Digital Tools Specialist

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Join the Ontario Digital Service (ODS) to help design and deliver the future of government services.

The ODS brings together the tools and expertise needed to apply the culture, practices, processes, and technologies used by leading tech companies to meet user needs. Read more about us on our blog.

Join us as a Digital Tools Specialist, a critical role in our mission to improve processes and help make services simpler, faster, and better. As a Digital Tools Specialist, you will provide outstanding client service and design for a user-centred staff experience for your colleagues as you manage, support, and troubleshoot the hardware and software tools that enable digital teams.

Please note: This position is located at 595 Bay Street, Toronto; however, the ODS is a remote-friendly organization and has the tools to support remote work

What can I expect to do in this role?

In this role you will:

• Provide our team members with vision, direction, and guidance for using the digital tools they need, while applying best practices and considerations around security and information management.
• Create user-centred processes for supporting team members in using tools and their support requests.
• Lead the Tier 2 technical support and troubleshooting of non-OPS standard tools, including use of Macbooks in the OPS and various software-as-a-service subscriptions being used for a variety of engineering, product, and design roles across the Ontario Digital Service, in partnership with the OPS I&IT organization.
• Be responsible for creating and iterating supportive and empathetic processes and procedures for use of digital tools, with special focus on onboarding, offboarding, and tools governance.
• Manage user subscriptions and licensing, access to and administration of software tools.
• Give demonstrations and tutorials to help staff and teams learn how tools work and are set up within the context of our organization.
• Provide support to ODS managers, teams, and staff with the development of business cases to introduce and procure modern digital tools, in partnership with corporate services, Supply Chain Ontario, and the OPS (Ontario Public Service) I&IT organization.

How do I qualify?

Technical knowledge:

• You have hands-on experience leading, managing, supporting, and troubleshooting non-OPS standard tools (hardware and software), including Macbooks, onsite networking, audio-video systems, and various SaaS tools commonly used across the ODS (Slack, Jira, Confluence, Miro, Figma, Airtable, GitHub, GitLab and SharePoint, and others).
• You have a good understanding of government I&IT processes and stakeholders.

Strategic planning and project management skills:

• You have proven analytical and problem-solving skills to formulate and recommend creative, innovative, and effective resolutions to issues where no precedents exist.
• You can apply effective strategic thinking skills and professional judgement in giving quality advice to balance compliance and client services.
• You can manage competing priorities and deadlines with unexpected or conflicting work demands in a fast-paced environment.
• You have experience with project management and maintaining the onboarding knowledgebase for employees concerning digital tools.

Communication, interpersonal, and relationship management skills

• You can support individuals with varying levels of technical knowledge in an affirming and empathetic manner.
• You have demonstrated experience maintaining effective interpersonal relationships, influencing outcomes, and proactively resolving issues through proven relationship management skills.
• You work effectively both as an individual contributor and in a team environment demonstrating strong initiative, value for diversity, and spirit of collaboration.

• You have effective oral and written communication skills to understand, prepare, and explain technical information to a variety of audiences in a clear and concise manner.

OPS commitment to diversity, inclusion, accessibility and anti-racism

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint to learn more about the OPS commitment to advancing racial equity, diversity and inclusion.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require a disability-related accommodation.

Additional information

At the ODS, we recognize official qualifications and education are not necessarily the only way to gain experience. Your lived experience is valuable to our team.

For more information about the ODS, please check out the links below:

• About Us
• Jobs at the ODS
• Digital Service Standard
• COVID-19: Digital Rapid Response
• Sign Up For Job Posting Alerts

Job details

• Job title: Digital Tools Specialist
• Job ID: 182697
• Organization: Ministry of Public and Business Service Delivery
• Area of government: Ontario Digital Service
• Location: Toronto
• Salary: $69,425.00 - $100,036.00 per year
• Job term: 1 Temporary - up to 12 months with possibility for extension
• Hours of work: 36.25/week (Schedule 6)
• Compensation group: Management Compensation Plan
• Job code: I0804A - Administrative Services77

Apply online

How to apply

• You must apply online
• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the writing a cover letter and resume: tips, tools and resources
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• Please do not include shortened URLs, because your application may not reach us (e.g. https://goo.gl/8lvNl6)
• Ontario Public Service employees are required to quote their WIN employee ID number when applying
• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

We’re accepting submissions until Thursday, July 28, 2022 11:59 pm EDT.
Late applications will not be accepted.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French. Positions that are not designated bilingual are not translated and are displayed in English only.