Ontario is located on the traditional territory of Indigenous peoples dating back countless generations. We/I want to show our/my respect for their contributions and recognize the role of treaty making in what is now Ontario. We/I encourage you to reflect on and acknowledge the Indigenous territory and unique history where you are located.

Mandate

The Public Service of Ontario Act, 2006 (PSOA) sets out the roles and authorities of the Public Service Commission (PSC) granting most human resource authorities to the PSC and others to the Management Board of Cabinet (MBC). The MBC, under the PSOA, can also establish terms and conditions of employment by directive.

The mandate of the PSC, under Part III of the PSOA, is to ensure:

  • effective management and administration of human resources in relation to public servants that the PSC or its delegates appoint to employment by the Crown
  • non-partisan recruitment and employment of public servants that the PSC, or its delegates, appoint to employment by the Crown

Structure, roles and membership

The PSC is a “Non-Board-Governed Regulatory Agency” (as defined by the Agencies and Appointments Directive) without budget or staff. Secretariat services are provided by public service staff from the Centre for People, Culture and Talent (CPCT), a division of Treasury Board Secretariat (TBS). A memorandum of understanding (MOU) between the President of the Treasury Board (TBS Minister) and the PSC Chair outlines expectations between the government and the agency. The PSC is accountable to the TBS Minister through the MOU.

Roles and membership (see Appendix 1 for 2022 membership list):

  • TBS Deputy Minister is the PSC Chair and permanent member of the PSC.
  • Assistant Deputy Minister, Talent and Leadership Division is the PSC Secretary, and a regular Ontario Public Service employee.
  • Secretary of the Cabinet, as head of the public service, is a permanent member of the PSC.
  • Other deputy minister members (nominated by the Secretary of the Cabinet based on experience, diversity and expertise) are appointed by the Lieutenant Governor in Council to the role of commissioner for a one-year term, which may be renewed.

The PSC role in HR governance for the Ontario Public Service

The PSC is assigned authority under the PSOA to establish terms and conditions of employment for employees in ministries and Commission public bodies. Authority covers appointments to the public service, discipline, investigations, dismissals, and post-service conflict of interest for ministry employees. The PSC issues directives and policies to establish principles and requirements to fulfil statutory obligations. The PSC authority does not extend to creation of job classes and compensation; this is retained by the MBC.

For effective HR management and accountability, the PSC delegates most authorities to deputy ministers for employees in ministries and to prescribed delegates for employees in Commission public bodies. In addition, MBC sub-delegates power to PSC as it relates to the creation of positions, salary or wage ranges and other terms and conditions of employment. Limits on sub-delegation are set where appropriate and the PSC retains the right to make (or overrule) decisions should it so choose. For example, the PSC retains authority to appoint senior executives in Executive 3 and Executive 4 classes of positions (assistant deputy minister, associate deputy minister or equivalent), and for dismissals of employees in all Executive classes of positions.

Resources

Commissioners are not remunerated to serve on the PSC. The PSC does not maintain a budget or staff, however, a staff resource (equal to half a full-time equivalent) from CPCT provides secretariat services. Duties include advice to ministries when preparing submissions for PSC consideration, agenda-setting, meeting coordination and distribution of meeting materials. Funding for the PSC’s administrative operations is provided by CPCT in accordance with TBS budgeting priorities and procedures.

Priorities

The PSC provides enterprise direction for the effective management of human resources in the Ontario Public Service. The CPCT in TBS assists the PSC in achieving objectives through enterprise-wide human resources planning, policy advice, strategy development, workforce data and business trends analysis, administrative management (coordination, agenda-setting and records management), reporting and talent consulting services for ministries. The PSC will, over the course of this business plan:

  1. approve human resource management directives and policies and associated programs to shape a non-partisan, professional, ethical, competent, healthy and safe, diverse, accessible, anti-racist, inclusive and respectful public service, and mitigate workforce risks. PSC will oversee policy change recommendations that may result from the leadership pledge commitments associated with the third-party review of OPS inclusive workplace policies and programs
  2. promote the Ontario Public Service values
  3. oversee and monitor progress in achieving the strategic priorities and goals set out in the new OPS people and culture strategy to improve the employee experience, develop future-ready talent and equip the OPS to deliver excellent public services to Ontarians
  4. optimize business processes for effective decision-making by the PSC
  5. report annually on PSC performance against business plan commitments

Performance measures and annual targets

The PSC’s performance will be assessed against:

Policy development

  • Annually, 100% of non-compensation policies that form part of the annual HR policy review agenda (see Appendix 2) are reviewed.
  • 100% completion of annual policy reviews where legislation (e.g., Occupational Health and Safety Act) prescribes the frequency of such reviews.

