Ontario Securities Commission

Ontario Securities Commission Rule 13-502 Fees and Ontario Securities Commission Rule 13-503 (Commodity Futures Act) Fees

On October 18, 2019, amendments to Ontario Securities Commission Rule 13-502 Fees (OSC Rule 13-502) and amendments to Ontario Securities Commission Rule 13-503 (Commodity Futures Act) Fees (OSC Rule 13-503) came into force.

Under the amendments to OSC Rule 13-502, other identified individuals may certify Form 13-502F4 Capital Markets Participation Fee Calculation as to its completeness and accuracy.

Under the amendments to OSC Rule 13-503, other identified individuals may certify Form 13-503F1 (Commodity Futures Act) Participation Fee Calculation as to its completeness and accuracy.

The full text of the amendments to OSC Rules 13-502 and 13-503 are available in the Ontario Securities Commission’s Bulletin at (2019), 42 OSCB 8443 and 8444, and on the Commission’s website at http://www.osc.gov.on.ca.

(152-G503)

Ontario Energy Board

Final Amendments to the Code of Conduct for Gas Marketers
October 29, 2019

Note: The text of the amendments is set out in italics below, for ease of identification only.

  1. Section 1.2 of Part A of the Code of Conduct for Gas Marketers is amended by adding the following definitions, in alphabetical order:
    “business day”
    means any day other than a Saturday or a holiday;
    “holiday”
    means a holiday described in section 88 of the Legislation Act, 2006, S.O. 2006, c. 21, Sched. F as well as the August Civic Holiday;
  2. Section 1.10 of Part A of the Electricity Retailer Code of Conduct is amended by adding the following:
        1. The amendments to this Code made by the OEB on October 29, 2019, come into force on February 1, 2020.
  3. Section 7.2 of Part B of the Code of Conduct for Gas Marketers is replaced with the following:

    After a consumer directly contacts a gas marketer and makes a complaint, if the complaint is not resolved to the satisfaction of the consumer within 10 business days, the gas marketer shall inform the consumer that the consumer may contact the OEB at any time, and shall at the same time provide the consumer with either the OEB’s designated toll-free telephone number or local telephone number (as requested by the consumer), and the website address designated by the OEB for that purpose.

  4. Section 7.3 of Part B of the Code of Conduct for Gas Marketers is replaced with the following:
      1. For the purposes of sections 7.2 and 7.3A to 7.3I:
        “complaint”
        means an allegation by a consumer of a breach of an enforceable provision by a gas marketer.
        “Consumer Complaint Response Process”
        means the requirements set out in sections 7.3A to 7.3I;
        “enforceable provision”
        has the meaning given to it in section 3 of the Act; and
        “OEB E-Portal”
        means the OEB’s electronic communication tool used to communicate with a gas marketer for the purposes of the Consumer Complaint Response Process.
      1. A gas marketer shall, within five business days of the coming into force of this section, provide the OEB with an e-mail address for the purposes of the Consumer Complaint Response Process.

        The gas marketer shall ensure that the e-mail address is monitored at all times during the gas marketer’s regular business hours.

