract with any low volume consumer for the supply of electricity to premises other than:

      1. the account holder for the premises; or
      2. an account holder’s agent for the premises,

      and references in Parts A and B of this Code to “consumer” or “low volume consumer” shall be interpreted accordingly.

    6. Obligation to comply with the law
      1. A retailer shall comply with all applicable provisions of the Act, the Ecpa and the regulations. Nothing in this Code affects the obligation of a retailer, its salespersons or its verification representatives to comply with all applicable provincial and federal law.
      2. The requirements set out in this Code apply in addition to any other requirements imposed by law, whether dealing with the same subject-matter or not.
    7. Obligation to ensure persons comply
      1. A retailer shall ensure that its salespersons and verification representatives adhere to the same standards required of the retailer as set out in this Code.
      2. Any acts or omissions of a salesperson or a verification representative acting on behalf of a retailer shall be deemed to be the acts or omissions of the retailer.
    8. Determinations by the Board
      1. Any matter under this Code requiring a determination of the Board may be determined by the Board without a hearing or through an oral, written or electronic hearing, at the Board’s discretion.

    9. Breach of this Code

      A breach of this Code may occur in the course of retailing even if no contract is entered into, amended, renewed or extended.

    10. Coming into Force
      1. This Code shall come into force on the Effective Ecpa Date.
      2. This Code replaces the Electricity Retailer Code of Conduct dated December 20, 2004 as of the Effective Ecpa Date, and the Electricity Retailer Code of Conduct dated December 20, 2004 is revoked as of the Effective Ecpa Date.
      3. Except where expressly stated otherwise, any amendment to this Code shall come into force on the date that the Board publishes the amendment by placing it on the Board’s website after it has been made by the Board.

Part B

  1. Fair Marketing Practices
    1. A retailer or salesperson of a retailer, when retailing to a consumer, shall:
      1. immediately and truthfully give the name of the salesperson and the retailer to the consumer, and state that the retailer is not the consumer’s electricity distributor and is not associated with the Ontario Energy Board or the Government of Ontario;
      2. if retailing to a low volume consumer in person at a place other than the retailer’s place of business, provide the low volume consumer with a business card that meets the requirements of this Code;
      3. if retailing to a low volume consumer in person at a place other than the retailer’s place of business, display an identification badge that meets the requirements of this Code;
      4. state the price to be paid under the contract for the supply of electricity, and state the term of the contract;
      5. not exert undue pressure on a consumer;
      6. allow a consumer sufficient opportunity to read all documents provided;
      7. not make any offer or provide any promotional material to a consumer that is inconsistent with the contract being offered to or entered into with the consumer; and
      8. not make any representation or statement or give any answer or take any measure that is false or is likely to mislead a consumer.

  2. Business Cards And Identification Badges

    Business cards

    1. A retailer shall ensure that every salesperson that is acting on its behalf and that is retailing to a low volume consumer in person at a place other than the retailer’s place of business provides the low volume consumer with a business card that meets the requirements set out in section 2.2 before making any representation to the low volume consumer about the retailer’s products, services or business and before requesting any information about the low volume consumer, including asking that the low volume consumer locate any utility bills.
    2. The business card referred to in section 2.1 shall be clear and legible and include the following information:
      1. the licence number issued to the retailer under the Act;
      2. the name and address of the retailer;
      3. the name of the salesperson acting on behalf of the retailer;
      4. the toll-free telephone number of the retailer; and
      5. the website address of the retailer.

      Identification badges

    3. A retailer shall ensure that every salesperson that is acting on its behalf and that is retailing to a low volume consumer in person at a place other than the retailer’s place of business at all times wears, on the front of the salesperson’s outer clothing, an identification badge that meets the requirements set out in section 2.4.
    4. The identification badge referred to in section 2.3 shall be clear and legible and:
      1. clearly identify that the salesperson is acting on behalf of the retailer, is not a representative of the low volume consumer’s electricity distributor and is not associated with the Ontario Energy Board or the Government of Ontario;
      2. include a photograph of the salesperson’s face that is not more than 2 years old at any time;
      3. identify the retailer;
      4. identify the name of the salesperson acting on behalf of the retailer;
      5. identify the title or position of the salesperson;
      6. include an identification number for the salesperson that has been issued by the retailer for that purpose; and
      7. include an expiry date that is not more than 2 years after the date on which the identification badge was issued to the salesperson.
    5. The salesperson’s photograph and all of the information required by section 2.4 to appear on an identification badge must be shown on the same side of the identification badge, and must at all times be facing the low volume consumer.

  3. Contracts And Transfer Requests

    Contracts with low volume consumers

    1. A contract between a retailer and a low volume consumer shall clearly state:
      1. the time period for which the contract is in effect;
      2. the type and frequency of bills the low volume consumer will receive; and
      3. any terms and conditions for renewal, extension or amendment.

    2. A retailer shall not enter into any contract with a low volume consumer that has a term of more than five years.

      Transfer requests and supply (low volume consumers - where verification is required)

    3. A retailer shall not submit a request to an electricity distributor for a change of electricity supply for a low volume consumer to that retailer or supply electricity to a low volume consumer under a contract to which verification applies unless:
      1. the retailer has given a text-based copy of the contract to the low volume consumer;
      2. the retailer has given the applicable Board-approved disclosure statement to the low volume consumer;
      3. the retailer has given to the low volume consumer the applicable price comparison that complies with this Code;
      4. the low volume consumer has acknowledged receipt of the text-based contract, the disclosure statement and the price comparison; and
      5. the contract has been validly verified.

      Transfer requests and supply (low volume consumers - where verification is not required)

    4. A retailer shall not submit a request to an electricity distributor for a change of electricity supply for a low volume consumer to that retailer or supply electricity to a low volume consumer under a contract to which verification does not apply unless:
      1. the retailer has given a text-based copy of the contract to the low volume consumer;
      2. the retailer has given the applicable Board-approved disclosure statement to the low volume consumer;
      3. the retailer has given to the low volume consumer the applicable price comparison that complies with this Code;
      4. the low volume consumer has acknowledged receipt of the text-based contract, the disclosure statement and the price comparison; and
      5. the low volume consumer has not given notice of cancellation of the contract under section 19(1) of the Ecpa and the time for doing so has expired.

      Transfer requests and supply (other consumers)

    5. A retailer shall not submit a request to an electricity distributor for a change of electricity supply for a consumer who is not a low volume consumer to that retailer or supply electricity to a consumer that is not a low volume consumer unless the retailer has the permission of the consumer in writing to do so.
    6. If a retailer discovers that a transfer request that it has submitted to an electricity distributor for a consumer who is not a low volume consumer is supported by a contract that does not comply with the Act, the regulations made under the Act, the retailer’s licence or this Code, or does not contain the signature of the consumer, the retailer shall contact the affected consumer, clearly explain the non-compliance, and offer that consumer a compliant contract; and
      1. if the consumer accepts the compliant contract, provide a copy of the compliant contract to the consumer within 14 days of acceptance by that consumer; or
      2. if the consumer does not accept the compliant contract, immediately reverse the transfer request.

      Transfer requests where contract with low volume consumer is cancelled

    7. Where a retailer receives notice of cancellation of a contract from a low volume consumer, the retailer shall submit a request to the applicable electricity distributor for a change of electricity supply for that low volume consumer to the electricity distributor, within 10 days of receipt of the notice of cancellation.

      Transfer requests where low volume consumer enters into contract with another retailer

    8. A retailer that is notified of a pending transfer request by an electricity distributor under section 10.5.4 of the Retail Settlement Code that pertains to a contract with a low volume customer shall, within 5 business days of the date of receipt of that notification, notify the low volume consumer to whom the transfer request relates of the pending transfer request and of the consequences to the low volume consumer if processing of the transfer request is completed. The notification to the low volume consumer shall, at a minimum, identify any cancellation fee or other financial amounts that may be payable to the retailer if the processing of the transfer request is completed. The notification to the low volume consumer may be:
      1. text-based; or
      2. by telephone, provided that the retailer makes a voice recording of the telephone call and the recording of the call has associated with it a verifiable date and time stamp.

      Subject to section 28 of the Ecpa Regulation, where a retailer makes a recording of a telephone call under this section, the retailer shall provide a copy of the recording to the low volume consumer within 10 days after the low volume consumer requests it.

    9. Section 3.8 only applies where the low volume consumer’s contract with the retailer will expire after the proposed transfer date.

  4. Disclosure Statements, Price Comparisons, Verification And Renewals Or Extensions

    Disclosure statements for low volume consumers

    1. A retailer shall not offer a contract to a low volume consumer unless the contract is accompanied by a disclosure statement in the applicable form approved by the Board.
    2. A retailer shall not renew or extend a contract with a low volume consumer unless the retailer has given the low volume consumer a disclosure statement in the applicable form approved by the Board.
    3. If a low volume consumer asks whether a Board-approved disclosure statement is available in a language other than English or requests one, the retailer shall inform the low volume consumer that the Board-approved disclosure statement is available from the Board in the languages listed on the disclosure statement.
    4. If a retailer wishes to provide a low volume consumer with a Board-approved disclosure statement in a language other than English:
      1. if the disclosure statement is available from the Board in that language, the retailer may only provide the low volume consumer with the disclosure statement that is available from the Board in that language; or
      2. if the disclosure statement is not available from the Board in that language, the retailer may provide the low volume consumer with a translation of the Board-approved disclosure statement provided that the translation is true, accurate and complete.

    5. A retailer shall not alter or redact a Board-approved disclosure statement except where expressly contemplated by the disclosure statement and then only in respect of the information specifically called for by the disclosure statement. Where a retailer that prepares a translation of a Board-approved disclosure statement as permitted by section 4.4(b), the retailer shall not include any information in the translated disclosure statement other than the information set out in or specifically called for by the Board-approved disclosure statement.

      Price comparisons

    6. A retailer shall ensure that a disclosure statement provided to a low volume consumer is accompanied by a price comparison. For that purpose, the retailer shall:
      1. use the applicable price comparison template approved by the Board, in the form and with the content that is made available by the Board at the relevant time and without alteration or redaction other than to include details of the retailer’s contract price offer and such other information as is required by the instructions contained in the template; and
      2. complete the Board-approved price comparison template by including details of the retailer’s contract price offer and such other information as is required by the instructions contained in the template, and shall do so in accordance with the instructions contained in the template.
    7. A retailer shall ensure that the information regarding the contract price being offered to a low volume consumer that is included by the retailer in the price comparison is an accurate reflection of the contract price over the term of the contract and is not presented in a manner that is misleading in any way.
    8. A retailer shall not include in the price comparison any statements of a promotional nature about the products, services or business of the retailer.

    9. If a retailer wishes to provide a low volume consumer with a price comparison in a language other than English, the retailer may provide the low volume consumer with a translation of the price comparison provided that the translation includes a true, accurate and complete translation of the content that is made available by the Board referred to in section 4.6(a), and the translated price comparison otherwise complies with sections 4.6 to 4.8.

      Verification of contracts with low volume consumers

    10. A retailer shall ensure that the verification of a contract with a low volume consumer complies with section 4.11.
    11. The verification of a contract with a low volume consumer shall be effected within the period and in the manner prescribed by the Ecpa Regulation, and shall comply with the following requirements:
      1. the verification representative shall use the applicable script approved for that purpose by the Board;
      2. the verification representative shall not deviate from the applicable Board-approved script except to comply with paragraph (e), to provide a factual answer to a question from the low volume consumer or to provide a factual clarification where the low volume consumer has indicated that he or she does not understand a statement made by the verification representative;
      3. except where expressly permitted by the terms of the applicable Board-approved script, where the script calls for a “yes” or “no” answer from the low volume consumer, the verification representative shall terminate the verification call if the low volume consumer does not provide a clear affirmative response;
      4. the verification representative shall not at any time during the verification call make any statements of a promotional nature about the products, services or business of the retailer;
      5. the verification representative shall terminate the verification call where the Ecpa Regulation or the applicable Board-approved script so requires, and shall do so in accordance with the requirements of the Ecpa Regulation or the applicable Board-approved script, as applicable; and
      6. the recording of the verification call has associated with it a verifiable date and time stamp.

    12. Where a low volume consumer notifies a retailer that the consumer does not wish to verify a contract, whether as part of a verification call or by separate notice, the retailer shall not thereafter contact the low volume consumer for the purposes of obtaining verification of that contract.