Public service talent and leadership

  • Annual reporting on number of appointments to Executive 3 or Executive 4 (or equivalent) classes of positions.
  • Quality of PSC executive appointments through a quality of hire index that measures the performance, retention, and growth potential of executives two years post-hire.
  • Analyze sociodemographic survey respondent information of PSC appointments to Executive 3 or Executive 4 (or equivalent) classes of positions to identify potential barriers faced by individuals from equity-deserving groups.

HR strategy

  • Implementation of the new OPS people and culture strategy to improve employee experience, develop future-ready talent and equip the OPS to deliver excellent public services as measured against established priorities.
  • Alignment with government and business priorities, programs and initiatives through the OPS people and culture strategy and reporting of performance against the associated measurement framework.

Conflict of interest

  • Annually, 85% of post-service conflict of interest determinations are made for ministry employees within 60 calendar days of receiving the request.
  • Annual reporting on number of requests for determinations received by former ministry employees, number requiring non-standard restrictions, and instances in which the PSC had to act due to non-compliance with direction.
  • Annual communication of requirements to 100% of ministry employees who are obligated to submit annual financial conflict of interest declarations to the Integrity Commissioner or attest to no change in status since their last declaration.

Administration and reporting

  • Implementation of PSC business process improvements to optimize effective and efficient deliberation, decision-making and communication of decisions made by the committee.
  • Submission of the annual report of achievements to the TBS Minister.

Risk assessment and mitigation

Acting within the authorities granted to it under PSOA, as well as those delegated to it by MBC, the PSC makes decisions with respect to several potentially high-risk matters related to:

  • policy direction for management of public servants
  • appointments of senior executives in Executive 3 and Executive 4 classes of positions
  • dismissals of employees in Executive (levels 2 to 4) classes of positions (or equivalent)
  • determinations of post-service conflict of interest for former ministry employees

The enterprise risk management framework provides an overarching structure that the OPS can utilize to embed risk management in decision-making and relevant organizational processes. Integration of risk management is a strategic, decision-making tool that minimizes threats and takes advantage of opportunities.

Assessment of PSC strategic priorities by likelihood and impact of risks are complemented by risk indicators and mitigation to determine risk appetite and tolerance in the execution of the mandate.

Priority Risk Likelihood Impact Overall risk rating Mitigation
Policy direction
Approve human resource management directives and policies and oversee the leadership pledge commitments under PSC authority to shape a non-partisan, professional, ethical, competent, healthy and safe, diverse, accessible, anti-racist, inclusive, and respectful public service, and mitigate workforce risks.
Governance
PSOA and MBC grant authority to the PSC to set terms and conditions of employment. There is a risk to efficient governance without appropriate delegation of authority.
Low High impact Medium – high

Avoid: PSC will review non-compensation policies that form part of the policy review agenda to ensure that directives and policies remain current and relevant, and address evolving organizational priorities, recommendations, and response for HR management.

Mitigate: PSC will continue to monitor the HR Delegation of Authority, to ensure accountability for hiring decisions are consigned to the appropriate level in the organization to optimize organizational efficiency and excellence.

Policy direction
Approve human resource management directives and policies and oversee the leadership pledge commitments under PSC authority to shape a non-partisan, professional, ethical, competent, healthy and safe, diverse, accessible, anti-racist, inclusive, and respectful public service, and mitigate workforce risks.
Service delivery
There are risks in attracting, developing and retaining talent critical to the public service’s capability to deliver services.
Low High impact Medium – high Avoid: PSC will review non-compensation policies that form part of the policy review agenda to ensure that directives and policies remain current and relevant, and address evolving organizational priorities, recommendations, and response for HR management.
Policy direction
Approve human resource management directives and policies and oversee the leadership pledge commitments under PSC authority to shape a non-partisan, professional, ethical, competent, healthy and safe, diverse, accessible, anti-racist, inclusive, and respectful public service, and mitigate workforce risks.

