Published plans and annual reports 2024–2025: Ministry of Seniors and Accessibility
Plans for 2024–2025, and results and outcomes of all provincial programs delivered by the Ministry of Seniors and Accessibility in 2023–2024.
Ministry overview
Ministry’s vision
The Ministry for Seniors and Accessibility (MSAA) supports the health and well-being of people with disabilities and older Ontarians, by working to improve their quality of life, and developing programs to help them stay safe, healthy, independent, and engaged in their communities. It does this by removing and preventing barriers to improve accessibility, as well as changing perceptions and promoting the benefits of an inclusive and accessible Ontario that is open to people of all ages and abilities.
Ministry programs
The ministry supports, develops and delivers programs and public services to improve the quality of life for older adults/seniors and people with disabilities. Acting as an agent for positive change, the ministry also plays a leadership role by using an accessibility and aging population lens when advising on the development of government-wide policies and programs that impact seniors and people with disabilities.
The ministry’s programs are delivered primarily through two different streams of Transfer Payment Agreements (TPAs) — annual grant programs and on-going strategic initiative and partnership programs.
Grants programs
- Seniors Community Grant Program (SCG) — Grants ranging from $1,000 up to $25,000 to help community organizations’ ability to provide opportunities for greater social inclusion, volunteerism and community engagement for older adults, from the safety of their homes or other safe environments.
- Seniors Active Living Centres Program (SALC) — These programs offer social, cultural, learning and recreational programs for older adults that promote health, well-being and social connections.
- EnAbling Change Program (ECP) — The program provides funding to not-for-profit organizations, industry organizations and professional associations to educate their stakeholders about the value and benefits of accessibility, and help support compliance with accessibility laws.
- Inclusive Community Grants Program (ICG) — The program helps ensure local governments and community organizations consider Ontarians of all ages and abilities at every stage of community planning and development. Inclusive communities respond to both the opportunities and challenges of an aging population by creating physical and social environments that support independent and active living.
Strategic partnership programs
- Home and Vehicle Modification Program (HVMP) helps children, adults and seniors with restricted mobility continue living safely in their homes, avoid job loss and participate in their communities. Eligible individuals may receive grants of up to $15,000 lifetime maximum for home modifications, adaptations and devices, and/or up to $15,000 for vehicle modifications every 10 years.
- Elder Abuse Prevention Ontario (EAPO) builds community capacity to support seniors at risk or affected by elder abuse, increase public awareness of elder abuse through education, and increase knowledge of front-line responders and service professionals.
- Accessibility for Ontarians with Disabilities Program is the ministry’s Compliance Assurance program that is focused on ensuring compliance with accessibility standards and other requirements under the Accessibility for Ontarians with Disabilities Act, 2005.
- La Fédération des aînés et des retraités francophones de l’Ontario (FARFO): aka The Federation of Francophone Seniors and Retirees of Ontario supports Ontario’s Francophone seniors with a focus on the following project priorities: Project priorities are connecting Francophone seniors to information, services and social engagement opportunities; increasing Francophone seniors’ access to legal information and services; and preventing elder abuse and supporting at-risk Francophone seniors.
- The Alzheimer Society of Ontario (ASO) administers the Finding Your Way (FYW) program as part of creating Dementia Friendly Communities. The program raises awareness of dementia related issues, including safety risks and resources.
- Age Friendly Communities (AFC) Outreach Program (overseen by Queen’s University), is focused on increasing community and provincial capacity to develop and sustain more age-friendly communities in Ontario.
- Older Adult Centres Association of Ontario (OACAO) delivers activities to coordinate the development and operation of Seniors Active Living Fairs across Ontario and to build the capacity of the Senior Active Living Centre (SALC) sector.
- Assaulted Women’s Helpline operates the Seniors Safety Line (AWHL/SSL) is the only province-wide 24/7 crisis and support line for seniors (or persons acting on their behalf) who are experiencing or at risk of abuse.
- Seniors Care at Home Tax Credit: Refundable personal income tax credit administered by the Ministry of Finance, to help low-to moderate-income seniors 70 years of age or older with eligible medical expenses, including expenses that support aging at home.
2024–25 Strategic plan
In 2024–25, the ministry will continue to work towards improving the lives of older adults and people with disabilities across Ontario to support them to live active, healthy, safe and socially connected lives.