      Renewal or extension of contracts with low volume consumers

    13. A retailer shall ensure that the renewal or extension of a contract with a low volume consumer complies with section 4.14.
    14. The renewal or extension of a contract with a low volume consumer shall be effected within the period and in the manner prescribed by the Ecpa Regulation and shall, where effected by telephone, comply with the following requirements:
      1. the salesperson shall ensure that the call includes all of the statements and questions set out in the applicable script approved for that purpose by the Board;
      2. the salesperson shall not make any representation that is inconsistent with or contrary to any of the statements or questions set out in the applicable Board-approved script;
      3. except where expressly permitted by the terms of the applicable Board-approved script, where the script calls for a “yes” or “no” answer from the low volume consumer, the salesperson shall terminate the renewal or extension call if the low volume consumer does not provide a clear affirmative response;
      4. the salesperson shall terminate the renewal or extension call where the applicable Board-approved script so requires, and shall do so in accordance with the requirements of the applicable Board-approved script; and
      5. the recording of the renewal or extension call has associated with it a verifiable date and time stamp.
    15. Where, following receipt of the material referred to in section 15 of the Ecpa Regulation, a low volume consumer notifies a retailer that the consumer does not wish to renew or extend a contract, whether as part of a renewal or extension call or by separate notice, the retailer shall not thereafter contact the low volume consumer for the purposes of obtaining the renewal or extension of that contract.
    16. If, within the last year of a contract but prior to receipt of the material referred to in section 15 of the Ecpa Regulation, a customer that is a low volume consumer notifies a retailer that the customer does not wish to renew or extend the contract, the retailer shall not renew or extend the contract unless the retailer reminds the customer of the notice of non-renewal or non-extension as part of the contract renewal or extension process referred to in section 15 of the Ecpa Regulation and obtains positive acceptance of the renewed or extended contract from the customer.
  5. Training
    1. A retailer shall ensure that no salesperson or verification representative that acts on its behalf retails to a low volume consumer or negotiates, enters into, verifies, renews or extends a contract with a low volume consumer unless the salesperson or verification representative has successfully completed training as set out in this Code.
    2. A retailer shall ensure that the training referred to in section 5.1 includes the following for a salesperson other than a person involved solely in the renewal or extension of contracts:
      1. training in relation to all of the legal and regulatory requirements applicable to the sales process, contract verification, consumer cancellation rights and the renewal or extension process, in each case as they pertain to low volume consumers; and
      2. adequate and accurate material covering the following areas as they pertain to low volume consumers:
        1. electricity market structure;
        2. how to complete a contract application;
        3. behaviour that constitutes an unfair practice;
        4. use of business cards;
        5. use of identification badges;
        6. disclosure statements;
        7. price comparisons;
        8. verification;
        9. consumer cancellation rights;
        10. renewals and extensions;
        11. how electricity pricing works, including the pricing of electricity supplied by electricity distributors;
        12. persons with whom a retailer may enter into, verify, renew or extend a contract; and
        13. all relevant Board regulatory requirements not already covered above, including those set out in this Code.
    3. A retailer shall ensure that the training referred to in section 5.1 includes the following for a verification representative:
      1. training in relation to all of the legal and regulatory requirements applicable to the verification process, including the use of the Board-approved script referred to in section 4.11; and
      2. adequate and accurate material covering the following areas as they pertain to low volume consumers:
        1. electricity market structure;
        2. behaviour that constitutes an unfair practice;
        3. disclosure statements;
        4. price comparisons;
        5. verification;
        6. consumer cancellation rights;
        7. how electricity pricing works, including the pricing of electricity supplied by electricity distributors;
        8. persons with whom a retailer may enter into and verify a contract; and
        9. all other relevant Board regulatory requirements not already covered above, including those set out in this Code.
    4. A retailer shall ensure that the training referred to in section 5.1 includes the following for a salesperson involved solely in the renewal or extension of contracts:
      1. training in relation to all of the legal and regulatory requirements applicable to the renewal or extension process applicable to low volume consumers, including the use of the Board-approved script referred to in section 4.14; and
      2. adequate and accurate material covering the following areas as they pertain to low volume consumers:
        1. electricity market structure;
        2. behaviour that constitutes an unfair practice;
        3. use of business cards, unless renewals and extensions are conducted solely by telephone;
        4. use of identification badges, unless renewals and extensions are conducted solely by telephone;
        5. disclosure statements;
        6. price comparisons;
        7. consumer cancellation rights;
        8. renewals and extensions;
        9. how electricity pricing works, including the pricing of electricity supplied by electricity distributors;
        10. persons with whom a retailer may renew or extend a contract; and
        11. all relevant Board regulatory requirements not already covered above, including those set out in this Code.
    5. A retailer shall ensure that the training referred to in section 5.1 is conducted or, in the case of internet-based training (or “e-training”), developed only by an employee of the retailer or by a person under contract, provided that such person is not also under contract to the retailer for the purpose of providing salespersons or verification representatives or of otherwise carrying out retailing or verification activities. A retailer shall also ensure that training is conducted or, in the case of internet-based training (or “e-training”), developed only by persons with detailed knowledge of all of the elements listed in section 5.2, 5.3 or 5.4, as applicable, of this Code.
    6. For the purposes of section 5.1:
      1. a retailer shall determine the successful completion of training by means of a training test that is designed to assess the state of the salesperson’s or verification representative’s knowledge of the elements listed in section 5.2, 5.3 or 5.4, as applicable;
      2. the training test questions may be fixed or taken randomly from a test question repository;
      3. in order to be considered to have successfully complete training, the salesperson or verification representative must achieve a minimum 80% pass mark on the training test;
      4. if a salesperson or verification representative fails a training test, the salesperson or verification representative may be permitted to re-take the training test once, provided that before re-taking the training test the salesperson or verification representative must also re-take the full training described in section 5.2, 5.3 or 5.4, as applicable; and
      5. the retailer shall ensure that the training test is not conducted in a manner that would permit the persons taking the training test to share questions and answers with one another while taking the training test.
    7. In sections 5.1 to 5.6, a reference to a salesperson or a verification representative includes a reference to a prospective salesperson or a prospective verification representative.
    8. A retailer shall ensure that each salesperson and verification representative that acts on its behalf in relation to low volume consumers re-takes the training referred to in section 5.2, 5.3 or 5.4, as applicable, and re-takes and passes a training test in accordance with section 5.6 once every 12 months as a condition of continuing to act on behalf of the retailer.
    9. A retailer shall ensure that any salesperson or verification representative that has not acted in that capacity on behalf of the retailer in relation to low volume consumers for a continuous period of 60 days or more re-takes the training referred to in section 5.2, 5.3 or 5.4, as applicable, and re-takes and passes a training test in accordance with section 5.6 prior to resuming activities as a salesperson or verification representative on behalf of the retailer in relation to low volume consumers.
    10. A retailer shall maintain, for each salesperson and verification representative that acts on its behalf in relation to low volume consumers, compete records of the following:
      1. the training material used (updated for each time the person undergoes training);
      2. the name and title or position of the person(s) who conducted the training (updated for each time the person undergoes training);
      3. proof of identity of the person;
      4. the date(s) any training of the person was conducted;
      5. the date(s) any testing of the person was conducted;
      6. the training test questions, answers and score (for each time the person undergoes testing);
      7. a signed statement from the person that he or she will comply with all applicable legal and regulatory requirements in relation to the activities the person will conduct on behalf of the retailer in relation to low volume consumers; and
      8. a copy of all business cards and identification badges issued to the person.

      The records referred to above shall be retained for a period of not less than two years from the date on which the salesperson or verification representative ceases to act on behalf of the retailer in relation to low volume consumers, and shall be provided to the Board on request.

  6. Certification
    1. A retailer shall not enter into, renew, extend or amend a contract with a low volume consumer on and after the Effective Ecpa Date unless the retailer has filed with the Board a certificate of compliance in the form set out in Appendix A and received from the Board the written acknowledgement referred to in section 3 of Ontario Regulation 90/99.
    2. Where a retailer indicates “N/A” on the certificate of compliance referred to in section 6.1 in relation to a given statement, the retailer shall not conduct the activity to which that statement relates unless the retailer has filed with the Board a further certificate of compliance in respect of that activity in the form set out in Appendix B and has received from the Board written acknowledgement of that certification.
    3. A certificate of compliance referred to in section 6.1 or section 6.2 shall be signed by the retailer’s Chief Executive Officer, Chief Operating Officer, President or person of equivalent position.
    4. Commencing in 2012, a retailer shall provide in the form and manner required by the Board, annually by April 30, a self-certification statement on compliance with the Act, the Ecpa, the regulations and this Code in relation to retailing to low volume consumers.

  7. Consumer Complaints And Compliance Monitoring

    Consumer complaints

    1. A retailer shall provide to its low volume consumer customers and prospective customers in all written offers, contracts, contract amendment forms and contract renewal or extension forms, the retailer’s toll-free telephone number and the telephone number of the Board’s Consumer Relations Centre.
    2. If any low volume consumer makes a complaint to a retailer regarding retailing or verification by or on behalf of the retailer, the conduct of the retailer’s salespersons or verification representatives, the contract the low volume consumer has with the retailer, or any other matter related to the retailer, the retailer shall expeditiously investigate the complaint and take all appropriate and necessary steps to resolve the complaint. If the complaint is not resolved to the satisfaction of the low volume consumer, the retailer shall provide to the low volume consumer the telephone number of the Board’s Consumer Relations Centre.

    3. In cases where a consumer complaint has been referred to the retailer from the Board and resolution of that complaint is reached, the retailer shall implement the resolution immediately and shall confirm this, in writing, with the Board.

      Compliance monitoring

    4. A retailer shall maintain a compliance monitoring and quality assurance program that enables the retailer to monitor compliance with the Act, the Ecpa, the regulations and all applicable Board regulatory requirements in relation to retailing to low volume consumers and to identify any need for remedial action.
    5. The program referred to in section 7.4 shall:
      1. include regular quality assurance assessments of the performance of all salespersons and verification representatives acting on behalf of the retailer in relation to compliance with the Act, the Ecpa, the regulations and all applicable Board regulatory requirements;
      2. make provision for appropriate support to salespersons and verification representatives acting on behalf of the retailer; and
      3. facilitate the identification of any need for specific training and/or coaching that a salesperson or verification representative may require.
    6. Where a retailer receives a bona fide complaint that alleges that a salesperson or verification representative has failed to comply with a material requirement of the Act, the Ecpa, the regulations or an applicable Board regulatory requirement in relation to retailing to low volume consumers, the retailer shall ensure that the salesperson or verification representative successfully undergoes remedial training on the subject-matter of the complaint (i.e., re-training on the applicable legal or regulatory requirement that the person is alleged to have violated) as a condition of continuing to act on behalf of the retailer in relation to low volume consumers.
  8. Services To Be Maintained By A Retailer
    1. A retailer shall have a current mailing address in Ontario and a current telephone number listed in Ontario, , and shall provide them to every customer. If the retailer retails electricity to low volume consumers, the retailer shall have a telephone number which may be reached by the general public without charge, and shall provide the telephone number to every low volume consumer.
  9. Confidentiality Of Consumer Information
    1. A retailer shall not disclose consumer information as defined in this Code to any person other than the consumer or the Board without the consent of the consumer in writing, except when the information has been sufficiently aggregated such that an individual consumer’s information cannot be identified, or where consumer information is required to be disclosed:
      1. for billing or market operation purposes;
      2. for law enforcement purposes;
      3. to comply with a statute or an order of a court or tribunal;
      4. when past due accounts of the consumer have been passed to a debt collection agency; or
      5. for the purpose of complying with the Market Rules.
    2. A retailer shall inform consumers regarding the conditions described in section 9.1 under which consumer information may be released to a third party without the consumer’s consent.
    3. A retailer shall not use consumer information obtained for one purpose from a consumer for any other purpose without the consent of the consumer in writing.
  10. Transfer And Assignment Of Contracts
    1. A retailer shall not sell, transfer or assign the administration of a contract with a customer to another person who is not a licensed retailer.
    2. A retailer must notify the Board of any sale, transfer or assignment of contracts within 10 days of the sale, transfer or assignment.
    3. Within 60 days of any sale, transfer or assignment or a contract to another retailer, the new retailer must notify the affected customers of the new retailer’s address for service and toll-free telephone number.

Part C

  1. Transitional Provisions

    Application

    1. This Part only applies to a contract with a low volume consumer that was signed by the consumer on or after November 22, 2010 and before the Effective Ecpa Date.

    2. Except as otherwise provided in sections 1.4 and 1.5 of this Part, Parts A and B of this Code apply to a contract referred to in section 1.1.

      Definitions

    3. In this Part, “notice of reaffirmation” means the written notice to the retailer that indicates an intention of the consumer to reaffirm the contract, as set out in section 30 of the Ecpa Regulation.

      Transfer requests

    4. A retailer shall not:
      1. submit a request to an electricity distributor for a change of electricity supply for a low volume consumer to that retailer unless the retailer has the permission of the low volume consumer in writing to do so; or
      2. supply electricity to a low volume consumer unless the retailer has the permission of the low volume consumer in writing to do so, and has received the notice of reaffirmation from the low volume consumer, where reaffirmation is required.
    5. If a retailer discovers that a transfer request that it has submitted to an electricity distributor for a low volume consumer is supported by a contract that does not comply with the Act, the regulations made under the Act, the retailer’s licence or the Electricity Retailer Code of Conduct as it read immediately prior to the Effective Ecpa Date, or does not contain the signature of the low volume consumer, the retailer shall contact the affected low volume consumer, clearly explain the non-compliance, and offer that low volume consumer a contract that complies with the Act, the Ecpa, the regulations, the retailer’s licence and Parts A and B of this Code. If the low volume consumer does not enter into and validly verify the compliant contract, the retailer shall immediately reverse the transfer request.

Appendix A

Form of Certificate of Compliance under Section 6.1 of the Code

Electricity Retailer

Certificate of Compliance

Under Section 6.1 of the Electricity Retailer Code of Conduct

Part I: Definitions and Interpretation

    1. In this Certificate:

      “applicable legal and regulatory requirements” means all applicable requirements under the Energy Consumer Protection Act, 2010, the Ontario Energy Board Act, 1998, regulations made under those Acts, a licence issued under section 57(d) of the Ontario Energy Board Act, 1998 and any code issued by the Board under section 70.1 of the Ontario Energy Board Act, 1998 that are in force on the Effective Ecpa Date;

      “Effective Certification Date” means the later of the Effective Ecpa Date and the date on which this Certificate is signed by the Retailer and filed with the Board;

      “Effective Ecpa Date” meansJanuary 1, 2011;

      “low volume consumer” has the meaning given to it in the Board’s Electricity Retailer Code of Conduct;

      “Retailer” means the licensed retailer identified in the opening paragraph of section II;

      “salesperson” has the meaning given to it in the Board’s Electricity Retailer Code of Conduct;

      “text-based” has the meaning given to it in the Energy Consumer Protection Act, 2010; and

      “verification representative” has the meaning given to it in the Board’s Electricity Retailer Code of Conduct.

    2. Unless otherwise defined in this Certificate, words and phrases shall have the meanings given to them in the Ontario Energy Board Act, 1998, the Energy Consumer Protection Act, 2010 or the regulations made under those Acts.
    3. In this Certificate, “N/A” in relation to a given statement means that the Retailer will not, as of the Effective Certification Date and for a period of not less than 1 month thereafter, carry on the activity to which the statement relates.
    4. All statements in this Certificate pertain to retailing to low volume consumers.

Part II: Certification

I, <identify (i) the certifying officer; (ii) his/her position with the Retailer; and (iii) the name of the Retailer>, having made all necessary enquiries, certify on behalf of the Retailer that:

Confirmation of Retailing Activities

The channels that the Retailer intends to use for the purpose of retailing electricity as of the Effective Certification Date are the following:

Yes

No

(A) Door-to-Door

    

(B) Exhibitions

    

(C) Trade shows

    

(D) Direct Mail

    

(E) Retailer’s place of business

    

(F) Internet

    

(G) Telephone Renewals

    

(H) Other (please specify below)

    

Certificate of Compliance

 

Yes

N/A
  1. Salespersons
    

(A) All salespersons acting on behalf of the Retailer have undergone training and testing in accordance with all applicable legal and regulatory requirements

    

(B) Each salesperson acting on behalf of the Retailer has been provided with business cards that meet all applicable legal and regulatory requirements

    

(C) Each salesperson acting on behalf of the Retailer has been provided with an identification badge that meets all applicable legal and regulatory requirements

    

(D)The Retailer’s practices for hiring or contracting for salespersons are such that on and after the Effective Certification Date, those persons can be expected to conduct their activities in compliance with all applicable legal and regulatory requirements and with integrity and honesty.