      2. A gas marketer shall, within five business days of the coming into force of this section, provide the OEB with the name, title, direct telephone number, direct e-mail address, and mailing address of:
        1. the person designated by the gas marketer as the gas marketer’s contact person for purposes of the Consumer Complaint Response Process; and
        2. the person that the person in paragraph (a) reports to.
      3. If any of the information required under section 7.3A or 7.3B changes, the gas marketer shall provide the OEB with updated information as soon as possible upon becoming aware of the change and in any event no later than five business days of the change taking effect.
      4. Where a non-complaint issue from a consumer is forwarded to a gas marketer through the OEB E-Portal, the gas marketer shall respond directly to the consumer, in a timely manner. In such a case, the gas marketer is not required to follow the process set out in sections 7.3E to 7.3H.
      5. Where a complaint is forwarded to a gas marketer through the OEB E-Portal, the gas marketer shall provide, through the OEB E-Portal, a response to the complaint that meets the requirements of section 7.3F within:
        1. two business days of the date of receipt of the complaint, where the complaint relates to an allegation of egregious agent conduct or is otherwise identified as urgent by the OEB when forwarding the complaint to the gas marketer; or
        2. 10 business days of receipt of the complaint in all other cases
      6. The gas marketer’s response referred to in section 7.3E must include the following:
        1. all pertinent information regarding the complaint, including any relevant background information;
        2. the steps taken by the gas marketer to investigate the complaint;
        3. the steps taken by the gas marketer to resolve the complaint;
        4. any other information that is reasonably necessary to enable a good understanding of the circumstances surrounding the complaint;
        5. if the complaint has not been resolved to the satisfaction of the consumer, the reasons why the complaint remains unresolved;
        6. if the complaint has been resolved to the satisfaction of the consumer, a description of the resolution and, if any further steps are required to implement the resolution, a timeline for when those steps will be completed; and
        7. a copy of all relevant documents and communications between the consumer and the gas marketer in relation to the complaint.
      7. Within five business days of being requested to do so, a gas marketer shall provide, through the OEB E-Portal, such additional information beyond the information required by section 7.3F regarding the gas marketer handling of a complaint as may be required by the OEB in order to review and assess the matter.
      8. Where section 7.3F(f) applies and the steps for implementing the resolution were not all completed at the time the gas marketer provides its response under section 7.E, the gas marketer shall confirm through the OEB E-Portal once the resolution has been completed. Such confirmation shall be provided as soon as possible, but in no event later than five business days after the date on which the resolution is completed.
      9. For the purposes of the Consumer Complaint Response Process, where there is a reference to a number of days between two events, the days shall be counted by excluding the day on which the first event happens and including the day on which the second event happens.
  5. Item 8(A) of the form of Certificate of Compliance set out in Appendix A to the Code of Conduct for Gas Marketers is amended by adding the following at the end of that item:

    and, where applicable, are in accordance with the Consumer Complaint Response Process set out in the OEB’s Code of Conduct for Gas Marketers

  6. Item 8(B) of section 8 of the form of Certificate of Compliance set out in Appendix A to the Code of Conduct for Gas Marketers is amended by adding the following after the words “in a timely manner”:

    And, where applicable, are in accordance with the Consumer Complaint Response Process set out in the OEB’s Code of Conduct for Gas Marketers,

  7. Item 8(A) of the form of Certificate of Compliance set out in Appendix B to the Code of Conduct for Gas Marketers is amended by adding the following at the end of that item:

    and, where applicable, are in accordance with the Consumer Complaint Response Process set out in OEB’s Code of Conduct for Gas Marketers

  8. Item 8(B) of the form of Certificate of Compliance set out in Appendix B to the Code of Conduct for Gas Marketers is amended by adding the following after the words “in a timely manner”:

    and, where applicable, are in accordance with the Consumer Complaint Response Process set out in OEB’s Code of Conduct for Gas Marketers,

(152-G504)

Final Amendments to the Electricity Retailer Code of Conduct
October 29, 2019

Note: The text of the amendments is set out in italics below, for ease of identification only.

  1. Section 1.2 of Part A of the Electricity Retailer Code of Conduct is amended by adding the following definitions, in alphabetical order:
    “business day”
    means any day other than a Saturday or a holiday;
    “holiday”
    means a holiday described in section 88 of the Legislation Act, 2006, S.O. 2006, c. 21, Sched. F as well as the August Civic Holiday;
  2. Section 1.10 of Part A of the Electricity Retailer Code of Conduct is amended by adding the following:
        1. The amendments to this Code made by the OEB on October 29, 2019, come into force on February 1, 2020.
  3. Section 7.2 of Part B of the Electricity Retailer Code of Conduct is replaced with the following:

    After a consumer directly contacts a retailer and makes a complaint, if the complaint is not resolved to the satisfaction of the consumer within 10 business days, the retailer shall inform the consumer that the consumer may contact the OEB at any time, and shall at the same time provide the consumer with either the OEB’s designated toll-free telephone number or local telephone number (as requested by the consumer), and the website address designated by the OEB for that purpose.