The ministry will achieve this by focusing on key priorities, such as:
- Fostering an inclusive and accessible Ontario.
- Supporting quality of life and well-being of seniors and people with disabilities.
- Promoting modern regulation.
Fostering an inclusive and accessible Ontario
The Ministry for Seniors and Accessibility works across government and key partners and stakeholders, including communities, business, and other partners, to support older Ontarians in staying safe, healthy, independent and engaged in their communities as well as remove and reduce barriers so that people with disabilities can reach their full potential, including:
- Providing support to more than 1,200 individuals, including seniors, each year in making their homes safer and more accessible through the Home and Vehicle Modification Program. Eligible adults and children with mobility restrictions may receive a grant of up to $15,000 to modify their home and/or vehicle, so they can live safely and comfortably in their homes, avoid job loss and participate in their community.
- Working with the Ministry of Transportation to improve regional fare and service integration for people with disabilities.
Intended outcomes — Barriers faced by people with disabilities and older Ontarians are prevented and removed as much as possible in all areas of daily life, reducing social and economic isolation as well as leading to overall improved health.
| Indicator | Target value and date |
|---|---|
| % of obligated organizations in compliance with 4 foundational requirements (policies, plans, feedback and training) at the start of a ministry-led audit, with no further action required | 77% (December 2024) |
Supporting quality of life and well-being of seniors and people with disabilities
The Ministry for Seniors and Accessibility uses an accessibility and aging population lens to collaborate across government and with key partners, including municipalities and community organizations, to inform policies and programs that support older adults/seniors and people with disabilities.
Through cross-government collaboration, the ministry will support the integration of care services, such as dental, dementia, palliative, home and community care, so that older Ontarians can age and live at home with access to care. This includes:
- Continuing to support 316 Seniors Active Living Centre Programs including 17 new programs established in 2023–24, so that more older Ontarians, particularly those that are isolated, have opportunities to stay active and engaged in their community.
- Providing local opportunities for older adults to stay active and engaged, particularly through those projects that support specific populations, by continuing to invest up to $6.0 million in the Seniors Community Grant Program.
- Providing enhanced funding for the Seniors Safety Line to service increased call volumes, so seniors can access the support they need by contributing almost $1.0 million over three years (starting in 2023–24).
Intended outcomes — Improving access to services for Seniors and providing them services they need.
| Indicator | Target value and date |
|---|---|
| Number of program participants served by MSAA programs and funding | 785,000 (March 31, 2025) |
| Indicator | Target value and date |
|---|---|
| Number of seminars, webinars, workshops, and training sessions provided to older adults, caregivers, service providers and other attendees | 18,000 (March 31, 2025) |
Promoting modern regulation
The Ministry for Seniors and Accessibility helps ensure public, private, and not-for-profit organizations understand and comply with provincial accessibility standards through compliance assistance, audit, inspections and enforcement activities.
In 2024–25, the Ministry will be considering the 4th legislative review of the Accessibility for Ontarians with Disabilities Act, 2005 and other inputs such as Standards Development Committee recommendations to develop a cross-government plan of action for a more inclusive Ontario for people with disabilities with realistic and impactful actions in key areas of daily living.
Intended outcomes — Businesses, not-for-profit organizations and the broader public sector are more informed and in compliance with accessibility laws, fostering an inclusive and accessible Ontario.