Reputational
There are risks with not preserving OPS reputation as a non-partisan, merit-based, anti-racist and inclusive employer that is representative of the people of Ontario.

There is also risk of eroding employee engagement and confidence.

Low High Medium – high

Avoid: PSC will review non-compensation policies that form part of the policy review agenda to ensure that directives and policies remain current and relevant, and address evolving organizational priorities, recommendations, and response for HR management.

Mitigate: PSC will approve policy direction and/or changes related to the leadership pledge commitments (e.g., anti-racism, diversity, inclusion, accessibility) that promote merit-based, equitable and inclusive hiring decisions.

Policy direction
Approve human resource management directives and policies and oversee the leadership pledge commitments under PSC authority to shape a non-partisan, professional, ethical, competent, healthy and safe, diverse, accessible, anti-racist, inclusive, and respectful public service, and mitigate workforce risks.
Legal
As a large, decentralized organization, there are risks to OPS compliance with legislation (e.g., PSOA, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act , Employment Standards Act and Occupational Health & Safety Act) that binds the Crown as an employer.
Low High Medium – high

Avoid: PSC will review non-compensation policies that form part of the policy review agenda to ensure that directives and policies remain current and relevant, and address evolving organizational priorities, recommendations, and response for HR management.

Mitigate: PSC will maintain compliance with legislation (e.g. PSOA, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act , Employment Standards Act and Occupational Health & Safety Act) and other legal guidance (e.g., public health advice) for the OPS as employer, through policy and programs.

Policy direction
Approve human resource management directives and policies and oversee the leadership pledge commitments under PSC authority to shape a non-partisan, professional, ethical, competent, healthy and safe, diverse, accessible, anti-racist, inclusive, and respectful public service, and mitigate workforce risks.
Health & Safety
There are financial, fiduciary liability and employee risks with failure to comply with health and safety legislation and workplace safety measures.
Low High Medium – high

Avoid: PSC will review non-compensation policies that form part of the policy review agenda to ensure that directives and policies remain current and relevant, and address evolving organizational priorities, recommendations, and response for HR management.

Mitigate: PSC will maintain compliance with legislation (e.g., PSOA, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act , Employment Standards Act and Occupational Health & Safety Act) and other legal guidance (e.g., public health advice) for the OPS as employer, through policy and programs.

Talent and leadership
Approve human resource management directives and policies and oversee the leadership pledge commitments under PSC authority to shape a non-partisan, professional, ethical, competent, healthy and safe, diverse, accessible, anti-racist, inclusive, and respectful public service, and mitigate workforce risks.

Promote the Ontario Public Service values.

Promote a culture of diversity, equity, inclusion, anti-racism, and accessibility.

Service delivery
There are risks that the OPS does not make timely decisions to attract, deploy and retain skilled, diverse, and engaged employees to deliver critical public services.
Low High impact Medium – high

Avoid: PSOA employment and ethical frameworks are maintained and promoted to ensure a non-partisan, ethical, professional, and competent public service.

Mitigate: PSC meets bi-weekly to provide oversight of executive talent through the approval of appointments to Executive 3 and Executive 4 classes of positions (and equivalent).

Key Risk Indicator

Annual turnover for regular (permanent) staff is 6.0%.

Mitigate: PSC will monitor as increases may indicate risk of lost productivity and increased operating costs (employee recruitment, orientation, onboarding, lost capacity, etc.).

Talent and leadership
Approve human resource management directives and policies and oversee the leadership pledge commitments under PSC authority to shape a non-partisan, professional, ethical, competent, healthy and safe, diverse, accessible, anti-racist, inclusive, and respectful public service, and mitigate workforce risks.

Promote the Ontario Public Service values.