    

(E) Adequate processes and controls, designed to ensure that the conduct of salespersons on and after the Effective Certification Date is in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Sales using a text-based contract
    

(A) All contract offers, contracts and promotional material pertaining to the sale of electricity to consumers have been prepared or revised as required to comply with all applicable legal and regulatory requirements and only offers, contracts and promotional material that so comply will be used on and after the Effective Certification Date

    

(B) The required disclosure statement and price comparison will be used on and after the Effective Certification Date in accordance with all applicable legal and regulatory requirements

    

(C) Adequate processes and controls, designed to ensure that the text-based contracting process on and after the Effective Certification Date is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Sales using the Internet
    

(A) The Retailer’s internet website and internet contracting process have been prepared or revised to comply with all applicable legal and regulatory requirements

    

(B) All contract offers, contracts and promotional material pertaining to the sale of electricity to consumers have been prepared or revised as required to comply with all applicable legal and regulatory requirements and only offers, contracts and promotional material that so comply will be used on and after the Effective Certification Date

    

(C) The required disclosure statement and price comparison will be used on and after the Effective Certification Date in accordance with all applicable legal and regulatory requirements

    

(D) Adequate processes and controls, designed to ensure that the internet contracting process on and after the Effective Certification Date is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Verification
    

(A) No verification representative acting on behalf of the Retailer will be remunerated on and after the Effective Certification Date in a manner contrary to any applicable legal and regulatory requirements

    

(B) All verification representatives acting on behalf of the Retailer have undergone training and testing in accordance with all applicable legal and regulatory requirements

    

(C) All verification representatives acting on behalf of the Retailer have been instructed to do so using the verification call script approved by the Board

    

(D) Adequate processes and controls, designed to ensure that each verification call made or received by the Retailer on and after the Effective Certification Date (including a call from a consumer for the purpose of giving notice not to verify) is recorded and that a copy of the call recording can be retrieved and provided to the consumer upon request in accordance with all applicable legal and regulatory requirements, are in place

    

(E) Adequate processes and controls, designed to ensure that the verification of electricity contracts with consumers on and after the Effective Certification Date is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Contract Renewals and Extensions
   

(A) All contract renewal/extension offers, contract renewal/extension forms and promotional material pertaining to the renewal/extension of electricity contracts with consumers have been prepared or revised in accordance with all applicable legal and regulatory requirements and only contract renewal/extension offers, renewal/extension forms and promotional material that so comply will be used

    

(B) The required disclosure statement and price comparison will be used on and after the Effective Certification Date in accordance with all applicable legal and regulatory requirements

    

(C) All salespersons conducting telephone renewals on behalf of the Retailer have undergone training and testing in accordance with all applicable legal and regulatory requirements

    

(D) All salespersons conducting renewal calls on behalf of the Retailer have been instructed to do so using the renewal call script approved by the Board

    

(E) Adequate processes and controls, designed to ensure that each renewal/extension call made or received by the Retailer on and after the Effective Certification Date (including a call from a consumer for the purpose of giving notice not to renew/extend) is recorded and that a copy of the call recording can be retrieved and provided to the consumer upon request in accordance with all applicable legal and regulatory requirements, are in place

    

(F) Adequate processes and controls, designed to ensure that the renewal/extension of electricity contracts with consumers on and after the Effective Certification Date is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Contract Amendments
    

(A) Adequate processes and controls, designed to ensure that the amendment of any electricity contract with a consumer on and after the Effective Certification Date is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Cancellations and Retractions
    

(A) Adequate processes and controls, designed to ensure that the cancellation of any contract with a consumer on and after the Effective Certification Date is processed in accordance with all applicable legal and regulatory requirements, including as to the payment of any refund to which the consumer may by law be entitled and to the switching of the consumer back to the consumer’s utility, are in place

    

(B) Adequate processes and controls, designed to ensure that the retraction of the renewal/extension of any electricity contract by a consumer on and after the Effective Certification Date is processed in accordance with all applicable legal and regulatory requirements, including as to the switching of the consumer back to the consumer’s utility, are in place

    

(C) Adequate processes and controls, designed to ensure that each cancellation call and each retraction call received by the Retailer on and after the Effective Certification Date is recorded and that a copy of the call recording can be retrieved and provided to the consumer upon request in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Complaint Handling
    

(A) Adequate processes and controls are in place to ensure that consumer complaints on and after the Effective Certification Date alleging non-compliance with any applicable legal or regulatory requirement can be received and are reviewed by the Retailer in a timely manner

    

(B) Adequate processes and controls are in place to ensure that remedial action is taken in a timely manner to address consumer complaints referred to in (A) above, with the consumer and/or with any person that is the subject of the complaint

    

Date: <insert date of filing>

[Signature]

[Title]

Notes:

  1. In accordance with section 6.3 of the Board’s Electricity Retailer Code of Conduct, this Certificate must be signed by the Retailer’s Chief Executive Officer, Chief Operating Officer, President or other person of equivalent position.
  2. It is an offence under section 126(1)(b) of the Ontario Energy Board Act, 1998 to knowingly furnish false or misleading information in any application, statement or return made under that Act or in any circumstances where information is required or authorized to be provided under that Act.

Appendix B

Form of Certificate of Compliance under Section 6.2 of the Code

Electricity Retailer

Certificate of Compliance

Under Section 6.2 of the Electricity Retailer Code of Conduct

Part I: Definitions and Interpretation

    1. In this Certificate:

      “applicable legal and regulatory requirements” means all applicable requirements under the Energy Consumer Protection Act, 2010, the Ontario Energy Board Act, 1998, regulations made under those Acts, a licence issued under section 57(d) of the Ontario Energy Board Act, 1998 and any code issued by the Board under section 70.1 of the Ontario Energy Board Act, 1998 that are in force on the Effective Date;

      “Effective Date” means the date this Certificate is signed by the Retailer and filed with the Board;

      “low volume consumer” has the meaning given to it in the Board’s Electricity Retailer Code of Conduct;

      “Retailer” means the licensed retailer identified in the opening paragraph of section II;

      “salesperson” has the meaning given to it in the Board’s Electricity Retailer Code of Conduct;

      “text-based” has the meaning given to it in the Energy Consumer Protection Act, 2010; and

      “verification representative” has the meaning given to it in the Board’s Electricity Retailer Code of Conduct.

    2. Unless otherwise defined in this Certificate, words and phrases shall have the meanings given to them in the Ontario Energy Board Act, 1998, the Energy Consumer Protection Act, 2010 or the regulations made under those Acts.
    3. All statements in this Certificate pertain to retailing to low volume consumers.

Part II: Certification

Whereas on <insert date> the Retailer filed with the Board a Certificate of Compliance under section 6.1 of the Electricity Retailer Code of Conduct in which the Retailer indicated “no” or “N/A” in relation to one or more statements.

And whereas the Retailer now intends to conduct the activities to which those statements relate.

I, <identify (i) the certifying officer; (ii) his/her position with the Retailer; and (iii) the name of the Retailer>, having made all necessary enquiries, certify on behalf of the Retailer that:

Note: Indicate “yes” for any statement for which “no” or “N/A” was indicated in the certificate filed under section 6.1 of the Electricity Retailer Code of Conduct and in relation to which the Retailer now intends to conduct the relevant activities.

Confirmation of Retailing Activities

The channels that the Retailer intends to use for the purpose of retailing electricity as of the Effective Date are the following:

Yes

No

(A) Door-to-Door

    

(B) Exhibitions

    

(C) Trade shows

    

(D) Direct Mail

    

(E) Retailer’s place of business

    

(F) Internet

    

(G) Telephone Renewals

    

(H) Other (please specify below)

    

Certificate of Compliance

 

Yes

N/A
  1. Salespersons
    

(A) All salespersons acting on behalf of the Retailer have undergone training and testing in accordance with all applicable legal and regulatory requirements

    

(B) Each salesperson acting on behalf of the Retailer has been provided with business cards that meet all applicable legal and regulatory requirements

    

(C) Each salesperson acting on behalf of the Retailer has been provided with an identification badge that meets all applicable legal and regulatory requirements

    

(D)The Retailer’s practices for hiring or contracting for salespersons are such that those persons can be expected to conduct their activities in compliance with all applicable legal and regulatory requirements and with integrity and honesty.

    

(E) Adequate processes and controls, designed to ensure that the conduct of salespersons is in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Sales using a text-based contract
    

(A) All contract offers, contracts and promotional material pertaining to the sale of electricity to consumers have been prepared or revised as required to comply with all applicable legal and regulatory requirements and only offers, contracts and promotional material that so comply will be used

    

(B) The required disclosure statement and price comparison will be used in accordance with all applicable legal and regulatory requirements

    

(C) Adequate processes and controls, designed to ensure that the text-based contracting process is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Sales using the Internet
    

(A) The Retailer’s internet website and internet contracting process have been prepared or revised to comply with all applicable legal and regulatory requirements

    

(B) All contract offers, contracts and promotional material pertaining to the sale of electricity to consumers have been prepared or revised as required to comply with all applicable legal and regulatory requirements and only offers, contracts and promotional material that so comply will be used

    

(C) The required disclosure statement and price comparison will be used in accordance with all applicable legal and regulatory requirements

    

(D) Adequate processes and controls, designed to ensure that the internet contracting process is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Verification
    

(A) No verification representative acting on behalf of the Retailer will be remunerated in a manner contrary to any applicable legal and regulatory requirements

    

(B) All verification representatives acting on behalf of the Retailer have undergone training and testing in accordance with all applicable legal and regulatory requirements

    

(C) All verification representatives acting on behalf of the Retailer have been instructed to do so using the verification call script approved by the Board

    

(D) Adequate processes and controls, designed to ensure that each verification call made or received by the Retailer (including a call from a consumer for the purpose of giving notice not to verify) is recorded and that a copy of the call recording can be retrieved and provided to the consumer upon request in accordance with all applicable legal and regulatory requirements, are in place

    

(E) Adequate processes and controls, designed to ensure that the verification of electricity contracts with consumers is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Contract Renewals and Extensions
   

(A) All contract renewal/extension offers, contract renewal/extension forms and promotional material pertaining to the renewal/extension of electricity contracts with consumers have been prepared or revised in accordance with all applicable legal and regulatory requirements and only contract renewal/extension offers, renewal/extension forms and promotional material that so comply will be used

    

(B) The required disclosure statement and price comparison will be used in accordance with all applicable legal and regulatory requirements

    

(C) All salespersons conducting telephone renewals on behalf of the Retailer have undergone training and testing in accordance with all applicable legal and regulatory requirements

    

(D) All salespersons conducting renewal calls on behalf of the Retailer have been instructed to do so using the renewal call script approved by the Board

    

(E) Adequate processes and controls, designed to ensure that each renewal/extension call made or received by the Retailer (including a call from a consumer for the purpose of giving notice not to renew/extend) is recorded and that a copy of the call recording can be retrieved and provided to the consumer upon request in accordance with all applicable legal and regulatory requirements, are in place

    

(F) Adequate processes and controls, designed to ensure that the renewal/extension of electricity contracts with consumers is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Contract Amendments
    

(A) Adequate processes and controls, designed to ensure that the amendment of any electricity contract with a consumer is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Cancellations and Retractions
    

(A) Adequate processes and controls, designed to ensure that the cancellation of any contract with a consumer is processed in accordance with all applicable legal and regulatory requirements, including as to the payment of any refund to which the consumer may by law be entitled and to the switching of the consumer back to the consumer’s utility, are in place

    

(B) Adequate processes and controls, designed to ensure that the retraction of the renewal/extension of any electricity contract by a consumer is processed in accordance with all applicable legal and regulatory requirements, including as to the switching of the consumer back to the consumer’s utility, are in place

    

(C) Adequate processes and controls, designed to ensure that each cancellation call and each retraction call received by the Retailer is recorded and that a copy of the call recording can be retrieved and provided to the consumer upon request in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Complaint Handling
    

(A) Adequate processes and controls are in place to ensure that consumer complaints alleging non-compliance with any applicable legal or regulatory requirement can be received and are reviewed by the Retailer in a timely manner

    

(B) Adequate processes and controls are in place to ensure that remedial action is taken in a timely manner to address consumer complaints referred to in (A) above, with the consumer and/or with any person that is the subject of the complaint

    

Date: <insert date of filing>

[Signature]

[Title]

Notes:

  1. In accordance with section 6.3 of the Board’s Electricity Retailer Code of Conduct, this Certificate must be signed by the Retailer’s Chief Executive Officer, Chief Operating Officer, President or other person of equivalent position.
  2. It is an offence under section 126(1)(b) of the Ontario Energy Board Act, 1998 to knowingly furnish false or misleading information in any application, statement or return made under that Act or in any circumstances where information is required or authorized to be provided under that Act.

(143-G638)

Ontario Energy Board

Code of Conduct for Gas Marketers

Restated

November 17, 2010

Table Of Contents

Part A

1 General Provisions

Part B

1 Fair Marketing Practices

2 Business Cards And Identification Badges

3 Contracts And Transfer Requests

4 Disclosure Statements, Price Comparisons, Verification And Renewals Or Extensions

5 Training 6 Certification

7 Consumer Complaints And Compliance Monitoring

8 Services To Be Maintained By A Gas Marketer

9 Confidentiality Of Consumer Information

10 Transfer And Assignment Of Contracts

Part C

1 Transitional Provisions

Part A

  1. General Provisions

    1. The Purpose of this Code

      The purpose of this Code of Conduct for Gas Marketers (the "Code") is to set out the minimum standards that a licensed gas marketer must meet when marketing gas to consumers.

    2. Definitions

      In this Code:

      “account holder” has the meaning given to it in the Ecpa;

      “account holder’s agent” has the meaning given to it in the Ecpa Regulation;

      “Act” means the Ontario Energy Board Act, 1998, S.O. 1998, c. 15, Schedule B;

      “Board” means the Ontario Energy Board;

      “consumer” means a person who annually uses less than 50,000 cubic metres of gas or such other amount as may be prescribed for the purposes of section 2 of the Ecpa;

      “consumer information” means information relating to a specific consumer obtained by a gas marketer, its salesperson or its verification representative, and includes information obtained without the consent of the consumer;

      “contract” has the meaning given to it in section 2 of the Ecpa;

      "contract price" has the meaning given to it in section 2 of the Ecpa Regulation;

      “customer” means a consumer with whom a gas marketer has a contract for the supply of gas;

      “disclosure statement” has the meaning given to it in the Ecpa Regulation;

      “Ecpa” means the Energy Consumer Protection Act, 2010, S.O. 2010, c. 8;

      “Ecpa Regulation” means Ontario Regulation 389/10 made under the Ecpa;

      “Effective Ecpa Date” means January 1, 2011;

      “marketing” includes door-to-door selling, internet selling, direct mail selling, and any other means by which a gas marketer or a salesperson or verification representative of a gas marketer interacts directly with a consumer;

      “regulation” means a regulation made under the Act or the Ecpa;

      “salesperson” has the meaning given to it in section 2 of the Ecpa, and for greater certainty includes any person that offers or negotiates the renewal or extension of a contract on behalf of a gas marketer but excludes a verification representative when acting solely in that capacity;

      “text-based” has the meaning given to it in section 2 of the Ecpa; and

      “verification representative” means a person that conducts the verification of a contract on behalf of a gas marketer.