| Indicator | Target value and date |
|---|---|
| % of compliance audits of organizations that are closed without escalation to an inspector. | 96% (December 2024) |
| Indicator | Target value and date |
|---|---|
| % of obligated organizations in compliance with 4 foundational requirements (policies, plans, feedback and training) | 77% (December 2024) |
| Expenditure | Amount ($M) |
|---|---|
| Operating | 185.65 |
| Capital | 0.00 |
| Total | 185.65 |
Detailed financial information
Combined operating and capital summary by vote
| Votes/programs | Estimates 2024–25 $ | Change from Estimates 2023–24 $ | % | Estimates 2023–24 $ | Interim Actuals 2023–24 $ | Actuals 2022–23 $ |
|---|---|---|---|---|---|---|
| Ministry administration program | 8,533,700 | 971,000 | 12.8 | 7,562,700 | 7,859,300 | 6,756,492 |
| Policy, Program, and Strategic Partnerships | 168,997,500 | (379,100) | (0.2) | 169,376,600 | 157,750,300 | 223,707,796 |
| Accessibility for Ontarians with Disabilities | 8,046,400 | 113,700 | 1.4 | 7,932,700 | 7,610,200 | 6,752,978 |
| Total operating expense to be voted | 185,577,600 | 705,600 | 0.4 | 184,872,000 | 173,219,800 | 237,217,266 |
| Statutory appropriations | 66,014 | 0 | 0.0 | 66,014 | 66,014 | 65,968 |
| Ministry total operating expense | 185,643,614 | 705,600 | 0.4 | 184,938,014 | 173,285,814 | 237,283,234 |
| Votes/programs | Estimates 2024–25 $ | Change from Estimates 2023–24 $ | % | Estimates 2023–24 $ | Interim Actuals 2023–24 $ | Actuals 2022–23 $ |
|---|---|---|---|---|---|---|
| Ministry administration program | 1,000 | 0 | 0.0 | 1,000 | 1,000 | 0 |
| Policy, Program, and Strategic Partnerships | 1,000 | 0 | 0.0 | 1,000 | 1,000 | 0 |
| Statutory appropriations | 2,000 | 0 | 0.0 | 2,000 | 2,000 | 0 |
| Ministry total capital expense | 4,000 | 0 | 0.0 | 4,000 | 4,000 | 0 |
| Votes/programs | Estimates 2024–25 $ | Change from Estimates 2023–24 $ | % | Estimates 2023–24 $ | Interim Actuals 2023–24 $ | Actuals 2022–23 $ |
|---|---|---|---|---|---|---|
| Ministry administration program | 1,000 | 0 | 0.0 | 1,000 | 1,000 | 0 |
| Policy, Program, and Strategic Partnerships | 1,000 | 0 | 0.0 | 1,000 | 1,000 | 0 |
| Ministry total capital assets | 2,000 | 0 | 0 | 2,000 | 2,000 | 0 |
| Votes/programs | Estimates 2024–25 $ | Change from Estimates 2023–24 $ | % | Estimates 2023–24 $ | Interim Actuals 2023–24 $ | Actuals 2022–23 $ |
|---|---|---|---|---|---|---|
| Ministry total operating and capital including consolidation and other adjustments (not including assets) | 185,647,614 | 705,600 | 0.4 | 184,942,014 | 173,289,814 | 237,283,234 |
| Item | Actuals 2022–21 $ | Actuals 2022–23 $ | Estimates 2023–24 $ | Estimates 2024–25 $ |
|---|---|---|---|---|
| Ministry total operating and capital including consolidation and other adjustments (not including assets) | 126,544,737 | 237,283,234 | 184,942,014 | 185,647,614 |
| Percent change | N/A | 87.5% | -22.1% | 0.4% |
Agencies, boards and commissions (ABCs)
Accessibility Standards Advisory Council
The statutorily based Accessibility Standards Advisory Council is responsible for providing strategic advice to the Minister responsible for the Accessibility for Ontarians with Disabilities Act, 2005, on the process and progress on accessibility standards, matters related to the implementation of this legislation and other accessibility matters.
Retirement Homes Regulatory Authority
The ministry is responsible for policy and regulatory development related to the Retirement Homes Act, 2010 (RHA) and for managing the government’s accountability relationship with the Retirement Homes Regulatory Authority (RHRA). The RHRA is a self-funded independent regulatory body established under the RHA to administer and enforce the RHA and its regulations on behalf of the government. This includes:
- licensing retirement homes and maintaining a public register of licensees;
- educating licensees, consumers, and the public about the RHA;
- conducting inspections, investigations, and enforcement activities; and,
- handling consumer complaints about retirement home.
The RHRA also plays a role in communicating with and supporting retirement homes by working with the ministry to provide necessary resources and guidelines on infection prevention and control based on advice from the Chief Medical Officer of Health.