Promote a culture of diversity, equity, inclusion, anti-racism, and accessibility.
Reputational
There are risks that the OPS is not perceived to be non-partisan, open and transparent in how it recruits and deploys employees. There are also risks associated with the OPS reputation as an inclusive, equitable, accessible, and anti-racist employer that is representative of the people of Ontario.
Low High Medium – high Mitigate: PSC will monitor the OPS Employee Experience Survey, including employee engagement levels, as a decrease may indicate risk in achieving the values, culture and morale that set the conditions for success and employee performance.
Talent and leadership
Approve human resource management directives and policies and oversee the leadership pledge commitments under PSC authority to shape a non-partisan, professional, ethical, competent, healthy and safe, diverse, accessible, anti-racist, inclusive, and respectful public service, and mitigate workforce risks.
Legal
There are risks associated with how employees are appointed to the public service as prescribed in PSOA and compliance with the Ontario Human Rights Code and Employment Standards Act.
Low High Medium – high Mitigate: PSC will approve appointments to the public service as prescribed in PSOA and maintain compliance with the Ontario Human Rights Code and Employment Standards Act.
Strategic planning
Oversee and monitor progress in achieving the strategic priorities and goals set out in the new OPS people and culture strategy to improve the employee experience, develop future-ready talent and equip the OPS to deliver excellent public services to Ontarians.
Alignment with organizational priorities
There is the risk that human resource management is not aligned with organizational priorities in key areas (e.g., modernization, diversity, equity, inclusion, anti-racism, and accessibility).
Low Moderate Low

Avoid: PSC will actively monitor the achievement of objectives.

Mitigate: PSC will be briefed on communication planning in advance of launch, and following launch will monitor implementation and alignment with the OPS people and culture strategy priorities through periodic reporting by CPCT that considers whether the strategy enables delivery of organizational priorities.

Strategic planning
Oversee and monitor progress in achieving the strategic priorities and goals set out in the new OPS people and culture strategy to improve the employee experience, develop future-ready talent and equip the OPS to deliver excellent public services to Ontarians.
Service delivery
There are risks that the public service agenda cannot be delivered without future-ready workforce strategies that prepare the OPS to take on the challenges of today and tomorrow within expected timelines.
Low High Medium – high

Avoid: PSC will actively monitor the achievement of objectives.

Mitigate: PSC to review, discuss and provide direction based on periodic reporting from CPCT on the progress of the OPS people and culture strategy implementation.

Strategic planning
Oversee and monitor progress in achieving the strategic priorities and goals set out in the new OPS people and culture strategy to improve the employee experience, develop future-ready talent and equip the OPS to deliver excellent public services to Ontarians.
Reputational
Without intentional planning, there is potential to undermine OPS reputation as an inclusive, equitable, accessible, and anti-racist employer that is representative of the people of Ontario and attracts and retains a highly engaged and diverse workforce.
Low High Medium – high

Avoid: PSC will continue with active and ongoing effort to monitor the achievement of objectives.

Mitigate: PSC will monitor alignment with the PSOA ethics and integrity framework and senior leadership diversification program and reporting, in alignment with the OPS people and culture strategy priorities and objectives.

Mitigate: PSC will monitor indicators of inclusion levels, including those from the OPS Employee Experience Survey, and support initiatives that can improve these indicators and achieve inclusive workplace goals. A decrease in indicators of inclusion may indicate risk of failing to achieve a culture and morale that set the conditions for a safe, fair, valued, and respected employee experience.

Dismissals of executive employees
Promote the Ontario Public Service values.
Reputational
There are risks to OPS reputation in how executives are dismissed from employment.
Low High Medium – high Mitigate: PSC will retain decision-making authority for dismissals of employees in all executive classes to ensure fair and consistent processes across the enterprise.
Dismissals of executive employees
Promote the Ontario Public Service values.
Legal
There are risks of legal challenges from dismissed executives.
Low High Medium – high Mitigate: PSC will secure legal advice from TBS Legal Services Branch when considering a recommendation to dismiss.
Dismissals of executive employees
Promote the Ontario Public Service values.
Financial
There are financial costs associated with dismissing executives.
Low High Medium – high Mitigate: PSC will secure legal advice from TBS Legal Services Branch when considering a recommendation to dismiss.
Ethical behaviour
Promote the Ontario Public Service ethics and values.
Reputational
There is the potential risk to OPS reputation as an ethical employer if the PSC does not fulfil its role as ethics executive for former ministry employees.
Low High Medium-high

Avoid: PSOA employment and ethical frameworks are maintained and promoted to ensure a non-partisan, ethical, professional, and competent public service.