    3. Application

      This Code applies to all gas marketers licensed under section 48 of the Act.

    4. Interpretation

      Unless otherwise defined in this Code, words and phrases shall have the meanings ascribed to them in the Act, the Ecpa or the regulations, as the case may be. Where a word or phrase is defined in this Code, the Act, or the Ecpa, other parts of speech and grammatical forms of the word or phrase have a corresponding meaning. Headings are for convenience only and shall not affect the interpretation of this Code. Words importing the singular include the plural and vice versa. Words importing a gender include any gender. Words importing a person include: (i) an individual; (ii) a company, sole proprietorship, partnership, trust, joint venture, association, corporation or other private or public body corporate; and (iii) any government, government agency or body, regulatory agency or body or other body politic or collegiate. A reference to a person includes that person’s successors and permitted assigns. A reference to a body, whether statutory or not, that ceases to exist or whose functions are transferred to another body is a reference to the body that replaces it or that substantially succeeds to its powers or functions. A reference to a document (including a statutory instrument) or a provision of a document includes any amendment or supplement to, or any replacement of, that document or that provision. The expression "including" means including without limitation.

    5. Contracts only with account holder

      A gas marketer shall not enter into, verify, renew or extend a contract with any person for the supply of gas to premises other than:

      1. the account holder for the premises; or
      2. an account holder’s agent for the premises,

      and references in Parts A and B of this Code to “consumer” shall be interpreted accordingly.

    6. Obligation to comply with the law

      1. A gas marketer shall comply with all applicable provisions of the Act, the Ecpa and the regulations. Nothing in this Code affects the obligation of a gas marketer, its salespersons or its verification representatives to comply with all applicable provincial and federal law.
      2. The requirements set out in this Code apply in addition to any other requirements imposed by law, whether dealing with the same subject-matter or not.
    7. Obligation to ensure persons comply
      1. A gas marketer shall ensure that its salespersons and verification representatives adhere to the same standards required of the gas marketer as set out in this Code.
      2. Any acts or omissions of a salesperson or a verification representative acting on behalf of a gas marketer shall be deemed to be the acts or omissions of the gas marketer.
    8. Determinations by the Board and Exemptions
      1. Any matter under this Code requiring a determination of the Board may be determined by the Board without a hearing or through an oral, written or electronic hearing, at the Board’s discretion.
      2. The Board may grant an exemption to any provision of this Code. An exemption may be made in whole or in part, and may be subject to conditions or restrictions.

    9. Breach of this Code

      A breach of this Code may occur in the course of marketing even if no contract is entered into, amended, renewed or extended.

    10. Coming into Force
      1. This Code shall come into force on the Effective Ecpa Date.
      2. This Code replaces the Code of Conduct for Gas Marketers dated December 20, 2004 as of the Effective Ecpa Date, and the Code of Conduct for Gas Marketers dated December 20, 2004 is revoked as of the Effective Ecpa Date.
      3. Except where expressly stated otherwise, any amendment to this Code shall come into force on the date that the Board publishes the amendment by placing it on the Board’s website after it has been made by the Board.

Part B

  1. Fair Marketing Practices
    1. A gas marketer or salesperson of a gas marketer, when marketing to a consumer, shall:
      1. immediately and truthfully give the name of the salesperson and the gas marketer to the consumer, and state that the gas marketer is not the consumer’s gas distributor and is not associated with the Ontario Energy Board or the Government of Ontario;
      2. if marketing to a consumer in person at a place other than the gas marketer’s place of business, provide the consumer with a business card that meets the requirements of this Code;
      3. if marketing to a consumer in person at a place other than the gas marketer’s place of business, display an identification badge that meets the requirements of this Code;
      4. state the price to be paid under the contract for the supply of gas, and state the term of the contract;
      5. not exert undue pressure on a consumer;
      6. allow a consumer sufficient opportunity to read all documents provided;
      7. not make any offer or provide any promotional material to a consumer that is inconsistent with the contract being offered to or entered into with the consumer; and
      8. not make any representation or statement or give any answer or take any measure that is false or is likely to mislead a consumer.

  2. Business Cards And Identification Badges

    Business cards

    1. A gas marketer shall ensure that every salesperson that is acting on its behalf and that is marketing to a consumer in person at a place other than the gas marketer’s place of business provides the consumer with a business card that meets the requirements set out in section 2.2 before making any representation to the consumer about the gas marketer’s products, services or business and before requesting any information about the consumer, including asking that the consumer locate any utility bills.
    2. The business card referred to in section 2.1 shall be clear and legible and include the following information:
      1. the licence number issued to the gas marketer under the Act;
      2. the name and address of the gas marketer;
      3. the name of the salesperson acting on behalf of the gas marketer;
      4. the toll-free telephone number of the gas marketer; and
      5. the website address of the gas marketer.

      Identification badges

    3. A gas marketer shall ensure that every salesperson that is acting on its behalf and that is marketing to a consumer in person at a place other than the gas marketer’s place of business at all times wears, on the front of the salesperson’s outer clothing, an identification badge that meets the requirements set out in section 2.4.
    4. The identification badge referred to in section 2.3 shall be clear and legible and:
      1. clearly identify that the salesperson is acting on behalf of the gas marketer, is not a representative of the consumer’s gas distributor and is not associated with the Ontario Energy Board or the Government of Ontario;
      2. include a photograph of the salesperson’s face that is not more than 2 years old at any time;
      3. identify the gas marketer;
      4. identify the name of the salesperson acting on behalf of the gas marketer;
      5. identify the title or position of the salesperson;
      6. include an identification number for the salesperson that has been issued by the gas marketer for that purpose; and
      7. include an expiry date that is not more than 2 years after the date on which the identification badge was issued to the salesperson.
    5. The salesperson’s photograph and all of the information required by section 2.4 to appear on an identification badge must be shown on the same side of the identification badge, and must at all times be facing the consumer.

  3. Contracts And Transfer Requests

    Contracts

    1. A contract between a gas marketer and a consumer shall clearly state:
      1. the time period for which the contract is in effect;
      2. the type and frequency of bills the consumer will receive; and
      3. any terms and conditions for renewal, extension or amendment.

    2. A gas marketer shall not enter into any contract with a consumer that has a term of more than five years.

      Transfer requests and supply (where verification is required)

    3. A gas marketer shall not submit a request to a gas distributor for a change of gas supply for a consumer to that gas marketer or supply gas to a consumer under a contract to which verification applies unless:
      1. the gas marketer has given a text-based copy of the contract to the consumer;
      2. the gas marketer has given the applicable Board-approved disclosure statement to the consumer;
      3. the gas marketer has given to the consumer the applicable price comparison that complies with this Code;
      4. the consumer has acknowledged receipt of the text-based contract, the disclosure statement and the price comparison; and
      5. the contract has been validly verified.

      Transfer requests and supply (where verification is not required)

    4. A gas marketer shall not submit a request to a gas distributor for a change of gas supply for a consumer to that gas marketer or supply gas to a consumer under a contract to which verification does not apply unless:
      1. the gas marketer has given a text-based copy of the contract to the consumer;
      2. the gas marketer has given the applicable Board-approved disclosure statement to the consumer;
      3. the gas marketer has given to the consumer the applicable price comparison that complies with this Code
      4. the consumer has acknowledged receipt of the text-based contract, the disclosure statement and the price comparison; and
      5. the consumer has not given notice of cancellation of the contract under section 19(1) of the Ecpa and the time for doing so has expired.

      Transfer requests where contract is cancelled

    5. Where a gas marketer receives notice of cancellation of a contract from a consumer, the gas marketer shall submit a request to the applicable gas distributor for a change of gas supply for that consumer to the gas distributor within 10 days of receipt of the notice of cancellation.

      Transfer requests where consumer enters into contract with another gas marketer

    6. A gas marketer that is notified of a pending transfer request by a gas distributor under section 4.3.6.5 of the Gas Distribution Access Rule shall, within 5 business days of the date of receipt of that notification, notify the consumer to whom the transfer request relates of the pending transfer request and of the consequences to the consumer if processing of the transfer request is completed. The notification to the consumer shall, at a minimum, identify any cancellation fee or other financial amounts that may be payable to the gas marketer if the processing of the transfer request is completed. The notification to the consumer may be:
      1. text-based; or
      2. by telephone, provided that the gas marketer makes a voice recording of the telephone call and the recording of the call has associated with it a verifiable date and time stamp.

      Subject to section 28 of the Ecpa, where a gas marketer makes a recording of a telephone call under this section, the gas marketer shall provide a copy of the recording to the consumer within 10 days after the consumer requests it.

    7. Section 3.6 only applies where the consumer’s contract with the gas marketer will expire after the proposed transfer date.

  4. Disclosure Statements, Price Comparisons, Verification And Renewals Or Extensions

    Disclosure statements

    1. A gas marketer shall not offer a contract to a consumer unless the contract is accompanied by a disclosure statement in the applicable form approved by the Board.
    2. A gas marketer shall not renew or extend a contract with a consumer unless the gas marketer has given the consumer a disclosure statement in the applicable form approved by the Board.
    3. If a consumer asks whether a Board-approved disclosure statement is available in a language other than English or requests one, the gas marketer shall inform the consumer that the Board-approved disclosure statement is available from the Board in the languages listed on the disclosure statement.
    4. If a gas marketer wishes to provide a consumer with a Board-approved disclosure statement in a language other than English:
      1. if the disclosure statement is available from the Board in that language, the gas marketer may only provide the consumer with the disclosure statement that is available from the Board in that language; or
      2. if the disclosure statement is not available from the Board in that language, the gas marketer may provide the consumer with a translation of the Board-approved disclosure statement provided that the translation is true, accurate and complete.

    5. A gas marketer shall not alter or redact a Board-approved disclosure statement except where expressly contemplated by the disclosure statement and then only in respect of the information specifically called for by the disclosure statement. Where a gas marketer that prepares a translation of a Board-approved disclosure statement as permitted by section 4.4(b), the gas marketer shall not include any information in the translated disclosure statement other than the information set out in or specifically called for by the Board-approved disclosure statement.

      Price comparisons

    6. A gas marketer shall ensure that a disclosure statement provided to a consumer is accompanied by a price comparison. For that purpose, the gas marketer shall:
      1. use the applicable price comparison template approved by the Board, in the form and with the content that is made available by the Board at the relevant time and without alteration or redaction other than to include details of the gas marketer’s contract price offer and such other information as is required by the instructions contained in the template; and
      2. complete the Board-approved price comparison template by including details of the gas marketer’s contract price offer and such other information as is required by the instructions contained in the template, and shall do so in accordance with the instructions contained in the template.
    7. A gas marketer shall ensure that the information regarding the contract price being offered to a consumer that is included by the gas marketer in the price comparison is an accurate reflection of the contract price over the term of the contract and is not presented in a manner that is misleading in any way.
    8. A gas marketer shall not include in the price comparison any statements of a promotional nature about the products, services or business of the gas marketer.

    9. If a gas marketer wishes to provide a consumer with a price comparison in a language other than English, the gas marketer may provide the consumer with a translation of the price comparison provided that the translation includes a true, accurate and complete translation of the content that is made available by the Board referred to in section 4.6(a), and the translated price comparison otherwise complies with sections 4.6 to 4.8.

      Contract verification

    10. A gas marketer shall ensure that the verification of a contract with a consumer complies with section 4.11.
    11. The verification of a contract with a consumer shall be effected within the period and in the manner prescribed by the Ecpa Regulation, and shall comply with the following requirements:
      1. the verification representative shall use the applicable script approved for that purpose by the Board;
      2. the verification representative shall not deviate from the applicable Board-approved script except to comply with paragraph (e), to provide a factual answer to a question from the consumer or to provide a factual clarification where the consumer has indicated that he or she does not understand a statement made by the verification representative;
      3. except where expressly permitted by the terms of the applicable Board-approved script, where the script calls for a “yes” or “no” answer from the consumer, the verification representative shall terminate the verification call if the consumer does not provide a clear affirmative response;
      4. the verification representative shall not at any time during the verification call make any statements of a promotional nature about the products, services or business of the gas marketer;
      5. the verification representative shall terminate the verification call where the Ecpa Regulation or the applicable Board-approved script so requires, and shall do so in accordance with the requirements of the Ecpa Regulation or the applicable Board-approved script, as applicable; and
      6. the recording of the verification call has associated with it a verifiable date and time stamp.

    12. Where a consumer notifies a gas marketer that the consumer does not wish to verify a contract, whether as part of a verification call or by separate notice, the gas marketer shall not thereafter contact the consumer for the purposes of obtaining verification of that contract.