Ministry organization chart
April 2024
- Raymond Sung Joon Cho, Minister for Seniors and Accessibility
- Daisy Wai, Parliamentary Assistant (MSAA)
- Natalia Kusendova-Bashta, Parliamentary Assistant (MLTC-MSAA)
- Melissa Thomson, Deputy Minister
- Letitia Nolasque, Executive Advisor to the Deputy Minister
- Meenu Sikand, Assistant Deputy Minister, Accessibility for Ontarians with Disabilities
- Ebadur Rahman, Director, AODA Policy and Standards
- Rory Burke, Director, Compliance and Assurance
- Michèle Sanborn, Assistant Deputy Minister, Seniors and Accessibility Policy, Programs and Strategic Partnerships
- Maureen Ennis, Director, Planning and Programs
- Don Embuldeniya, Director, Policy, and Partnerships
- Marsha Pinto, Director, Retirement Homes
- Jeffrey Graham — Chief Administrative Office and Assistant Deputy Minister, Corporate Services
footnote 3 - Sarah Dunsford, Director, Strategic Corporate Support
- Sam Lyon, A/Director, Communications
footnote 3 - Angela Copeland — Chief Information Officer and Assistant Deputy Minister, Health Services I&IT Cluster
footnote 4 - Cheryl Carson, A/Director Legal Services
footnote 4
Note: "(A)" denotes acting.
Annual report
In 2023–24, the ministry made progress toward its key priorities of improving access to services for seniors, providing the services they need, and reducing/removing barriers for people with disabilities. The ministry supported the government’s plan to build a future with a better quality of life and a higher standard of living through deliberate initiatives aimed at creating an inclusive, barrier-free Ontario, where seniors and people with disabilities are independent, safe, active, and socially connected.
Significant progress was made on making Ontario more accessible for everyone as well as promoting the benefits of age-diverse, accessible workplaces and communities where everyone is respected and able to participate and enjoy the future they deserve. The ministry:
- Completed 1,285 audits of businesses, not-for-profit organizations and the broader public sector on compliance with accessibility laws, ensuring these organizations are more informed and in compliance with accessibility requirements.
- Engaged with and influenced a variety of cross-ministry partner initiatives and strategies to ensure accessibility barriers are prevented or removed and people with disabilities are meaningfully considered:
- Collaborated with the Association of Municipalities of Ontario (AMO) to host an Age-Friendly Communities (AFC) session for municipalities to promote knowledge and uptake of the AFC model.
- Co-chaired the Federal/Provincial/Territorial Ministers Responsible for Seniors Forum, including supporting projects to identify evidence and policy options for new technology to support aging at home, prevention of seniors’ abuse and housing supports for a diverse seniors population.
Fostering an inclusive and accessible Ontario
The Ministry for Seniors and Accessibility works across government and with key partners and stakeholders, including municipalities and businesses to support older Ontarians in staying safe, healthy, independent and engaged in their communities, as well as remove and reduce barriers so that people with disabilities can reach their full potential.
In 2023–24, the ministry made significant progress in this priority area which included:
- Supporting 15 projects through the EnAbling Change Program, to help not-for-profit organizations across a range of sectors develop tools and educational resources to help make Ontario more accessible and open to people of all abilities, with a $1.5 million investment.
- Promoting age-friendly and accessible infrastructure upgrades to help people with disabilities and seniors stay engaged in their neighbourhoods through 15 projects funded through the Inclusive Community Grants Program.
- Supporting the administration of the David C. Onley Award for Leadership in Accessibility program which recognizes individual Ontarians and organizations who raise awareness about the benefits of inclusion and foster positive change in their communities to improve the lives and experiences of people with disabilities.
- Completed 972 verification audits that assessed compliance with the General Requirements sections of the Integrated Accessibility Standards Regulation and the AODA, as well as the Customer Service, Information and Communications, Transportation, Employment and Design of Public Spaces standards.
Intended outcomes — Barriers faced by people with disabilities and older Ontarians are prevented and removed as much as possible in all areas of daily life, reducing social and economic isolation as well as leading to overall improved health.
| Indicator | Baseline value and date | Trend value and date | Target value and date |
|---|---|---|---|
| % of audited obligated organizations that are in compliance with 4 foundational requirements (policies, plans, feedback and training) at the start of audit, with no further action required | 64% December 31, 2018 | 67% December 31, 2022 65% December 31, 2023 | 77% December 31, 2024 |
| Footnote: Compliance rates for these requirements reflect the regulated community’s understanding of their obligations and their willingness to remove barriers for people with disabilities. | |||
Supporting quality of life and well-being of seniors and people with disabilities
The Ministry for Seniors and Accessibility uses an accessibility and aging population lens to collaborate across government and with key partners, including municipalities and community organizations, to inform policies and programs that support older adults/seniors and people with disabilities.