Mitigate: As ethics executive for former employees, the PSC will make determinations regarding potential conflicts of interest from former public servants who worked in a ministry.

Ethical behaviour
Promote the Ontario Public Service ethics and values
Legal
There are compliance risks associated with fulfilling requirements of the PSOA ethical framework.
Low High Medium – high Mitigate: PSC will secure legal advice from TBS Legal Services Branch when considering conflict of interest declarations from former employees who worked in a ministry.
Administration and reporting
COVID‑19 pandemic recovery
Governance
There are risks in effectively and efficiently executing the PSC’s governance role in facilitating the reopening of OPS workplaces through appointments and approvals.
Low High Medium – high

Mitigate: PSC will review business processes periodically to optimize effectiveness and efficiency in executing its mandate, which may include adding meetings to the schedule or alternate methods for considering urgent appointments.

Mitigate: PSC to ensure thorough onboarding of new commissioners for effective governance and decision-making.

Administration and reporting
Compliance with reporting requirements (business planning, annual reporting) of the Agencies and Appointments Directive.
Policy
There are compliance risks in meeting requirements (business planning, annual reporting) of the Agencies and Appointments Directive.
Low High Medium – high Mitigate: PSC will submit an annual report to the TBS Minister to demonstrate progress against business plan priorities and fulfilment of accountability under the Agencies and Appointments Directive.

Conclusion

This plan outlines the business priorities and risk mitigation strategies for the Public Service Commission to fulfill obligations under the Agencies and Appointments Directive over the next three years. Progress will be reported annually and tabled in the Legislative Assembly in accordance with the Treasury Board/Management Board of Cabinet timelines.

Centre for People, Culture and Talent
Treasury Board Secretariat

Appendix 1: Public Service Commission Members (as of January 3, 2022)

Public Service Commission members generally serve one-year terms and are appointed by Order in Council. New members will be appointed or existing members may be renewed when member terms end.

Chair, Public Service Commission

Deborah Richardson
Deputy Minister, Treasury Board Secretariat
Secretary of Treasury Board and Management Board of Cabinet
Room 5320, Whitney Block
99 Wellesley Street West
Toronto, ON M7A 1A1
Tel: 416-325-1607

Commissioners

Shawn Batise
Deputy Minister
Ministry of Indigenous Affairs
Suite 400, 160 Bloor Street East
Toronto, ON, M7A 2E6
Tel: 416-327-4496

Denise Cole
Deputy Minister
Ministry of Children, Community and Social Services
7th Floor, 438 University Avenue
Toronto, ON M5G 2K8
Tel: 416-325-5225

David Corbett
Deputy Attorney General
McMurtry-Scott Building
11th Floor, 720 Bay Street
Toronto, ON M7A 2S9
Tel: 416-326-2640

Karen Ellis
Deputy Solicitor General
Ministry of the Solicitor General
25 Grosvenor Street
Toronto, ON M7A 1Y6
Tel: 416-327-9734

Michelle DiEmanuele
Secretary of the Cabinet & Head of the Public Service
Room 6420, Whitney Block
99 Wellesley Street West
Toronto, ON M7A 1A1
Tel: 416-325-7641

Martha Greenberg
Deputy Minister of Policy and Delivery
Associate Secretary of the Cabinet
Room 6420, Whitney Block
99 Wellesley Street West
Toronto, ON M7A 1A1
Tel: 416-325-3759

John Kelly
Deputy Minister
Ministry of Agriculture, Food and Rural Affairs
11th Floor, 77 Grenville Street
Toronto, ON M7A 1B3
Tel: 519-826-4009

Greg Meredith
Deputy Minister
Ministry of Labour, Training and Skills Development
14th Floor, 400 University Avenue
Toronto, ON M7A 1T7
Tel: 437-326-7600

Monique Rolf von den Baumen-Clark
Deputy Minister
Ministry of Northern Development, Mines, Natural Resources and Forestry
Room 6643, Whitney Block
99 Wellesley Street West
Toronto, ON M7A 1W3
Tel: 416-314-2140