      Contract renewal or extension

    13. A gas marketer shall ensure that the renewal or extension of a contract with a consumer complies with section 4.14.
    14. The renewal or extension of a contract with a consumer shall be effected within the period and in the manner prescribed by the Ecpa Regulation and shall, where effected by telephone, comply with the following requirements:
      1. the salesperson shall ensure that the call includes all of the statements and questions set out in the applicable script approved for that purpose by the Board;
      2. the salesperson shall not make any representation that is inconsistent with or contrary to any of the statements or questions set out in the applicable Board-approved script;
      3. (c) except where expressly permitted by the terms of the applicable Board-approved script, where the script calls for a “yes” or “no” answer from the consumer, the salesperson shall terminate the renewal or extension call if the consumer does not provide a clear affirmative response; (d) the salesperson shall terminate the renewal or extension call where the applicable Board-approved script so requires, and shall do so in accordance with the requirements of the applicable Board-approved script; and
      4. the recording of the renewal or extension call has associated with it a verifiable date and time stamp.
    15. Where, following receipt of the material referred to in section 15 of the Ecpa Regulation, a consumer notifies a gas marketer that the consumer does not wish to renew or extend a contract, whether as part of a renewal or extension call or by separate notice, the gas marketer shall not thereafter contact the consumer for the purposes of obtaining the renewal or extension of that contract.
    16. If, within the last year of a contract but prior to receipt of the material referred to in section 15 of the Ecpa Regulation, a customer notifies a gas marketer that the customer does not wish to renew or extend the contract, the gas marketer shall not renew or extend the contract unless the gas marketer reminds the customer of the notice of non-renewal or non-extension as part of the contract renewal or extension process referred to in section 15 of the Ecpa Regulation and obtains positive acceptance of the renewed or extended contract from the customer.
  5. Training
    1. A gas marketer shall ensure that no salesperson or verification representative that acts on its behalf markets to a consumer or negotiates, enters into, verifies, renews or extends a contract with a consumer unless the salesperson or verification representative has successfully completed training as set out in this Code.
    2. A gas marketer shall ensure that the training referred to in section 5.1 includes the following for a salesperson other than a person involved solely in the renewal or extension of contracts:
      1. training in relation to all of the legal and regulatory requirements applicable to the sales process, contract verification, consumer cancellation rights and the renewal or extension process; and
      2. adequate and accurate material covering the following areas:
        1. gas market structure;
        2. how to complete a contract application;
        3. behaviour that constitutes an unfair practice;
        4. use of business cards;
        5. use of identification badges;
        6. disclosure statements;
        7. price comparisons;
        8. verification;
        9. consumer cancellation rights;
        10. renewals and extensions;
        11. how gas pricing works, including the pricing of gas supplied by gas distributors;
        12. persons with whom a gas marketer may enter into, verify, renew or extend a contract; and
        13. all relevant Board regulatory requirements not already covered above, including those set out in this Code.
    3. A gas marketer shall ensure that the training referred to in section 5.1 includes the following for a verification representative:
      1. training in relation to all of the legal and regulatory requirements applicable to the verification process, including the use of the Board-approved script referred to in section 4.11; and
      2. adequate and accurate material covering the following areas:
        1. gas market structure;
        2. behaviour that constitutes an unfair practice;
        3. disclosure statements;
        4. price comparisons;
        5. verification;
        6. consumer cancellation rights;
        7. how gas pricing works, including the pricing of gas supplied by gas distributors;
        8. persons with whom a gas marketer may enter into and verify a contract; and
        9. all other relevant Board regulatory requirements not already covered above, including those set out in this Code.
    4. A gas marketer shall ensure that the training referred to in section 5.1 includes the following for a salesperson involved solely in the renewal or extension of contracts:
      1. training in relation to all of the legal and regulatory requirements applicable to the renewal or extension process, including the use of the Board-approved script referred to in section 4.14; and
      2. adequate and accurate material covering the following areas:
        1. gas market structure;
        2. behaviour that constitutes an unfair practice;
        3. use of business cards, unless renewals and extensions are conducted solely by telephone;
        4. use of identification badges, unless renewals and extensions are conducted solely by telephone;
        5. disclosure statements;
        6. price comparisons;
        7. consumer cancellation rights;
        8. renewals and extensions;
        9. how gas pricing works, including the pricing of gas supplied by gas distributors;
        10. persons with whom a gas marketer may renew or extend a contract; and
        11. all relevant Board regulatory requirements not already covered above, including those set out in this Code.
    5. A gas marketer shall ensure that the training referred to in section 5.1 is conducted or, in the case of internet-based training (or “e-training”), developed only by an employee of the gas marketer or by a person under contract, provided that such person is not also under contract to the gas marketer for the purpose of providing salespersons or verification representatives or of otherwise carrying out marketing or verification activities. A gas marketer shall also ensure that training is conducted or, in the case of internet-based training (or “e-training”), developed only by persons with detailed knowledge of all of the elements listed in section 5.2, 5.3 or 5.4, as applicable, of this Code.
    6. For the purposes of section 5.1:
      1. a gas marketer shall determine the successful completion of training by means of a training test that is designed to assess the state of the salesperson’s or verification representative’s knowledge of the elements listed in section 5.2, 5.3 or 5.4, as applicable;
      2. the training test questions may be fixed or taken randomly from a test question repository;
      3. in order to be considered to have successfully complete training, the salesperson or verification representative must achieve a minimum 80% pass mark on the training test;
      4. if a salesperson or verification representative fails a training test, the salesperson or verification representative may be permitted to re-take the training test once, provided that before re-taking the training test the salesperson or verification representative must also re-take the full training described in section 5.2, 5.3 or 5.4, as applicable; and
      5. the gas marketer shall ensure that the training test is not conducted in a manner that would permit the persons taking the training test to share questions and answers with one another while taking the training test.
    7. In sections 5.1 to 5.6, a reference to a salesperson or a verification representative includes a reference to a prospective salesperson or a prospective verification representative.
    8. A gas marketer shall ensure that each salesperson and verification representative that acts on its behalf re-takes the training referred to in section 5.2, 5.3 or 5.4, as applicable, and re-takes and passes a training test in accordance with section 5.6 once every 12 months as a condition of continuing to act on behalf of the gas marketer.
    9. A gas marketer shall ensure that any salesperson or verification representative that has not acted in that capacity on behalf of the gas marketer for a continuous period of 60 days or more re-takes the training referred to in section 5.2, 5.3 or 5.4, as applicable, and re-takes and passes a training test in accordance with section 5.6 prior to resuming activities as a salesperson or verification representative on behalf of the gas marketer.
    10. A gas marketer shall maintain, for each salesperson and verification representative that acts on its behalf, compete records of the following:
      1. the training material used (updated for each time the person undergoes training);
      2. the name and title or position of the person(s) who conducted the training (updated for each time the person undergoes training);
      3. proof of identity of the person;
      4. the date(s) any training of the person was conducted;
      5. the date(s) any testing of the person was conducted;
      6. the training test questions, answers and score (for each time the person undergoes testing)
      7. a signed statement from the person that he or she will comply with all applicable legal and regulatory requirements in relation to the activities the person will conduct on behalf of the gas marketer; and
      8. a copy of all business cards and identification badges issued to the person.

      The records referred to above shall be retained for a period of not less than two years from the date on which the salesperson or verification representative ceases to act on behalf of the gas marketer, and shall be provided to the Board on request.

  6. Certification
    1. A gas marketer shall not enter into, renew, extend or amend a contract with a consumer on and after the Effective Ecpa Date unless the gas marketer has filed with the Board a certificate of compliance in the form set out in Appendix A and received from the Board the written acknowledgement referred to in section 3 of Ontario Regulation 90/99.
    2. Where a gas marketer indicates “N/A” on the certificate of compliance referred to in section 6.1 in relation to a given statement, the gas marketer shall not conduct the activity to which that statement relates unless the gas marketer has filed with the Board a further certificate of compliance in respect of that activity in the form set out in Appendix B and has received from the Board written acknowledgement of that certification.
    3. A certificate of compliance referred to in section 6.1 or section 6.2 shall be signed by the gas marketer’s Chief Executive Officer, Chief Operating Officer, President or person of equivalent position.
    4. Commencing in 2012, a gas marketer shall provide in the form and manner required by the Board, annually by April 30, a self-certification statement on compliance with the Act, the Ecpa, the regulations and this Code.

  7. Consumer Complaints And Compliance Monitoring

    Consumer complaints

    1. A gas marketer shall provide to its customers and prospective customers in all written offers, contracts, contract amendment forms and contract renewal or extension forms, the gas marketer’s toll-free telephone number and the telephone number of the Board’s Consumer Relations Centre.
    2. If any consumer makes a complaint to a gas marketer regarding marketing or verification by or on behalf of the gas marketer, the conduct of the gas marketer’s salespersons or verification representatives, the contract the consumer has with the gas marketer, or any other matter related to the gas marketer, the gas marketer shall expeditiously investigate the complaint and take all appropriate and necessary steps to resolve the complaint. If the complaint is not resolved to the satisfaction of the consumer, the gas marketer shall provide to the consumer the telephone number of the Board’s Consumer Relations Centre.

    3. In cases where a consumer complaint has been referred to the gas marketer from the Board and resolution of that complaint is reached, the gas marketer shall implement the resolution immediately and shall confirm this, in writing, with the Board.

      Compliance monitoring

    4. A gas marketer shall maintain a compliance monitoring and quality assurance program that enables the gas marketer to monitor compliance with the Act, the Ecpa, the regulations and all applicable Board regulatory requirements and to identify any need for remedial action.
    5. The program referred to in section 7.4 shall:
      1. include regular quality assurance assessments of the performance of all salespersons and verification representatives acting on behalf of the gas marketer in relation to compliance with the Act, the Ecpa, the regulations and all applicable Board regulatory requirements;
      2. make provision for appropriate support to salespersons and verification representatives acting on behalf of the gas marketer; and
      3. facilitate the identification of any need for specific training and/or coaching that a salesperson or verification representative may require.
    6. Where a gas marketer receives a bona fide complaint that alleges that a salesperson or verification representative has failed to comply with a material requirement of the Act, the Ecpa, the regulations or an applicable Board regulatory requirement, the gas marketer shall ensure that the salesperson or verification representative successfully undergoes remedial training on the subject-matter of the complaint (i.e., re-training on the applicable legal or regulatory requirement that the person is alleged to have violated) as a condition of continuing to act on behalf of the gas marketer.
  8. Services To Be Maintained By A Gas Marketer
    1. A gas marketer shall have a current mailing address in Ontario and a current telephone number which may be reached by the general public without charge, and shall provide them to every customer.
  9. Confidentiality Of Consumer Information
    1. A gas marketer shall not disclose consumer information as defined in this Code to any person other than the consumer or the Board without the consent of the consumer in writing, except when the information has been sufficiently aggregated such that an individual consumer’s information cannot be identified, or where consumer information is required to be disclosed:
      1. for billing or market operation purposes;
      2. for law enforcement purposes;
      3. to comply with a statute or an order of a court or tribunal;
      4. when past due accounts of the consumer have been passed to a debt collection agency; or
      5. for the purpose of complying with the Market Rules.
    2. A gas marketer shall inform consumers regarding the conditions described in section 9.1 under which consumer information may be released to a third party without the consumer’s consent.
    3. A gas marketer shall not use consumer information obtained for one purpose from a consumer for any other purpose without the consent of the consumer in writing.
  10. Transfer And Assignment Of Contracts
    1. A gas marketer shall not sell, transfer or assign the administration of a contract with a customer to another person who is not a licensed gas marketer.
    2. A gas marketer must notify the Board of any sale, transfer or assignment of contracts within 10 days of the sale, transfer or assignment.
    3. Within 60 days of any sale, transfer or assignment or a contract to another gas marketer, the new gas marketer must notify the affected customers of the new gas marketer’s address for service and toll-free telephone number.

Part C

  1. Transitional Provisions

    Application

    1. This Part only applies to a contract that was signed by the consumer on or after November 22, 2010 and before the Effective Ecpa Date.

    2. Except as otherwise provided in sections 1.4 and 1.5 of this Part, Parts A and B of this Code apply to a contract referred to in section 1.1.

      Definitions

    3. In this Part, “notice of reaffirmation” means the written notice to the gas marketer that indicates an intention of the consumer to reaffirm the contract, as set out in section 30 of the Ecpa Regulation.

      Transfer requests

    4. A gas marketer shall not:
      1. submit a request to a gas distributor for a change of gas supply for a consumer to that gas marketer unless the gas marketer has the permission of the consumer in writing to do so; or
      2. supply gas to a consumer unless the gas marketer has the permission of the consumer in writing to do so, and has received the notice of reaffirmation from the consumer, where reaffirmation is required.
    5. If a gas marketer discovers that a transfer request that it has submitted to a gas distributor for a consumer is supported by a contract that does not comply with the Act, the regulations made under the Act, the gas marketer’s licence or the Code of Conduct for Gas Marketers as it read immediately prior to the Effective Ecpa Date, or does not contain the signature of the consumer, the gas marketer shall contact the affected consumer, clearly explain the non-compliance, and offer that consumer a contract that complies with the Act, the Ecpa, the regulations, the gas marketer’s licence and Parts A and B of this Code. If the consumer does not enter into and validly verify the compliant contract, the gas marketer shall immediately reverse the transfer request.

Appendix A

Form of Certificate of Compliance under Section 6.1 of the Code

Gas Marketer

Certificate of Compliance

Under Section 6.1 of the Code of Conduct for Gas Marketers

Part I: Definitions and Interpretation

    1. In this Certificate:

      “applicable legal and regulatory requirements” means all applicable requirements under the Energy Consumer Protection Act, 2010, the Ontario Energy Board Act, 1998, regulations made under those Acts, a licence issued under section 48 of the Ontario Energy Board Act, 1998 and any rule made by the Board under section 44 of the Ontario Energy Board Act, 1998 that are in force on the Effective Ecpa Date;

      “Effective Certification Date” means the later of the Effective Ecpa Date and the date on which this Certificate is signed by the Gas Marketer and filed with the Board;

      “Effective Ecpa Date”January 1, 2011;

      “Gas Marketer” means the licensed gas marketer identified in the opening paragraph of section II;

      “salesperson” has the meaning given to it in the Board’s Code of Conduct for Gas Marketers;

      “text-based” has the meaning given to it in the Energy Consumer Protection Act, 2010; and

      “verification representative” has the meaning given to it in the Board’s Code of Conduct for Gas Marketers.

    2. Unless otherwise defined in this Certificate, words and phrases shall have the meanings given to them in the Ontario Energy Board Act, 1998, the Energy Consumer Protection Act, 2010 or the regulations made under those Acts.
    3. In this Certificate, “N/A” in relation to a given statement means that the Gas Marketer will not, as of the Effective Certification Date and for a period of not less than 1 month thereafter, carry on the activity to which the statement relates.

Part II: Certification

I, <identify (i) the certifying officer; (ii) his/her position with the Gas Marketer; and (iii) the name of the Gas Marketer>, having made all necessary enquiries, certify on behalf of the Gas Marketer that:

Confirmation of Marketing Activities

The channels that the Gas Marketer intends to use for the purpose of marketing gas as of the Effective Certification Date are the following:

Yes

No

(A) Door-to-Door

    

(B) Exhibitions

    

(C) Trade shows

    

(D) Direct Mail

    

(E) Gas Marketer’s place of business

    

(F) Internet

    

(G) Telephone Renewals

    

(H) Other (please specify below)

    

Certificate of Compliance

 

Yes

N/A
  1. Salespersons
    

(A) All salespersons acting on behalf of the Gas Marketer have undergone training and testing in accordance with all applicable legal and regulatory requirements

    

(B) Each salesperson acting on behalf of the Gas Marketer has been provided with business cards that meet all applicable legal and regulatory requirements

    

(C) Each salesperson acting on behalf of the Gas Marketer has been provided with an identification badge that meets all applicable legal and regulatory requirements

    

(D)The Gas Marketer’s practices for hiring or contracting for salespersons are such that on and after the Effective Certification Date, those persons can be expected to conduct their activities in compliance with all applicable legal and regulatory requirements and with integrity and honesty.