In 2023–24 the ministry,
- Supported over 280 projects through the Seniors Community Grants Program allowing local not-for-profit community groups and organizations to deliver programs and opportunities that encourage greater social inclusion.
- Expanded the Seniors Active Living Centres (SALC) Program to invest in 17 new recipients and bringing the total number of non-residential programs from 299 to 316. With a total investment of $14.5 million to hundreds of incorporated, not-for-profit organizations and municipalities SALCs help promote wellness, social interaction, education and support services to keep seniors active, healthy and independent.
- Continued to provide funding through the refundable Ontario Seniors Care at Home Tax Credit to help low-to moderate-income senior families with eligible home care medical expenses, including for attendant care, assistive breathing devices, and hearing and walking aids.
- Through the Ontario Senior Achievement Awards, celebrated 16 outstanding seniors for their exceptional contributions to their communities and the province, making a positive difference in the lives of Ontarians
Intended outcomes — Improving access to services for Seniors and providing them services they need.
Results
| Indicator | Baseline value and date | Trend value and date | Target value and date |
|---|---|---|---|
| Number of program participants served by MSAA programs and funding | 95,194 (2020-21) | 353,654 (2022-23) | 785,000 (2024-25) |
| This measure tracks participants who were engaged in activities funded through standalone strategic Transfer Payment Agreements (TPAs) with the Alzheimer Society of Ontario, Queen’s University (AFC Outreach Program), Elder Abuse Prevention Ontario, March of Dimes Canada for the HVMP and Older Adults Centres’ Association of Ontario and the Seniors’ Community Grant. Future reporting is expected to include Seniors’ Active Living Centre (SALC) participant numbers following the implementation of improved reporting mechanisms in the 2023–24 year. | |||
| Indicator | Baseline value and date | Trend value and date | Target value and date |
|---|---|---|---|
| Number of seminars, webinars, workshops, and training sessions provided to older adults, caregivers, service providers and other attendees | 6,355 (2020-21) | 15,453 (2022-23) | 18,000 (2024-25) |
Individual program outcomes
Home and Vehicle Modification Program (HVMP)
The HVMP supports the ministry’s priority to provide programs and services that improve the quality of life of seniors and people with disabilities by helping Ontarians to modify their homes and vehicles so they can live safely and participate in their communities.
| Indicator | Baseline value and date | Trend value and date |
|---|---|---|
| Number of program participants served by MSAA programs and funding | 973 | 973 2022–23 (program new to MSAA) |
| Program Name | Description | Progress | Results — Indicators | |||
|---|---|---|---|---|---|---|
| Program participants served | Number of seminars, webinars, workshops, and training sessions provided | |||||
| Baseline (March 2021) | Trend value (March 2023) | Baseline value (March 2021) | Trend value (March 2023) | |||
| Finding Your Way (FYW) | The Alzheimer Society of Ontario (ASO) delivers the Finding Your Way (FYW) program as part of creating Dementia Friendly Communities (DFC). The FYW Program provides tools and safety education relevant to people living with dementia to reduce the risk of wandering and going missing, and to implement and promote DFCs in Ontario. | FYW program supports the ministry’s priority to provide programs and services that improve the quality of life of seniors. For example, through the provision of community programing and supports to help more older Ontarians live at home longer, reduce social isolation, increase safety and security and leverage/expand employment opportunities. | 31,972 | 33,862 | 2,085 | 7,736 |
| Elder Abuse Prevention Ontario (EAPO) | EAPO delivers activities related to elder abuse prevention awareness, increase public awareness of through education and increase knowledge of front-line responders and service professionals through training to recognize, respond to and provide supports for those at at-risk or affected by elder abuse. | EAPO supports the ministry’s priority to provide programs and services to improve the quality of life of seniors by helping to raise awareness of elder abuse and neglect through public education, professional training, advocacy, and response service coordination, so they can live safely and participate in their communities. | 21,157 | 44,184 | 3,779 | 2,298 |
| Queen’s University (Age Friendly Communities Outreach Program (AFC)) | Queen’s University delivers the AFC Outreach Program, which uses a knowledge translation and exchange approach to strengthen the development of inclusive and accessible age-friendly community initiatives (AFCIs). The Program raises awareness about AFC, increases connectivity within and between communities and contributes to local capacity building. | The AFC Outreach Program supports the ministry’s priority to provide programs and services that improve the quality of life of seniors by raising awareness about AFC, increasing connectivity. | 15,000 | 2,474 | 113 | 426 |