  4. Section 7.3 of Part B of the Electricity Retailer Code of Conduct replaced with the following:
      1. For the purposes of sections 7.2 and 7.3A to 7.3I:
        “complaint”
        means an allegation by a consumer of a breach of an enforceable provision by a retailer;
        “Consumer Complaint Response Process”
        means the requirements set out in sections 7.3A to 7.3I;
        “enforceable provision”
        has the meaning given to it in section 3 of the Act; and
        “OEB E-Portal”
        means the OEB’s electronic communication tool used to communicate with a retailer for the purposes of the Consumer Complaint Response Process.
      1. A retailer shall, within five business days of the coming into force of this section, provide the OEB with an e-mail address for the purposes of the Consumer Complaint Response Process. The retailer shall ensure that the e-mail address is monitored at all times during the retailer’s regular business hours.
      2. A retailer shall, within five business days of the coming into force of this section, provide the OEB with the name, title, direct telephone number, direct e-mail address, and mailing address of:
        1. the person designated by the retailer as the retailer’s contact person for purposes of the Consumer Complaint Response Process; and
        2. the person that the person in paragraph (a) reports to.
      3. If any of the information required under section 7.3A or 7.3B changes, the retailer shall provide the OEB with updated information as soon as possible upon becoming aware of the change and in any event no later than five business days of the change taking effect.
      4. Where a non-complaint issue from a consumer is forwarded to a retailer through the OEB E-Portal, the retailer shall respond directly to the consumer, in a timely manner. In such a case, the retailer is not required to follow the process set out in sections 7.3E to 7.3H.
      5. Where a complaint is forwarded to a retailer through the OEB E-Portal, the retailer shall provide, through the OEB E-Portal, a response to the complaint that meets the requirements of section 7.3F within:
        1. two business days of the date of receipt of the complaint, where the complaint relates to an allegation of egregious agent conduct or is otherwise identified as urgent by the OEB when forwarding the complaint to the retailer; or
        2. 10 business days of receipt of the complaint in all other cases.
      6. The retailer’s response referred to in section 7.3E must include the following:
        1. all pertinent information regarding the complaint, including any relevant background information;
        2. the steps taken by the retailer to investigate the complaint;
        3. the steps taken by the retailer to resolve the complaint;
        4. any other information that is reasonably necessary to enable a good understanding of the circumstances surrounding the complaint;
        5. if the complaint has not been resolved to the satisfaction of the consumer, the reasons why the complaint remains unresolved;
        6. if the complaint has been resolved to the satisfaction of the consumer, a description of the resolution and, if any further steps are required to implement the resolution, a timeline for when those steps will be completed; and
        7. a copy of all relevant documents and communications between the consumer and the retailer in relation to the complaint.
      7. Within five business days of being requested to do so, a retailer shall provide, through the OEB E-Portal, such additional information beyond the information required by section 7.3F regarding the retailer handling of a complaint as may be required by the OEB in order to review and assess the matter.
      8. Where section 7.3F(f) applies and the steps for implementing the resolution were not all completed at the time the retailer provides its response under section 7.E, the retailer shall confirm through the OEB E-Portal once the full resolution has been completed. Such confirmation shall be provided as soon as possible, but in no event later than five business days after the date on which the resolution is completed.
      9. For the purposes of the Consumer Complaint Response Process, where there is a reference to a number of days between two events, the days shall be counted by excluding the day on which the first event happens and including the day on which the second event happens.
  5. Item 8(A) of the form of Certificate of Compliance set out in Appendix A to the Electricity Retailer Code of Conduct is amended by adding the following at the end of that item:

    and, where applicable, are in accordance with the Consumer Complaint Response Process set out in the OEB’s Electricity Retailer Code of Conduct

  6. Item 8(B) of the form of Certificate of Compliance set out in Appendix A to the Electricity Retailer Code of Conduct is amended by adding the following after the words “in a timely manner”:

    and, where applicable, are in accordance with the Consumer Complaint Response Process set out in the OEB’s Electricity Retailer Code of Conduct,

  7. Item 8(A) of the form of Certificate of Compliance set out in Appendix B to the Electricity Retailer Code of Conduct is amended by adding the following at the end of that item:

    and, where applicable, are in accordance with the Consumer Complaint Response Process set out in the OEB’s Electricity Retailer Code of Conduct