    

(E) Adequate processes and controls, designed to ensure that the conduct of salespersons on and after the Effective Certification Date is in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Sales using a text-based contract
    

(A) All contract offers, contracts and promotional material pertaining to the sale of gas to consumers have been prepared or revised as required to comply with all applicable legal and regulatory requirements and only offers, contracts and promotional material that so comply will be used on and after the Effective Certification Date

    

(B) The required disclosure statement and price comparison will be used on and after the Effective Certification Date in accordance with all applicable legal and regulatory requirements

    

(C) Adequate processes and controls, designed to ensure that the text-based contracting process on and after the Effective Certification Date is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Sales using the Internet
    

(A) The Gas Marketer’s internet website and internet contracting process have been prepared or revised to comply with all applicable legal and regulatory requirements

    

(B) All contract offers, contracts and promotional material pertaining to the sale of gas to consumers have been prepared or revised as required to comply with all applicable legal and regulatory requirements and only offers, contracts and promotional material that so comply will be used on and after the Effective Certification Date

    

(C) The required disclosure statement will be used on and after the Effective Certification Date in accordance with all applicable legal and regulatory requirements

    

(D) Adequate processes and controls, designed to ensure that the internet contracting process on and after the Effective Certification Date is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Verification
    

(A) No verification representative acting on behalf of the Gas Marketer will be remunerated on and after the Effective Certification Date in a manner contrary to any applicable legal and regulatory requirements

    

(B) All verification representatives acting on behalf of the Gas Marketer have undergone training and testing in accordance with all applicable legal and regulatory requirements

    

(C) All verification representatives acting on behalf of the Gas Marketer have been instructed to do so using the verification call script approved by the Board

    

(D) Adequate processes and controls, designed to ensure that each verification call made or received by the Gas Marketer on and after the Effective Certification Date (including a call from a consumer for the purpose of giving notice not to verify) is recorded and that a copy of the call recording can be retrieved and provided to the consumer upon request in accordance with all applicable legal and regulatory requirements, are in place

    

(E) Adequate processes and controls, designed to ensure that the verification of gas contracts with consumers on and after the Effective Certification Date is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Contract Renewals and Extensions
   

(A) All contract renewal/extension offers, contract renewal/extension forms and promotional material pertaining to the renewal/extension of gas contracts with consumers have been prepared or revised in accordance with all applicable legal and regulatory requirements and only contract renewal/extension offers, renewal/extension forms and promotional material that so comply will be used

    

(B) The required disclosure statement and price comparison will be used on and after the Effective Certification Date in accordance with all applicable legal and regulatory requirements

    

(C) All salespersons conducting telephone renewals on behalf of the Gas Marketer have undergone training and testing in accordance with all applicable legal and regulatory requirements

    

(D) All salespersons conducting renewal calls on behalf of the Gas Marketer have been instructed to do so using the renewal call script approved by the Board

    

(E) Adequate processes and controls, designed to ensure that each renewal/extension call made or received by the Gas Marketer on and after the Effective Certification Date (including a call from a consumer for the purpose of giving notice not to renew/extend) is recorded and that a copy of the call recording can be retrieved and provided to the consumer upon request in accordance with all applicable legal and regulatory requirements, are in place

    

(F) Adequate processes and controls, designed to ensure that the renewal/extension of gas contracts with consumers on and after the Effective Certification Date is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Contract Amendments
    

(A) Adequate processes and controls, designed to ensure that the amendment of any gas contract with a consumer on and after the Effective Certification Date is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Cancellations and Retractions
    

(A) Adequate processes and controls, designed to ensure that the cancellation of any contract with a consumer on and after the Effective Certification Date is processed in accordance with all applicable legal and regulatory requirements, including as to the payment of any refund to which the consumer may by law be entitled and to the switching of the consumer back to the consumer’s utility, are in place

    

(B) Adequate processes and controls, designed to ensure that the retraction of the renewal/extension of any gas contract by a consumer on and after the Effective Certification Date is processed in accordance with all applicable legal and regulatory requirements, including as to the switching of the consumer back to the consumer’s utility, are in place

    

(C) Adequate processes and controls, designed to ensure that each cancellation call and each retraction call received by the Gas Marketer on and after the Effective Certification Date is recorded and that a copy of the call recording can be retrieved and provided to the consumer upon request in accordance with all applicable legal and regulatory requirements, are in place

    
  1. -Complaint Handling
    

(A) Adequate processes and controls are in place to ensure that consumer complaints on and after the Effective Certification Date alleging non-compliance with any applicable legal or regulatory requirement can be received and are reviewed by the Gas Marketer in a timely manner

    

(B) Adequate processes and controls are in place to ensure that remedial action is taken in a timely manner to address consumer complaints referred to in (A) above, with the consumer and/or with any person that is the subject of the complaint

    

Date: <insert date of filing>

[Signature]

[Title]

Notes:

  1. In accordance with section 6.3 of the Board’s Code of Conduct for Gas Marketers, this Certificate must be signed by the Gas Marketer’s Chief Executive Officer, Chief Operating Officer, President or other person of equivalent position.
  2. It is an offence under section 126(1)(b) of the Ontario Energy Board Act, 1998 to knowingly furnish false or misleading information in any application, statement or return made under that Act or in any circumstances where information is required or authorized to be provided under that Act.

Appendix B

Form of Certificate of Compliance under Section 6.2 of the Code

Gas Marketer Certificate of Compliance

Under Section 6.2 of the Code of Conduct for Gas Marketers

Part I: Definitions and Interpretation

    1. In this Certificate:

      “applicable legal and regulatory requirements” means all applicable requirements under the Energy Consumer Protection Act, 2010, the Ontario Energy Board Act, 1998, regulations made under those Acts, a licence issued under section 48 of the Ontario Energy Board Act, 1998 and any rule made by the Board under section 44 of the Ontario Energy Board Act, 1998 that are in force on the Effective Date;

      “Effective Date” means the date this Certificate is signed by the Gas Marketer and filed with the Board;

      “Gas Marketer” means the licensed gas marketer identified in the opening paragraph of section II;

      “salesperson” has the meaning given to it in the Board’s Code of Conduct for Gas Marketers;

      “text-based” has the meaning given to it in the Energy Consumer Protection Act, 2010; and

      “verification representative” has the meaning given to it in the Board’s Code of Conduct for Gas Marketers.

    2. Unless otherwise defined in this Certificate, words and phrases shall have the meanings given to them in the Ontario Energy Board Act, 1998, the Energy Consumer Protection Act, 2010 or the regulations made under those Acts.

Part II: Certification

Whereas on <insert date> the Gas Marketer filed with the Board a Certificate of Compliance under section 6.1 of the Code of Conduct for Gas Marketers in which the Gas Marketer indicated “no” or “N/A” in relation to one or more statements.

And whereas the Gas Marketer now intends to conduct the activities to which those statements relate.

I, <identify (i) the certifying officer; (ii) his/her position with the Gas Marketer; and (iii) the name of the Gas Marketer>, having made all necessary enquiries, certify on behalf of the Gas Marketer that:

Note: Indicate “yes” for any statement for which “no” or “N/A” was indicated in the certificate filed under section 6.1 of the Code of Conduct for Gas Marketers and in relation to which the Gas Marketer now intends to conduct the relevant activities.

Confirmation of Marketing Activities

The channels that the Gas Marketer intends to use for the purpose of marketing gas as of the Effective Date are the following:

Yes

No

(A) Door-to-Door

    

(B) Exhibitions

    

(C) Trade shows

    

(D) Direct Mail

    

(E) Gas Marketer’s place of business

    

(F) Internet

    

(G) Telephone Renewals

    

(H) Other (please specify below)

    

Certificate of Compliance

 

Yes

N/A
  1. Salespersons
    

(A) All salespersons acting on behalf of the Gas Marketer have undergone training and testing in accordance with all applicable legal and regulatory requirements

    

(B) Each salesperson acting on behalf of the Gas Marketer has been provided with business cards that meet all applicable legal and regulatory requirements

    

(C) Each salesperson acting on behalf of the Gas Marketer has been provided with an identification badge that meets all applicable legal and regulatory requirements

    

(D)The Gas Marketer’s practices for hiring or contracting for salespersons are such that those persons can be expected to conduct their activities in compliance with all applicable legal and regulatory requirements and with integrity and honesty.

    

(E) Adequate processes and controls, designed to ensure that the conduct of salespersons is in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Sales using a text-based contract
    

(A) All contract offers, contracts and promotional material pertaining to the sale of gas to consumers have been prepared or revised as required to comply with all applicable legal and regulatory requirements and only offers, contracts and promotional material that so comply will be used

    

(B) The required disclosure statement and price comparison will be used in accordance with all applicable legal and regulatory requirements

    

(C) Adequate processes and controls, designed to ensure that the text-based contracting process is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Sales using the Internet
    

(A) The Gas Marketer’s internet website and internet contracting process have been prepared or revised to comply with all applicable legal and regulatory requirements

    

(B) All contract offers, contracts and promotional material pertaining to the sale of gas to consumers have been prepared or revised as required to comply with all applicable legal and regulatory requirements and only offers, contracts and promotional material that so comply will be used

    

(C) The required disclosure statement and price comparison will be used in accordance with all applicable legal and regulatory requirements

    

(D) Adequate processes and controls, designed to ensure that the internet contracting process is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Verification
    

(A) No verification representative acting on behalf of the Gas Marketer will be remunerated in a manner contrary to any applicable legal and regulatory requirements

    

(B) All verification representatives acting on behalf of the Gas Marketer have undergone training and testing in accordance with all applicable legal and regulatory requirements

    

(C) All verification representatives acting on behalf of the Gas Marketer have been instructed to do so using the verification call script approved by the Board

    

(D) Adequate processes and controls, designed to ensure that each verification call made or received by the Gas Marketer (including a call from a consumer for the purpose of giving notice not to verify) is recorded and that a copy of the call recording can be retrieved and provided to the consumer upon request in accordance with all applicable legal and regulatory requirements, are in place

    

(E) Adequate processes and controls, designed to ensure that the verification of gas contracts with consumers is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Contract Renewals and Extensions
   

(A) All contract renewal/extension offers, contract renewal/extension forms and promotional material pertaining to the renewal/extension of gas contracts with consumers have been prepared or revised in accordance with all applicable legal and regulatory requirements and only contract renewal/extension offers, renewal/extension forms and promotional material that so comply will be used

    

(B) The required disclosure statement and price comparison will be used in accordance with all applicable legal and regulatory requirements

    

(C) All salespersons conducting telephone renewals on behalf of the Gas Marketer have undergone training and testing in accordance with all applicable legal and regulatory requirements

    

(D) All salespersons conducting renewal calls on behalf of the Gas Marketer have been instructed to do so using the renewal call script approved by the Board

    

(E) Adequate processes and controls, designed to ensure that each renewal/extension call made or received by the Gas Marketer (including a call from a consumer for the purpose of giving notice not to renew/extend) is recorded and that a copy of the call recording can be retrieved and provided to the consumer upon request in accordance with all applicable legal and regulatory requirements, are in place

    

(F) Adequate processes and controls, designed to ensure that the renewal/extension of gas contracts with consumers is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Contract Amendments
    

(A) Adequate processes and controls, designed to ensure that the amendment of any gas contract with a consumer is conducted in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Cancellations and Retractions
    

(A) Adequate processes and controls, designed to ensure that the cancellation of any contract with a consumer is processed in accordance with all applicable legal and regulatory requirements, including as to the payment of any refund to which the consumer may by law be entitled and to the switching of the consumer back to the consumer’s utility, are in place

    

(B) Adequate processes and controls, designed to ensure that the retraction of the renewal/extension of any gas contract by a consumer is processed in accordance with all applicable legal and regulatory requirements, including as to the switching of the consumer back to the consumer’s utility, are in place

    

(C) Adequate processes and controls, designed to ensure that each cancellation call and each retraction call received by the Gas Marketer is recorded and that a copy of the call recording can be retrieved and provided to the consumer upon request in accordance with all applicable legal and regulatory requirements, are in place

    
  1. Complaint Handling
    

(A) Adequate processes and controls are in place to ensure that consumer complaints alleging non-compliance with any applicable legal or regulatory requirement can be received and are reviewed by the Gas Marketer in a timely manner

    

(B) Adequate processes and controls are in place to ensure that remedial action is taken in a timely manner to address consumer complaints referred to in (A) above, with the consumer and/or with any person that is the subject of the complaint

    

Date: <insert date of filing>

[Signature]

[Title]

Notes:

  1. In accordance with section 6.3 of the Board’s Code of Conduct for Gas Marketers, this Certificate must be signed by the Gas Marketer’s Chief Executive Officer, Chief Operating Officer, President or other person of equivalent position.
  2. It is an offence under section 126(1)(b) of the Ontario Energy Board Act, 1998 to knowingly furnish false or misleading information in any application, statement or return made under that Act or in any circumstances where information is required or authorized to be provided under that Act.

(143-G638)

Ontario Energy Board

Amendment to the Gas Distribution Access Rule

Note: The text of the amendment is set out in italics below, for ease of identification only.

Section 4.3.7.4 of the Gas Distribution Access Rule is deleted and replaced with the following:

4.3.7.4 A gas distributor shall not process an STR from a consumer’s gas vendor unless the consumer’s contract with the gas vendor:

  1. has been terminated due to the consumer’s default;
  2. has been cancelled by the consumer; or
  3. has expired or will expire on or before the proposed transfer date.

(143-G639)

Provincial Land Tax Act

Take Notice that I have caused a list of the lands, in respect of which notices have been mailed under subsection 1 of Section 15 of The Provincial Land Tax Act, 2006, to be prepared and to be published herein, and I hereby Give Notice that unless the total amount of tax, penalties, interest and costs shown in any of the notices so mailed are paid on or before the 30th day of November, 2011, the land and every interest therein in respect of any such notice will be liable to be forfeited to and to be vested in the Crown on the 1st day of December, 2011 by certificate of The Deputy Minister under his hand and seal of office.

(This Is Not A Tax Sale. The lands listed below cannot be purchased by paying the taxes.)

Dated at Oshawa, Ontario the 1st day of November, 2010.