| Seniors Community Grant (SCG) | Seniors Community Grants, ranging from $1,000 up to $25,000, help support community organizations’ ability to provide opportunities for greater social inclusion, volunteerism and community engagement for older adults. | Local grassroots organizations received funding to increase their capacity to serve older Ontarians through opportunities based on local needs, and create new sustainable partnerships to better serve those in their community after project funding ends. | Null | 229,794 | Null | 4,529 |
| Older Adult Centres’ Association of Ontario (Seniors Active Living Fairs) | Older Adult Centres’ Association of Ontario (OACAO) is a not-for-profit dedicated to the development of quality services, resources and supports for their network of community-based older adult centres. OACAO is funded annually to coordinate the development and operation of Seniors Active Living Fairs across Ontario, which provide seniors with information and resources about the services available to them. | OACAO work supports the ministry’s priority to provide programs and services that improve the quality of life of seniors by developing quality services, resources and supporting a network of community based older adult cent. | 26,327 | 10,125 | 282 | 117 |
| La Fédération des aînés et des retraités francophones de l’Ontario (FARFO) — “Francophone Seniors: Informed and Engaged” | The ministry had an agreement with FARFO for a four-year project (2019–20 to 2022–23) under the Canada-Ontario Agreement on French Language Services to support Ontario’s Francophone seniors. FARFO was also funded for a one-year project in 2023–24. The Project’s priorities included: connecting Francophone seniors to information, services and social engagement opportunities; increasing Francophone seniors’ access to legal information and services; and preventing elder abuse and supporting at-risk Francophone seniors. | FARFO’s work supports the ministry’s priority to provide programs and services that improve the quality of life of seniors by connecting Francophone seniors to information, services and social engagement opportunities as well as preventing elder abuse and helping at-risk Francophone seniors, so they can live safely and participate in their communities. | 415 | 10,785 | 68 | 164 |
| Action Ontarienne la violence faite aux femmes/Ontario Action to counter violence against women (AOcVF) — “Increase Francophone older women’s access to sexual assault awareness and education activities” | The ministry had an agreement with AOcVF for a three-year project under the Canada-Ontario Agreement on French Language Services. The focus of the Action Ontarienne project was to support older francophone women who are at risk or have experienced violence and abuse | AOcVF’s work supports programs and services that improve the quality of life of seniors by supporting older francophone women who are at risk or have experienced violence and abuse, so they can live safely and participate in their communities. | 415 | 10,785 | 68 | 164 |
Seniors Active Living Centres (SALC) Program
The SALC Program invests into incorporated, non-profit organizations and municipalities to provide approximately 316 non-residential programs that promote wellness, social interaction, education, and support services to keep seniors active, healthy and independent.
Through a review of SALC Program reporting it was identified that, throughout the pandemic, metrics related to participation and sessions offered were not being collected in a consistent manner across the approximately 300 SALC programs. This resulted in variations in metrics from different recipients year to year. In addition, the approval of 17 new SALC programs in 2023–24 is expected to increase the total number of participants.
As a result, metrics are still in development for program outcome of improving access to services for Seniors and a new 2023–24 baseline will be used to measure trends in future years. MSAA has standardized reporting in order to address this issue beginning in the 2023–24 year-end fiscal reports.
Promoting modern regulation
The Ministry for Seniors and Accessibility helps ensure public, private, and not-for-profit organizations understand and comply with provincial accessibility standards through compliance assistance, audit, inspections and enforcement activities.
In 2023–24, the ministry achieved the following:
- Completed 1,285 audits of businesses, not-for-profit organizations and the broader public sector on compliance with accessibility laws, ensuring these organizations are more informed and in compliance with accessibility requirements.
- Engaged with and influenced a variety of cross-ministry partner initiatives and strategies to ensure accessibility barriers are prevented or removed and people with disabilities are meaningfully considered:
- Collaborated with the Association of Municipalities of Ontario (AMO) to host an Age-Friendly Communities (AFC) session for municipalities to promote knowledge and uptake of the AFC model.