  8. Item 8(B) of the form of Certificate of Compliance set out in Appendix B to the Electricity Retailer Code of Conduct is amended by adding the following after the words “in a timely manner”:

    and, where applicable, are in accordance with the Consumer Complaint Response Process set out in the OEB’s Electricity Retailer Code of Conduct,

(152-G505)

Marriage Act

certificate of permanent registration as a person authorized to solemnize marriage in Ontario have been issued to the following:

October 21, 2019 to October 27, 2019

Name Location Effective Date
Abernethie, Marcus John Woodstock, ON, CA 21-Oct-2019
Holmes, Darrell John Woodstock, ON, CA 21-Oct-2019
Rizvi, Hasan Shaeba Mississauga, ON, CA 21-Oct-2019
Amogu, Christian Ifeanyi Windsor, ON, CA 23-Oct-2019
Chan, Kam Wah Clarence Scarborough, ON, CA 23-Oct-2019
Fordjour, Rebecca Mississauga, ON, CA 23-Oct-2019
Gordon, Dwayne Stainton Brampton, ON, CA 23-Oct-2019
Guimaraes, Porfirio Rodrigues Pinto London, ON, CA 23-Oct-2019
Henley, Carol Ann Hanmer, ON, CA 23-Oct-2019
Henley, David James Hanmer, ON, CA 23-Oct-2019
Jeong, Aejin Etobicoke, ON, CA 23-Oct-2019
Kim, Dae-Gun Etobicoke, ON, CA 23-Oct-2019
Lemon, Michael Price Oshawa, ON, CA 23-Oct-2019
Libby, John David Renfrew, ON, CA 23-Oct-2019
Martin, Bernard William Corunna, ON, CA 23-Oct-2019
Plummer, Roan Dale Mississauga, ON, CA 23-Oct-2019
Raj, Sekar Lourdu Woodstock, ON, CA 23-Oct-2019
Renaud, Robert John Paul Windsor, ON, CA 23-Oct-2019
Silva, Marize Dias Toronto, ON, CA 23-Oct-2019
Sotomayor Ramirez, Maria Fernanda Burlington, ON, CA 23-Oct-2019
St Georges, Joseph Berthony Midland, ON, CA 23-Oct-2019
Stewart, Georgiana Mary Frances Kingston, ON, CA 23-Oct-2019
Achim, Gabriel Stoney Creek, ON, CA 25-Oct-2019
Agbonaye, Nicolea Yolande Kitchener, ON, CA 25-Oct-2019
Agbonaye, Omodiale Kitchener, ON, CA 25-Oct-2019
Agustin, Samuel Dimaapi Cochrane, ON, CA 25-Oct-2019
Ellis, Shawn Alfred Auroro, ON, CA 25-Oct-2019
Goodwin, John Matthew Stratford, ON, CA 25-Oct-2019
Kanaparthi, Rambabu Penetanguishene, ON, CA 25-Oct-2019
Lee, Edward Howard Toronto, ON, CA 25-Oct-2019
Metcalfe, Evelyn Stittsville, ON, CA 25-Oct-2019
Nanninga, Michael Derk Peterborough, ON, CA 25-Oct-2019
Norman, Rebecca Toronto, ON, CA 25-Oct-2019
Orpana, Andrew Antonio Olavi Oshawa, ON, CA 25-Oct-2019
Ranasinghearachchige, Jeremy Shanindra Thornhill, ON, CA 25-Oct-2019
Rekman, Margaret Cornelia Thunder Bay, ON, CA 25-Oct-2019
Renaud, Samantha Ottawa, ON, CA 25-Oct-2019
Steward, Gladstone York, ON, CA 25-Oct-2019
Tuletta-Bowman, Natasha Kenmore, ON, CA 25-Oct-2019
Wekesa, Oliver Barasa Trenton, ON, CA 25-Oct-2019