L. Frankland
Manager, Land Taxes
Land and Resource Taxes Section,
Ministry of Revenue,
Oshawa, Ontario
Description of Property

District of Nipissing

Roll No. 4899.280.001.15208.0000
Phelps Con 2 PT Lot 13 PCL 29381 Rp 36R11476 Part 1 Nip
$2,903.60

Roll No. 4899.280.001.20240.0000
Phelps Con 3 S PT Lot 14 Rp 36R7136 Part 1 PCL 26917 REG
$4,428.28

Roll No. 4899.360.001.07300.0000
Poitras Plan M229 Lot 8 PCL 22104 NIP
$2,768.11

District of South River
Roll No. 4995.060.003.04610.0000
Lount Con 3 PT Lot 8 RP42R4091 Part 1 Part 3 PCL 12491 Ns Deer Lake Irreg
$3,860.90

District of West Parry Sound

Roll No. 4998.150.001.01203.0000
Henvey Ca PT Lot 2 PCL 7613 abbr_sideN Rp PSR168 Part 2
$2,174.24

Roll No. 4998.200.002.08600.0000
Wallbridge PT Mill Loc B RP42R 7888 Part 4
$3,097.47

Roll No. 4998.200.002.10100.0000
Wallbridge Con 13 PT Lot 50 PT Mill Loc PT CL367 Rp 42R17773 Parts 2 To 4 Georgian Bay
$4,400.13

Roll No. 4998.200.002.23300.0000
Wallbridge Con 14 PT Lot 46 Rp 42R4460 Part 55 PCL 12837NS
$7,412.44

Roll No. 4998.200.002.33200.0000
Wallbridge Con 14 PT Lot 55 Srl Jdd 67 PCL 6561 Ns RP42R8793 PT 1 PCL 15432 Ns Reg
$4,888.04

District of East Parry Sound

Roll No. 4999.040.004.06102.0000
Hardy Huntington Island PCL 8489 Ns French River Reg
$4,476.80

Roll No. 4999.040.006.06023.0000
Hardy Plan M303 Lot 22 PCL 11295 Ns Reg
$4,576.70

Roll No. 4999.070.001.31400.0000
Mc Conkey Location CL12188 Rp 42R15988 Parts 1 And 2 Irreg
$2,949.17

Roll No. 4999.080.005.03700.0000
East Mills Con 8 Lot 18 PCL 3415 abbr_sideN PT REG
$2,450.00

Roll No. 4999.080.005.05560.0000
East Mills Con 9 PT Lot 18 Rp 42R12039 Part 3 PCL 16824 Ns Reg
$3,959.38

Roll No. 4999.100.002.01317.0000
Patterson Plan M125 Lot 13 PCL 7506 abbr_sideN Reg
$2,504.55

Roll No. 4999.100.002.01609.0000
Patterson Con 7 PT Lot 16 Rp 42R3208 Part 1 PCL 11988 Rp 42R8079 Part 2 PCL 14921 Ns Reg
$4,212.70

Roll No. 4999.100.002.01610.0000
Patterson C 7 PT Lot 16 RP42R7228 Part 5 PCL 14426 Ns Reg
. 4,289.85

Roll No. 4999.100.005.03750.0000
Patterson Con 3 PT Lot 20 Rp 42R5374 Part 3 PCL 13334 abbr_sideN Reg
$9,360.94

Roll No. 4999.100.005.04101.0000
Patterson Con 3 PT Lot 24 Inst 81035 & Rp 42R14271 Part 1 PCL 18624 Ns Irreg
$5,057.28

Roll No. 4999.100.005.07615.0000
Patterson Con 5 PT Lot 25 Rp PSR111 Part 1 Rp 42R8075 Part 18 PCL 7387 Ns Reg
$7,443.63

Roll No. 4999.100.005.07806.0000
Patterson Con 5 PT Lot 29 Rp 42R15955 Part 2 PT PCL 8480 Irreg
$2,559.18

Roll No. 4999.100.005.08604.0000
Patterson Plan 283 Lot 4 Reg
$2,202.31

Roll No. 4999.100.005.08626.0000
Patterson Plan M435 Blk A PCL 17173 Ns Reg
$14,241.70

District of Manitoulin

Roll No. 5102.050.001.02800.0000
Robinson Con 5 Lot 15 Reg
$6,572.99

Roll No. 5102.050.001.05801.0000
Robinson Con 6 Lot 25 RP31R1135 Parts 1 2 Reg
$3,758.14

Roll No. 5102.050.001.11800.0000
Robinson Con 8 Lot 17 Reg
$3,956.86

Roll No. 5102.050.001.13300.0000
Robinson Con 8 Lot 20 Plan 31R-2770 Part 1 abbr_sideE Hwy 540 Reg
$4,993.14

Roll No. 5102.050.001.19800.0000
Robinson Con 10 Lot 16 Reg
$3,820.47

Roll No. 5102.050.001.19900.0000
Robinson Con 10 Lot 17 Reg
$3,880.16

Roll No. 5102.050.001.20100.0000
Robinson Con 10 Lot 19 Inst 67911 Reg
$2,910.93

Roll No. 5102.050.001.20200.0000
Robinson Con 10 Lot 20 Inst 67911 Reg
$3,128.42

Roll No. 5102.050.001.22100.0000
Robinson Con 11 Lot 18 Inst 67911 Reg
$3,748.52

Roll No. 5102.050.001.22200.0000
Robinson Con 11 Lot 19 Reg
$3,748.52

Roll No. 5102.050.001.22300.0000
Robinson Con 11 Lot 20 Reg
$3,816.07

Roll No. 5102.050.001.24200.0000
Robinson Con 11 Lot 25 Rp 31R483 Part 2 Reg
$3,243.91

Roll No. 5102.050.001.25400.0000
Robinson Con 12 Lot 18 Reg
$3,748.52

Roll No. 5102.050.001.25500.0000
Robinson Con 12 Lot 19 Reg
$3,748.52

Roll No. 5102.050.001.25600.0000
Robinson Con 12 Lot 20 Except 31R-2707 Pts 6,13,14 Reg
$3,384.15

Roll No. 5102.050.001.27700.0000
Robinson Con 13 Lot 18 Reg
$9,039.98

Roll No. 5102.050.001.27900.0000
Robinson Con 13 Lot 19 Reg
$3,816.07

Roll No. 5102.050.001.28000.0000
Robinson Con 13 Lot 20 Except 31R2707 Pts 4,5, & PT Of Pts 6,13,14 Reg
$3,536.05

Roll No. 5102.050.001.28100.0000
Robinson C 13 PT L 20 Being 31R-2811 PT 2 C13 L21 Except 31R-2707 PT 9 REG
$4,231.52

Roll No. 5102.050.001.30116.0000
Robinson Con 1 Lot 7 Rp RR33 Part 51 Irreg
$2,783.22

Roll No. 5102.050.001.30200.0000
Robinson Con 1 Lot 7 Rp RR39 Part 52 Reg
$2,353.17

Roll No. 5102.050.001.31600.0000
Robinson Con 1 Lot 25 Inst 68724 Reg
$2,803.17

Roll No. 5102.050.001.56500.0000
Robinson Con 11 Lot 16 Reg
$2,951.51

Roll No. 5102.050.001.56600.0000
Robinson Con 11 Lot 17 Reg
$2,951.51

Roll No. 5102.050.001.58300.0000
Robinson Con 12 Lot 16 Reg
$7,760.56

Roll No. 5102.050.001.58400.0000
Robinson Con 12 Lot 17 Reg
$8,120.67

District of Sudbury

Roll No, 5202.260.001.02306.0000
Burwash Con 3 Lot 4 PCL 44787A RP53R7678 Part 1 To 3 Reg
$3,038.48

Roll No. 5202.260.001.11700.0000
Burwash Con 4 PT Lots 1 And 2 Rp SR2565 Parts 1 To 3 Rp 53R17743 Parts 1 And 2 PCL 36345SES
$3,638.94

Roll No. 5202.260.002.02501.0000
Burwash Con 3 Lot 8 PCL 47673 RP53R10990 Part 2 & 3 Reg
$5,776.14

Roll No. 5202.260.002.05200.0000
Burwash Con 3 Lot 10 PCL 11858 Irreg
$2,358.15

Roll No. 5202.260.002.06400.0000
Burwash Con 3 Lot 11 PCL 27488 PCL 27489 Irreg
$3,487.93

Roll No. 5202.260.002.09800.0000
Burwash Con 4 Lot 10 PCL 26709 REG
$3,527.61

Roll No. 5202.270.000.03716.0000
Secord Con 5 PT Lot 10 PCL 53M1242-3 Plan 53M1242 Lot 3 Irreg
$2,212.95

Roll No. 5202.280.000.00700.0000
Tilton Con 6 Lot 6 PCL 9186 MC S27523 REG
$2,544.80

Roll No. 5202.280.000.01200.0000
Tilton Con 6 Lot 7 PCL 9201 MC S28365 REG
$2,521.40

Roll No. 5202.280.000.01300.0000
Tilton Con 6 Lot 7 PCL 9200 MC S28135 REG
$2,633.93

Roll No. 5202.280.000.01400.0000
Tilton Con 6 Lot 7 PCL 9199 MC S28366 REG
$2,400.82

Roll No. 5202.470.000.18600.0000
Cascaden Con 5 Lot 4 PCL 53M1145-4 Irreg
$2,377.21

District of Espanola

Roll No. 5283.010.001.08600.0000
Curtin Plan M617 Lot 15 PCL 23507
$5,578.26

Roll No. 5283.020.001.00125.0000
Mongowin Sec C PT Lot 2 Plan M1108 Lot 4 PCL M1108-4 Irreg
$2,895.89

Roll No. 5283.020.001.00137.0000
Mongowin Sec C PT Lot 3 Plan M1108 Lot 14 PCL M-1108-14 Irreg
$2,796.42

District of Chapleau

Roll No. 5289.550.004.00800.0000
Caverley Lot 5 Rp 53M1183 PCL 53M1183-5 Nagasin Lake Irreg
$5,315.16

Roll No. 5289.580.007.00200.0000
Gallagher Con 1 Lot 12 Rp 53R10770 Part 3 PCL 28390 Irreg
$4,008.95

Roll No. 5289.580.007.01002.0000
Gallagher Rp 53M1141 Lot 3 Borden Lake Irreg
$4,641.83

Roll No. 5289.580.007.01006.0000
Gallagher Con 1 Lot 11 Rp 53M1141 BLK 17 Borden Lake Reg
$12,821.59

District of Foleyet

Roll No. 5293.000.000.01400.0000
Foleyet Con 5 Lot 6 Plan M79 Lot 114 PCL 7053 Ir Irreg
$5,025.90

Roll No. 5293.000.000.09100.0000
Foleyet Con 5 Lot 6 Plan M79 Lot 144 To Lot 146 PCL 10133 PCL 14213 PCL 17581 Irreg
$3,943.43

Roll No. 5293.000.000.14600.0000
Foleyet Con 6 Lots 5,6 BLKS 14,15 PCL 12752 Irreg
$2,582.94

Roll No. 5293.000.000.15300.0000
Foleyet Con 6 Lot 6 PCL 27920 Rp 53R9873 Part 2 Irreg
$4,428.59

District of Gogama

Roll No. 5295.000.000.25101.0000
Noble PCL 30235 Rp 53R13591 Part 1 Part 2 Near Mnr Offices Reg
$2,559.37

Roll No. 5295.000.000.34400.0000
Jack Location Jne 5 Rp 53R4021 Part 1 PCL 27992 REG
$31,061.63

District of Kirkland Lake

Roll No. 5480.090.030.27700.0000
Lebel PT Mc L2772 PCL 2512T Reg
4,009.91

Roll No. 5480.100.000.01400.0000
Grenfell Mc L16681 PCL 1299T Reg
$628.68

Roll No. 5480.100.000.01600.0000
Grenfell Mc L16682 PCL 1300T Reg
837.15

Roll No. 5480.100.000.50800.0000
Grenfell Island A1 PT Lot 2 PCL 2692Cst Irreg
$2,265.37

Roll No. 5480.100.000.55200.0000
Grenfell Mc L14816 S PT PCL 7509Cst Irreg
$4,812.44

Roll No. 5480.120.020.09800.0000
Maisonville Con 2 N PT Lot 11 PCL 3553Cst Reg
$3,759.47

District of Timiskaming

Roll No. 5490.070.000.10201.0000
Henwood Con 4 N PT Lot 7 Bg Rp 54R3534 Part 1 PCL 24034Sst Reg
$3,755.29

Roll No. 5490.140.010.06100.0000
Ingram Con 4 S PT Lot 1 PCL 14144Sst Reg
$2,333.71

Roll No. 5490.140.020.11101.0000
Ingram Con 5 S PT Lot 2 Bg Rp 54R4160 Part 1 PCL 24658SST
$3,076.88

Roll No. 5490.140.020.17706.0000
Ingram Con 6 PT Lot 8 Rp 54R3166 Part 7 Irreg
$2,220.03

Roll No. 5490.150.000.00700.0000
Robillard Con 1 N PT Lot 2 PCL 12237Sst Robillard-Hills Lake Community Hall Reg
$2,979.51

Roll No. 5490.190.000.00100.0000
Marter Con 1 S PT Lot 1 PCL 23846Sst Reg
$5,003.54

Roll No. 5490.190.000.01000.0000
Marter Con 1 N PT Lot 5 PCL 9219Sst Reg
$2,891.35

Roll No. 5490.190.000.09500.0000
Marter Con 3 N PT Lot 4 PCL 14697Sst Reg
$9,236.92

Roll No. 5490.190.000.13800.0000
Marter Con 4 S PT Lot 8 PCL 2395Tem Reg
$3,052.41

Roll No. 5490.200.000.02100.0000
Savard Con 1 N PT Lot 7 PCL 4032Nnd Reg
$2,736.92

Roll No. 5490.240.000.05000.0000
Marquis Con 2 S PT Lot 9 PCL 4067Sst Reg
3,575.55

Roll No. 5490.250.010.19200.0000
Pm Town Plot Gowganda PT Lot 44 Pcls 12939Sst,5904Nnd Irreg
$2,365.10

Roll No. 5490.310.000.02300.0000
Auld Con 2 N PT Lot 7 Bkn PCL 4064Nnd Reg
$2,246.41

Roll No. 5490.350.000.00700.0000
Lawson Sr Loc WB47 PCL 12509Sst FR150X230X191X216 Irreg
$13,167.44

District of Hearst

Roll No. 5620.011.005.23000.0000
Way Con 7 PT Lot 1 Rp 6R2576 Way Con 7 PT Lot 1 Rp 6R2576 Reg
$2,250.97

Roll No. 5620.011.006.05700.0000
Plan M13C Lots 46,47,58,59 PCL 12586Cc Reg
$2,448.18

Roll No. 5620.012.002.22100.0000

Lowther Con 6 Lot 21 PCL 1205Cc Reg
$4,499.71

Roll No. 5620.013.002.04100.0000
Hanlan Con 1 PT Lot 21 Rp 6R2996 Parts 2 To 5 PCL 9966Cc Reg
$2,277.17

Roll No. 5640.020.000.24000.0000
Munro Con 5 S PT Lot 7 PCL 12974Sec Potter Site Reg
$41,939.12

Roll No. 5640.040.000.05200.0000
Aurora Plan M86C Lot 26 PCL 4284Nec Irreg
$9,079.99

Roll No. 5640.170.000.21600.0000
Plan M4S Lot 1756 N PT Lot 1757 PCL 2897Nec Reg
$6,223.76

