Performance measures and achievements

Performance measures 2018–2018
achievement
(target)
Percentage of court clients whose maximum wait time for counter service is 30 minutes 89.1%
(85%)
Percentage of cases that proceeded to family mediation that reached full or partial settlement **** 77.8%
(76%)
Percentage of Family Law Information Centre (FLIC) clients satisfied with FLIC services 83.9%
(90%)
Percentage of family mediation clients satisfied with Family Mediation Services 92.1%
(90%)
Percentage of family law clients satisfied with the services they received in the Mandatory Information Program (MIP) 80.5%
(70%)
Percentage of Small Claims Court customers whose default judgments were issued within five business days once the filed requisitions for default judgments were complete and judicial direction, if required, had been obtained 82.7%
(90%)
Percentage of Civil Court customers whose default judgments were issued within five business days once the filed requisitions for default judgments were complete and judicial direction, if required, had been obtained 85.5%
(90%)
Percentage of Civil Court customers whose certificates of Appointment of Estate Trustee were issued within 15 business days once the applications were complete and judicial direction, if required, had been obtained 76.9%
(90%)
Percentage of clients with a disability who access court services, and who ask for assistance in meeting their disability-related needs, were satisfied with the help they received 78%
(85%)
Percentage of clients who were served in a courteous, professional and respectful manner 92%
(100%)
Percentage of court forms and guides that are available in French and English 88.2%
(100%)
Percentage of court locations that have an accessibility coordinator assigned 98%
(100%)

**** Full settlement reflects agreement on all issues brought to mediation, whether on a final or temporary basis.A partial agreement reflects an agreement on one or more of the issues brought to mediation, whether on a final or temporary basis. Settlement in this KPI refers to mediation settlement and does not necessarily reflect settlement of the court case itself for those who have also initiated court action.

Human Resources FTE as of March 2019

Region/Area

FTEs

Central East

408.01

Central West

531.34

East

338.08

North East

147.06

North West

77.85

Toronto

775.08

West

408.34

Corporate

114.48

Judicial support

213.13

Download printer-friendly Bar Chart (PNG).

Notes:

  1. Data Source: FTE Tracker Tool — MAG Analytics Dashboard
  2. FTE numbers are a “point in time” count of active employees as of the last business day in March each year.
  3. FTE numbers convert all part-time employees to an equivalent full-time number. For example, a regular part-time employee working 21.75 hours per week is counted as 0.6 FTE, while a full-time employee is counted as one FTE.
  4. There are a total of 2,988.37 FTEs in Court Services Division as of March 2019
    • Divisional FTEs do not include members of the judiciary.
CSD 2018-19 Revenue Pie chart
Revenue 2018-19: Total $132,181,827
  • Fees 67% $88,078,276.90
  • Fines and Penalties 27% $36,163,009.22
  • Sales and Rentals 0% $318,626.42
  • Other Government of Canada 5% $6,238,014.00
  • Recovery of prior year expenditure 1% $1,383,899.54

Download printer-friendly chart (PNG).

2018–2019 Statement of Expenditures

Administration of justice Amount
Salaries and wages  $158,376,224
Employee benefits $31,096,705
Transportation and communication $9,912,180
Services   $62,793,732
Supplies and equipment $4,782,475
Transfer payment $1,340,451
Total: $268,301,767
Judicial services Amount 
Salaries and wages $149,712,268
Employee benefits $11,733,134
Transportation and communication $2,930,225
Services $18,490,332
Supplies and equipment $468,116
Transfer payments $231,951
Total: $183,566,026
Bad debt expense $2,525,900
Total operating expenditures $454,393,693
Total operating allocation $459,239,500
Capital expenditures $43,196,926
Capital allocation $45,420,200

Source: Public Accounts of Ontario, 2018–2019