Component: Coordinated Service Planning

Legislation: Child, Youth and Family Services Act, 2017

Service description

Maintenance and ongoing improvement of a website dedicated to providing information on FASD.

People served

Individuals, families, and caregivers impacted by or interested in learning more about prenatal alcohol exposure (PAE) and FASD.

Program/service features

One-stop web access to current information on FASD for individuals with FASD , their families and caregivers, including training opportunities that will build capacity for professionals in a variety of sectors.

Specific service provided

The FASD Ontario website includes

  • an up-to-date directory of programs, services and supports for individuals living with FASD or suspected FASD, their families and caregivers available in Ontario
  • an inventory of current FASD information, training, and education opportunities for service providers/professionals and caregivers
  • FASD training webcasts for professionals and service providers in a variety of sectors
  • a discussion forum
  • current research on effective intervention strategies for individuals living with FASD

Program goals

  • Work to improve awareness of PAE and FASD as well as improve dissemination of reliable and up-to-date information that is easily accessible online

Ministry expectations

Services are child and family-centred and support the diverse needs of families in a way that is culturally safe, and promotes equity, anti-racism, and anti-oppression.

The Service Provider will conduct the following activities in both English and French

  • Advisory group
  • Bring together an advisory group (which will include topic experts, service providers, caregivers, parents and potentially individuals with FASD to guide website updates with a minimum of two meetings each year
  • Document advisory group involvement through meeting minutes
  • Ensure that the advisory group reflects the diverse populations in Ontario including Indigenous and Francophone communities
  • Ensure that web materials are culturally appropriate for all Ontarians, including Indigenous and Francophone communities
  • During identification and review of existing materials, ensure that the criteria include materials that meet the needs of Ontarians including Indigenous and Francophone communities. Examples include plain language materials, materials developed in French, Indigenous languages, and other languages
  • When web content is developed, ensure that it meets the needs of various populations in Ontario. This would include adaptation to French and review by end users in the population of interest. For some tip sheets, culturally specific content may be needed, for example potential materials that speak to Indigenous specific FASD approaches. Development of these materials would be in collaboration with Indigenous peoples
  • Ensure that all materials are web ready and compliant with the Accessibility for Ontarians with Disabilities Act (AODA)
  • Maintain, and strengthen the FASD Ontario website
  • Add additional features/embellishments, building on existing content and responding to input received
  • Functions on the web portal will allow users to suggest specific new content (resources/tools, services, webcasts, events, information, etc.)
  • Regular scans will be conducted to find potential new items for the website (resources/tools, services, webcasts, events, etc.)
  • RSS feeds will be used to find new information for potential inclusion on the website (new research, etc.)
  • Input from an annual survey of users will be used to strengthen the website
  • All potential new items and information will be checked against criteria prior to inclusion on the website
  • Make changes to the technology as needed to maintain and improve the service
  • Respond to feedback from the ministry, the project advisory group and users to build on the website content
  • Encourage and moderate the use of the discussion board
  • Develop an evaluation framework for assessing effectiveness of the FASD Ontario website in meeting objectives
  • With input from the advisory group, maintain performance measures and an evaluation framework
  • Implement the evaluation plan Respond to evaluation results
  • Summarize evaluation results in annual narrative report to the ministry

Reporting requirements

The following service data will be reported on at an Interim and Final period. Please refer to your final agreement for report back due dates and targets.

Service data nameDefinition
Ministry-funded agency expenditures: FASD Ontario WebsiteTotal ministry-funded expenses for the Transfer Payment Recipient to administer and/or deliver this service in the Funding Year (cumulative).
# of visitors (total): FASD Ontario WebsiteThe total number of visitors who view/go to the FASD Ontario Website during the reporting period. If a visitor views multiple pages on the website, count as one visitor.
% of visitors (new): FASD Ontario WebsiteThe percentage of new visitors during the reporting period who are navigating the FASD Ontario Website for the first time on a specific device.
# of page views (total): FASD Ontario WebsiteThe total number of page views within the reporting period. A page view is an instance of a page being loaded. Each time a user opens a page, it counts as a view.
Bounce rate: FASD Ontario WebsiteThe percentage of visitors, within the Funding Year, who enter the FASD Ontario Website and then leave ("bounce") rather than continue to view other pages within the website.