District of James Bay Lowlands

Roll No. 5699.000.006.00826.0000
Plan 6M482 Lot 40 Reg
$3,622.59

Roll No. 5699.000.006.00931.0000
PCL 3-1 6M457 Lot 3 Irreg
$9,455.43

Roll No. 5699.000.006.00935.0000
PCL 7-1 6M457 Lot 7 Irreg
$3,465.26

Roll No. 5699.000.006.03200.0000
Plan M376C Lot 27 PCL 8025Nec Reg
$5,683.28

Roll No. 5699.000.006.04200.0000
Plan M376C Lot 13 PCL 8012Nec Irreg
$5,896.00

Roll No. 5699.000.006.06400.0000
Plan M376C Lot 52 PCL 8048Nec Irreg
$4,982.00

Roll No. 5699.000.006.10000.0000
Plan M376C Lot 70 PCL 8065Nec Reg
$6,290.15

Roll No. 5699.000.006.10700.0000
Plan M376C Lot 64 PCL 8060Nec Reg
$5,333.28

District of Algoma

Roll No. 5727.030.002.04300.0000
Plan H685 Lot 26 28 31 RCP Irreg
$3,045.42

Roll No. 5727.030.002.39207.0000
Sec 28 SW1/4 PT Rp 1R8281 Parts 1 & 7 Irreg
$2,386.18

Roll No. 5727.050.000.04700.0000
Con 6 Lot 8Pt PCL 1123 Aws Rp AR516 Part 2 Irreg
$8,313.02

Roll No. 5727.050.000.22301.0000
Con 5 Lot 7 N1/2Pt Lot 8 N1/2 PT PCL 11537 Aws Reg
$9,279.84

Roll No. 5727.070.000.11800.0000
Sec 18 NW1/4PT
$20,069.18

Roll No. 5727.070.000.12800.0000
Sec 19 NW1/4 PT Rp 1R7615 Part 1 Reg
$2,788.77

Roll No. 5727.070.000.25800.0000
Sec 30 SW1/4 PT Irreg
$6,763.29

Roll No. 5727.070.000.42600.0000
Sec 41 NE1/4 PT Irreg
$3,171.03

Roll No. 5727.080.001.15801.0000
Sec 7 SE1/4Pt Irreg
$21,455.70

Roll No. 5727.080.002.06700.0000
Plan H812 Lot 135 Irreg
$2,560.05

Roll No. 5727.080.002.09700.0000
Plan H812 Lot 75 RCP Irreg
$5,544.26

Roll No. 5727.080.002.17600.0000
Plan H810 Lot 37 RCP Irreg
$2,222.48

Roll No. 5727.080.002.28200.0000
Plan H811 Lot 9 RCP Irreg
$12,265.39

Roll No. 5727.080.002.37900.0000
Plan H808 Lot 51 RCP Sec 28 SE1/4 PT Irreg
$2,214.40

Roll No. 5727.090.000.17809.0000
Sec 16 E1/2 PT Rp AR719 Part 18
$2,394.09

Roll No. 5727.090.000.22695.0000
Plan M355 Lot 13 PCL 8485 AWS
$2,679.21

Roll No. 5727.090.000.22804.0000
Plan M355 Lot 104 PCL 8576 Aws Irreg
$2,474.09

Roll No. 5727.110.000.02400.0000
Plan H413 Lot 8 Irreg
$4,705.89

Roll No. 5727.110.000.09900.0000
Plan H414 Blk C PT Irreg
$2,692.60

Roll No. 5727.110.000.28600.0000
Plan H417 PT Lots 9 And 10 Irreg
$18,740.52

Roll No. 5727.110.000.33300.0000
Plan H417 Lot 30 Irreg
$2,434.70

Roll No. 5727.140.000.08000.0000
Plan M121 Lot 20 PT PCL 68 Sns Reg
$3,232.53

Roll No. 5727.170.000.20000.0000
Sec 15Se1/4Pt Rp 1R9935 Part 1 Irreg
$4,693.21

Roll No. 5727.170.000.28600.0000
Sec 18 SW1/4 PT Irreg
$3,056.00

Roll No. 5727.170.000.33000.0000
Plan M306 Lot 35 PCL 6212 Aws Irreg
$4,640.18

Roll No. 5727.270.000.08400.0000
Plan M278 Lot 28 PCL 7589 Acs Irreg
$2,335.41

Roll No. 5727.320.001.00600.0000
Con 6 Lot 6Pt PCL 2228 Acs Irreg
$3,288.67

Roll No. 5727.330.001.06100.0000
Con 5 Lot 8Pt PCL 4686 Acs Rp AR57 Part 4 Reg
$7,413.69

Roll No. 5727.350.001.02700.0000
Con 6 Lot 6Pt PCL 2061 Aws Mc SSM6881 Irreg
$8,725.26

Roll No. 5727.380.001.01500.0000

Con 6 Lot 6Spt PCL 3218 Acs PCL 4885 Acs Irreg

$3,303.05

Roll No. 5727.380.001.01600.0000
Con 6 Lot 6Pt Lot 7Pt PCL 333 Acs PCL 1755 Acs Rp 1R3629 Part 2 PT Rp AR975 Part 1 Rp 1R7192 Part 2 Rp 1R8372 Part 3 Patton Twp
$4,336.25

Roll No. 5727.380.001.04000.0000
Con 5 Lot 6Npt Lot 7Npt PCL 2799 Acs Reg
$2,026.89

Roll No. 5727.380.001.06401.0000
Con 4 Lot 11Spt PCL 6906 Acs Rp 1R3989 Part 1 Reg’
$3,036.18

District of Nipigon Red Rock

Roll No. 5810.750.000.01900.0000
Con 1 PT Al 633 PCL 13032 Tbf Stirling TWP REG
$5,073.35

Roll No. 5810.750.000.20300.0000
Con 11 PT Lots 8 & 9 PCL 5153 Tbf Lyon TWP REG
$2,894.54

District of Lake Superior
Roll No. 5811.070.002.00100.0000
Mg Cl Tb 3809 PCL 5403 Tbf Sw Of Owl Lake N Of Syine TWP REG
$2,443.21

Roll No. 5811.190.001.00500.0000
Loc Pp 116 PCL 6239 Tbf Mobert Post Laberge TWP Irreg
$7,997.53

Roll No. 5811.650.001.04900.0000
Ml 8 PT Less Rp 55R5735 Part 2 PT PCL 7018 Tbf Pic TWP REG
$59,646.95

Roll No. 5811.690.000.04200.0000
Pt Hudsons Bay Co Reserve E RP55R4934 Part 1 PCL 14860 Tbf Lahontan TWP REG
$5,413.71

Roll No. 5811.690.000.04215.0000
Plan 55M435 Lot 3 Lahontan TWP Irreg
$4,159.97

Roll No. 5811.690.000.04230.0000
Plan 55M435 Lot 6 Lahontan TWP Irreg
$4,177.32

Roll No. 5811.690.003.02400.0000
Plan 55M430 Lot 21 Nicol Isl Lahontan TWP Irreg
$2,383.33

Roll No. 5811.690.003.03900.0000
Plan 55M514 Lot 7 Lahontan TWP Irreg
$3,933.92

Roll No. 5811.690.003.04200.0000
Plan 55M514 Lot 10 Lahontan TWP Irreg
$2,598.00

Roll No. 5811.690.003.04300.0000
Plan 55M514 Lot 11 Lahontan Twp
$2,191.67

Roll No. 5811.840.000.01400.0000
Plan M231 Lot 7 & PT TW188 Rp55R5723 Part 3 PCL 21780 Tbf Syine TWP Irreg
$13,585.00

District of Lakehead

Roll No. 5815.030.000.10300.0000
Loc PP255 PCL 4542 Fwf Hagey TWP Irreg
$4,366.73

Roll No. 5815.040.001.13900.0000
Plan M94 Blk B & Blk Cconacher TWP Irreg
719.57

Roll No. 5815.040.001.14800.0000
Plan M94 Blk A Conachar TWP Irreg
$2,845.60

Roll No. 5815.080.000.10800.0000
Con B PT Ml K88 Rp FWR57 Part 1 PCL 6670 Fwf Dawson Rd Irreg
$2,318.39

Roll No. 5815.110.000.10600.0000
Con 8 N PT Lot 9 Rp 55R4662 Part 2 PCL 20063 Tbf Gorham Twp
$2,912.61

Roll No. 5815.110.000.14800.0000
Plan 93A Lot 1 PCL 6470 Tbf Gorham TWP Irreg
$5,758.76

Roll No. 5815.110.001.14800.0000
Con 3 N PT Lot 13 PCL 7085 Tbf Gorham TWP REG
$3,525.58

Roll No. 5815.110.001.18700.0000
Con 4 PT S1/2 Lot 6 & 7 Rp 55R3783 Part 1 To 3 PCL 18805 Tbf Gorham TWP REG
$3,622.06

Roll No. 5815.200.000.01700.0000
Pt Ml 71Z Rp 55R7030 Part 1 3 & 4 Reg
$11,377.17

District of Fort Frances Rainy River

Roll No. 5902.050.001.00700.0000
Watten Sr Loc HA40 & FD252 Con A PT Lot 7 & PT 1 RP48R 3037 Swell Bay PCL 18673, 25381
$7,773.33

Roll No.5902.050.001.09700.0000
Watten Sr Loc HA193 Rp RR351 PT 1 PCL 20111 Irreg
$3,107.29

Roll No. 5902.050.001.10500.0000
Watten Sr Loc SM271 Lot 1 & 48R1763 Part 6 PCL 1-1 &A; 23344 Irreg
$3,464.90

Roll No.5902.080.001.79900.0000
Senn Sr Loc Gw 102 Plan 484 898 Part 1 PCL 21417 Off Lake Reg
$4,044.85

Roll No. 5902.180.001.03600.0000
Island EB78 PCL 13670 Lower Manitou Lake Reg
$20,333.51

Roll No. 5902.180.001.53600.0000
EB1019 PT EB1018 Rp23R6092 PT 2 Pipestone Lake Dist Of Kenora PCL 17328 &A; 35480 Reg
$6,716.04

Roll No. 5902.220.001.03400.0000
Sr Loc EB1806 Eb1355 & HA389 48R929 Part 1 Pcls 17437 & 14959 & 20953 Lake Despair Reg
$10,349.99

Roll No. 5902.230.001.51905.0000
Sr Loc Sh 130 PT Of Isl 24 Rainy Lake PCL 20166 REG
$3,468.97

District of Mine Centre

Roll No. 5973.000.000.11300.0000
Hp 142 Fd 294 Pts 1,2,3 Plan 48R3194 PCL 11626,25543 REG
$4,138.47

District of Kenora

Roll No. 6007.010.000.06200.0000
Br 24 Parcel 16905 Irreg
$3,329.83

Roll No. 6007.020.000.02612.0000
M 880 Lot 9 Parcel 40531 Irreg
$3,923.66

Roll No. 6007.020.000.28700.0000
Pt Mg Loc Plan 305 PT Lot 1 Rp KR773 Part 1 Rp KR231 PCL 25026 Irreg
$3,411.35

Roll No. 6007.020.000.49502.0000
Pt Mc Loc M14 Rp 23R4475 Part 5 PCL 33121 Irreg
$2,594.78

Roll No. 6007.020.000.60400.0000
Plan M4 Loc Plan 86 Lot 8 To 11 PCL204 Irreg
$3,744.61

Roll No. 6007.020.000.62800.0000
M 181 Lot 4 & PT Lot 5 Des Kr 854 Part 1 Parcel 29575 Irreg
$2,617.86

Roll No. 6007.040.000.01700.0000
Pt Loc Mcp 10 Desgn As RP23R 6863 Part 1 Rem PCL 23140 Rock Lake Road Irreg
$2,696.92

Roll No. 6007.670.001.00300.0000
Con 1P PT Lot 5 & PT MCP10 Rp 23R7796 Part 6 To 9 PCL 43303 DKF REG
$3,874.17

Roll No. 6007.670.001.19700.0000
Eb Srl 1294 PT Mc A15 PCL 18453 PT Rk 1069 PCL 34511 Rp 23R5438 Part 2
$3,181.40

Roll No. 6007.670.001.28101.0000
M 293 PT Lot 26 & PT Lot 24 Des RP23R-6543 Part 1 PCL 38606 Irreg
$9,141.25

Roll No. 6007.670.001.36800.0000
456 P PT Des Kr 97 Pts 3&4 & Kr 633 Pts 5,6&7 PCL 15375 &A; Kr 1119 PT 1 PCL 25855 Irreg
$16,105.92

Roll No. 6007.720.001.07100.0000
Km 72 Parcel 25159 Irreg
$3,635.04

District of Dryden-Van Horne and Wainwright

Roll No. 6060.000.002.05800.0000
Con 1 S PT Lot 4 Des As 23R8303 Part 1 Rem PCL 31815 23R8303 Parts 2 & 3 Rem PCL 29467 Wainwright Twp
$6,958.40

Roll No. 6060.000.002.07300.0000
Con 1 PT Lot 5 PCL 20432 REG
$2,470.39

Roll No. 6060.000.002.09100.0000
Con 1 PT Lot 5 Part 1 On KR738 Pcls 12480 30473 Wainwright TWP REG
$12,716.65

Roll No. 6060.000.002.09200.0000
Con 1 PT Lot 5 Parts 1 & 2 On 23R8068 PCL 18670 Wainwright TWP REG
$3,682.94

District of Kenora

Roll No. 6089.503.951.00100.0000
Eb 119 Longlegged Lake PCL 2133 &A; 1991 Lup 1500086 Lup 15-4249-56205 Kenora Patricia Reg
$2,673.59

District of Red Lake

Roll No. 6095.000.001.03000.0000
Hk 6 S Of Perrault Falls PCL 19312 Hwy #105 abbr_sideE Reg
$4,901.70

District of Dryden

Roll No. 6096.520.003.09400.0000
Con 3 S PT Lot 7 RPKR1385 Part 4 5 & 7 & RP23R4949 Part 1 PCL 33321 Wainwright Reg
$2,517.78

Roll No. 6096.520.004.01100.0000
Con 8 S PT Lot 23 PCL 9322 REG
$5,477.65

Roll No. 6096.610.000.05202.0000
Plan M669 Lot 2 PCL 32552 REG
$3,774.77

Roll No. 6096.610.000.05225.0000
Plan M669 Lot 24 PCL 38200 REG
$4,222.04

Roll No. 6096.640.001.02808.0000
Plan M777 Lot 8 PCL 33479 REG
$3,624.40

Roll No. 6096.640.003.26600.0000
Plan M485 Lot 5 PCL 32435 &A; Part 1 On 23R7320 PCL 37711 Southworth Twsp Wabigoon Lake
$2,246.38

District of Sturgeon

Roll No. 6097.000.000.06300.0000
Plan M579 Lot 1 PCL 27996 &A; Part 3 To 4 23R5557 PCL 34961 &A; 34962 Irreg
$4,638.67

(143-G640E)