Stephen Rhodes
Deputy Minister
Ministry of Energy
10th Floor, 77 Grenville Street
Toronto, ON M7A 2C1
Tel: 416-327-6734

PSC Secretariat

Vacant, Strategic Advisor to the Public Service Commission
Chief Talent Officer & Associate Deputy Minister
Centre for People, Culture and Talent
Treasury Board Secretariat
5thh Floor, Whitney Block
99 Wellesley Street West
Toronto, ON M7A 1W4

Stephen Brown, Secretary to the Public Service Commission
Assistant Deputy Minister, Talent and Leadership Division
Centre for People, Culture and Talent
Treasury Board Secretariat
595 Bay Street, Suite 1203
Toronto, ON M5G 2C2
Tel: 416-937-8303

Appendix 2: 2021-2022 Policy & Priorities Agenda

2021-2022 Agenda

An agenda and priorities for 2021-2022 (to be updated as required to reflect new government priorities/emerging opportunities):

Priority area Policy/Initiative PSC  meeting target (TBC)
Mandated Policy Reviews: required under Occupational Health and Safety Act. Respectful Workplace Policy Q3/Q4
Mandated Policy Reviews: required under Occupational Health and Safety Act. Workplace Violence Prevention Policy Q3/Q4
Mandated Policy Reviews: required under Occupational Health and Safety Act. Occupational Health and Safety Policy Q3/Q4
Public Service Excellence – Fostering an inclusive, responsible, and skilled workforce. OPS Leadership Pledge – Implementation* Ongoing
Public Service Excellence – Fostering an inclusive, responsible, and skilled workforce. Policy on Preventing Barriers in Employment Q4/Q1
Public Service Excellence – Fostering an inclusive, responsible, and skilled workforce. Ethical Framework Program Ongoing
Government Priorities – Delivering on key commitments. Span of Control Reporting Ongoing
Government Priorities – Delivering on key commitments. Hiring Freeze Guidance & Reporting Ongoing
Workforce of the Future – Strategic initiatives that create the conditions for a flexible, innovative, and skilled workforce. OPS Flexible Work Strategy/Remote Work Ongoing
Workforce of the Future – Strategic initiatives that create the conditions for a flexible, innovative, and skilled workforce. OPS People and Culture Strategy Renewal Q4
Foundations: internal/public reporting, innovations in workforce analysis, employee engagement. Foundations: internal/public reporting, innovations in workforce analysis, employee engagement. Ongoing

Long-term agenda (to be confirmed on an annual basis)

HR Policies (non-Compensation)
Mandated policy reviews (Reviewed annually)
Last revised
Mandated policy reviews (Reviewed annually)
Comprehensive Evaluationfootnote 1
Mandated policy reviews (Reviewed annually)
Respectful Workplace Policy Dec 2020 2022/23footnote 1 (addressing Leadership Pledge commitment)
Workplace Violence Prevention Policy Dec 2020 2023/24footnote 1
Occupational Health and Safety Policy Dec 2020 2024/25footnote 1
HR Policies (non-Compensation)
Key Human Resources Directives and Policies
Last revised
Key Human Resources Directives and Policies
Comprehensive Evaluationfootnote 1
Key Human Resources Directives and Policies
Attendance Policy Jan 2018 2024/25footnote 1
Disability Accommodation Policy Feb 2015 2021/22 – 2022/23footnote 1 (addressing Leadership Pledge commitment)
Disclosure of Wrongdoing Directive (Ministries including Minister’s offices) Aug 2015 2022/23footnote 1
Disclosure of Wrongdoing Directive (public bodies) through MBC approval Dec 2015 2022/23footnote 1
Employee Performance Policy Apr 2016 2023/24footnote 1
Employment Policy Nov 2020 2023/24footnote 1
Employment Screening Checks Policy Nov 2018 2024/25footnote 1
Human Resources Management Delegation of Authority Directive Apr 2012 2022/23footnote 1
Human Resources Management Directive through MBC approval Apr 2012 2022/23footnote 1
Learning and Development Policy Apr 2012 2023/24footnote 1
Policy on Preventing Barriers in Employment Jan 2013 2021/22footnote 1 (addressing Leadership Pledge commitment)
Secondment to a Minister’s Office Policy Nov 2017 2024/25footnote 1