- Co-chaired the Federal/Provincial/Territorial Ministers Responsible for Seniors Forum, including supporting projects to identify evidence and policy options for new technology to support aging at home, prevention of seniors’ abuse and housing supports for a diverse seniors population.
Through the ministry’s Accessibility for Ontarians with Disabilities Program, in 2023, 972 verification audits were completed with 98.4% resolved as compliant without escalation and 8 Director’s Orders being issued to resolve non-compliance.
Intended outcomes — Businesses, not-for-profit organizations and the broader public sector are more informed and in compliance with accessibility laws, fostering an inclusive and accessible Ontario.
| Indicator | Baseline value and date | Trend value and date | Target value and date |
|---|---|---|---|
| Percentage of compliance audits that are closed without escalation to an inspector. | 95.7% December 31, 2018 | 98% December 31, 2022 98% December 31, 2023 | 96% December 31, 2024 |
- KPI results: When audited organizations are found to be non compliant, the ministry works with them to attempt to establish compliance before considering enforcement measures. In cases where organizations do not engage with us or avoid meeting their legal obligations, they can be subject to enforcement measures outlined in the Accessibility for Ontarians with Disabilities Act (AODA).
KPI historical trends
| Outcome | Performance indicator | 2020-21 | 2021-22 | 2022-23 | Target (2024-25) |
|---|---|---|---|---|---|
| Improving Access to Services for Seniors | Number of program participants served by MSAA programs and funding | 95,194 | 120,065 | Null | 132,000 |
| Providing seniors with the services they need | Number of seminars, webinars, workshops, and training sessions provided to older adults, caregivers, service providers and other attendees | 6,355 | 10,315 | Null | 11,000 |
| Outcome | Key performance indicator | 2018 % | 2019 % | 2020 % | 2021 % | 2022 % | 2023 % | Target (2024) % |
|---|---|---|---|---|---|---|---|---|
| Reducing barriers for people with disabilities | Percentage of compliance audits that are closed without escalation to an inspector | 95.7 | 95.1 | 96.9 | 99.5 | 98.5 | 98.4 | 96 |
| Reducing barriers for people with disabilities | The percentage of obligated organizations that are in compliance with 4 foundational requirements (policies, plans, feedback and training) at the start of the audit | 64 | 84 | 70 | 77 | 67 | 65.3 | 77 |
| Item | Amount ($M) |
|---|---|
| Operating | 173.29 |
| Capital | 0.0 |
| Staff strength | 158.8 |
Footnotes
- footnote[1] Back to paragraph Estimates, Interim Actuals and Actuals for prior fiscal years are re-stated to reflect any changes in ministry organization and/or program structure. Interim actuals reflect the numbers presented in the 2024 Ontario Budget.
- footnote[2] Back to paragraph Estimates and Actuals for prior fiscal years are re-stated to reflect any changes in ministry organization and/or program structure.
- footnote[3] Back to paragraph Provides services to the Ministry of Long — Term Care and the Ministry for Seniors and Accessibility.
- footnote[4] Back to paragraph Also Reports to Corporate Chief Information and Information Technology Officer, Ministry of Public & Business Service Delivery.
- footnote[5] Back to paragraph EAPO was able to reach more people than the baseline year (2020-21) through a smaller number of workshops.
- footnote[6] Back to paragraph Decrease in number of program participants is due to difference in counting of participants between 2020–21 to 2022–23 to account for alternative methods of engagement during the COVID-19 pandemic.
- footnote[7] Back to paragraph SCG grant recipients were not required to report on these measures until 2022–23.
- footnote[8] Back to paragraph Seniors Centres without Walls program was included in the 2020–21 year, and no additional funding is provided currently. Emergence of COVID-19 resulted in more programs offered online vs in person.
- footnote[9] Back to paragraph Baseline reflects the beginning of FARFO’s four (4) year contract. Data collection methods have matured since then.
- footnote[10] Back to paragraph Baseline reflects the beginning of AOcVF’s three (3) year contract. Data collection methods have since matured.
- footnote[11] Back to paragraph Data not available at time of printing
- footnote[12] Back to paragraph Interim actuals reflect the numbers presented in the 2024 Ontario Budget.
- footnote[13] Back to paragraph Ontario Public Service Full-Time Equivalent positions.