Re-Registrations

Name Location Effective Date
Birtch, Aaron James Smiths Falls, ON, CA 22-Oct-2019
Van Duinen, Lee-Ann Tina Irene Guelph, ON, CA 22-Oct-2019
Van Duinen, Peter David Guelph, ON, CA 22-Oct-2019
Stokes, Howard Andrew Sailes Pakenham, ON, CA 23-Oct-2019
Voulgaris, Christos Toronto, ON, CA 23-Oct-2019
Dorey, Terry Paul Brantford, ON, CA 25-Oct-2019
Gayle, Asser Windsor, ON, CA 25-Oct-2019

certificates of temporary registration as person authorized to solemnize marriage in Ontario have been issued to the following:

October 21, 2019 to October 27, 2019

Date Name Location Effective Date
26-Dec-2019 to 30-Dec-2019 McKee, Francis B Pierrefonds, QC, CA 23-Oct-2019

certificate of cancellation of registration as a person authorized to solemnize marriage in Ontario have been issued to the following:

October 21, 2019 to October 27, 2019

Name Location Effective Date
Cantlon, Carman Dennis Burlington, ON, CA 21-Oct-2019
Davis, Daniel Robert Fort Francis, ON, CA 21-Oct-2019
Fraser, Dennis Graham Bancroft, ON, CA 21-Oct-2019
Heyland, Daren Keith Kingston, ON, CA 21-Oct-2019
Hilke, Robert Raunch International Falls, MN, USA 21-Oct-2019
Ingravalle, Jerry Richmond Hill, ON, CA 21-Oct-2019
Koostachin, Michel Attawapiskat, ON, CA 21-Oct-2019
Layne, Gregory Bryce Petrolia, ON, CA 21-Oct-2019
Matsau, Patrick Maboee Havre-Saint-Pierre, QC, CA 21-Oct-2019
Mohammad, Bijan Toronto, ON, CA 21-Oct-2019
Parada Guerrero, Nelson Estuardo London, ON, CA 21-Oct-2019
Pitso, Pascalis Pali Fort Albany, ON, CA 21-Oct-2019
Rose, Majorie Barrie, ON, CA 21-Oct-2019
Rourke, Sandy Bruce L’Original, ON, CA 21-Oct-2019
Schubert, Rolf Michael Trenton, ON, CA 21-Oct-2019
Sowchuck, George Adam Peterborough, ON, CA 21-Oct-2019
Spiridigliozzi, Mario Maple Ridge, BC, CA 21-Oct-2019
Stitt, Lawrence Wesley London, ON, CA 21-Oct-2019
Tabulao, Jonathan Toronto, ON, CA 21-Oct-2019
Vezina, Rodrigue Richelieu, QC, CA 21-Oct-2019
Kukkola, Glenn Umitkoy, Ankara, Turkey 22-Oct-2019
Abbott, Robert Bryan Oshawa, ON, CA 23-Oct-2019
Battle, Christopher Oakville, ON, CA 23-Oct-2019
Kerr, Steven Orillia, ON, CA 23-Oct-2019
MacDouell, Steve London, ON, CA 23-Oct-2019
Moss, Joanne M T Brockville, ON, CA 23-Oct-2019
Schwarm, Carsten Joachim Katikati, , New Zealand 23-Oct-2019
Schwarm, Rosalie Mary Katikati, , New Zealand 23-Oct-2019
Castonguay–Norris, Tania Lombardy, ON, CA 24-Oct-2019
Cleland, Brian Priceville, ON, CA 24-Oct-2019
Duclos, Curtis Edgar Digby, NS, CA 24-Oct-2019
Elliott, Robyn R Caledon, ON, CA 24-Oct-2019
Leung, Louis Markham, ON, CA 24-Oct-2019
Murphy, Thomas Huntsville, ON, CA 24-Oct-2019
Padron, Alejandro Gabriel Brampton, ON, CA 24-Oct-2019
Rutledge, H Kevin Stouffville, ON, CA 24-Oct-2019
Sethi, Arun Brampton, ON, CA 24-Oct-2019
Sethi, Roma Brampton, ON, CA 24-Oct-2019
Tirelli, Alessandro Bethlehem, PA, USA 24-Oct-2019
Trask, Joyce Alene Yarmouth, NS, CA 24-Oct-2019
Mullen, Dana Ottawa, ON, CA 25-Oct-2019
Steiner, Rene Adolph London, ON, CA 25-Oct-2019

Alexandra Schmidt
Deputy Registrar General

(152-G506)