Sector summary

This sector comprises establishments primarily engaged in providing general management and/or administrative support services. Activities can include corporate functions such as strategic organizational planning, communications, tax planning, legal services, marketing, finance, human resources, information technology and other professional or technical or scientific services.

Key hazards

The following list represents hazards to which workers are commonly exposed in the office related services sector:

  • slips, trips and falls
  • activities that may lead to musculoskeletal disorders (MSDs)
  • material handling hazards (such as workers being struck by objects, caught or crushed between objects)
  • workplace violence and workplace harassment.

In general, hazards that are not covered by a regulation and hazards in workplaces not covered by a sector-specific regulation are addressed through the application of the general duty clause 25(2)(h) of the Occupational health and safety Act (OHSA).

Workplace parties are to refer to the narrative portion of the field visit report, if they have received one, for further information or contact their health and safety association for guidance.

Slips, trips and falls

Slips, trips and falls hazards include hazards that result in workers falling onto the same surface or falling from a height.

Injuries to workers can include fractures, lacerations and loss of consciousness. In extreme circumstances injuries caused from a fall can lead to permanent disability or death.

The Regulation for Industrial Establishments (Regulation 851) applies to industrial establishments (such as an office building, factory, arena, shop or office or any land, buildings and structures pertaining thereto) and sets out a number of requirements for worker protection against slips, trips, and falls, including but not limited to sections 11, 13, 14, 15, 73 and 85.

  • Floors and other surfaces used by workers must be free of obstructions, hazards, accumulations of ice and snow and not have a slippery surface [section 11].
  • Review requirements for guardrails to protect from falls [sections 13 and 14].
  • Review fall protection equipment required when working from heights [section 85].
  • Ensure that training is provided to a worker on the use of protective clothing and equipment (i.e. fall arrest equipment [section 79].
  • In areas requiring ladder use, review compliance with section 73.
  • Employers must provide information, instruction and supervision to protect workers from slips, trips and falls and acquaint workers with the hazards [OHSA clauses 25(2)(a) and 25(2)(d)].

Musculoskeletal disorders (MSDs)

Workplace pains and strains can be serious and disabling for workers, causing pain and suffering ranging from discomfort to severe disability.

MSD is not a medical diagnosis; it is an umbrella term for a group of injuries. Some of these injuries include: back pain, muscle strain, tendonitis, carpal tunnel syndrome (CTS), rotator cuff syndrome, tennis elbow and shoulder pain.

  • Identify and assess job-related MSD risk factors (i.e. identify tasks and activities involving manual material handling, static or repetitive movements etc.).
  • Review training on job-specific MSD risk factors.
  • Assess controls to reduce worker exposure to MSDs.
  • Contact your health and safety association for guidance in assessments and prevention of MSDs.

Material handling hazards: struck by objects, caught between or crushed by objects

Injuries associated with material handling can include workers being struck by objects, caught between objects and/or crushed by mechanical compression. Manual material handling may also lead to MSDs.

Regulation 851 applies to many workplaces in the sector and sets out requirements for material handling in sections 45, 46, 47, 48, 49 and 50.

  • Review warehousing/storage operations [clause 45(b)].
  • Ensure that items, and materials (including file boxes etc.) are stored safely and can be retrieved safely by workers [section 45].

Workplace violence and workplace harassment

The Occupational health and safety Act (OHSA) sets out requirements for workplace violence and harassment in sections 32.0.1 to 32.0.8.

  • Ensure that appropriate workplace violence and harassment policies have been established in accordance with the OHSA [section 32.0.1].
  • Conduct a workplace violence risk assessment or re-assessment [section 32.0.3].
  • Ensure that workplace violence and workplace harassment programs are developed and maintained to implement the policies [sections 32.0.2 and 32.0.6].
  • Ensure that workers have received information and instruction on the workplace violence and harassment policy and program [section 32.0.5 and 32.0.7].
  • Subject to some conditions, the employer must provide information to a worker related to the risk of workplace violence from a person with a history of violent behaviour [subsection 32.0.5(3)].
  • Employers may wish to consider the use of the ministry’s Code of Practice to Address Workplace Harassment under the Occupational health and safety Act.

Further information regarding the requirements related to workplace violence can be found in the MOL guide Workplace violence and harassment: Understanding the law.

Additional information, including more information about new workplace harassment provisions, can be found on the MOL topic webpages for Workplace Violence and Workplace Harassment.

Trends

Table 1: Fatalities and critical injuries in office related services by fiscal year
Events2012-132013-142014-152015-162016-17
Fatalities10100
Critical injuries3732332634
  • Only critical injury events reported to the ministry are included here.
  • These represent data that were reported to the ministry and may not represent what actually occurred at the workplace.
  • The critical injury numbers represent critical injuries reported to the ministry and not necessarily critical injuries as defined by the Occupational health and safety Act (OHSA).
  • Non-workers who are critically injured may also be included in the ministry’s data.
  • The Ministry of Labour tracks and reports fatalities at workplaces covered by the OHSA. This excludes death from natural causes, death of non-workers at a workplace, suicides, death as a result of a criminal act or traffic accident (unless the OHSA is also implicated) and death from occupational exposures that occurred many years ago.
  • Data are subject to change because of inspectors’ updates to the database.
Table 2: Events and activities in office related services by fiscal year
Events and activities2012-132013-142014-152015-162016-17
Field visits1,1771,4181,0571,1581,291
Orders1,5541,7481,6281,6251,783
Complaints321358344400411
Work refusals02359

Most common orders issued under the OHSA

From April 1, 2016, to March 31, 2017, the most common orders issued by the Ministry of Labour under the OHSA were:

  • An employer shall post, in the workplace, a copy of this act and any explanatory material prepared by the ministry, both in English and the majority language of the workplace, outlining the rights, responsibilities and duties of workers [clause 25(2)(i)].
  • An employer shall take every precaution reasonable in the circumstances for the protection of a worker [clause 25(2)(h)].
  • An employer shall prepare and review at least annually a written occupational health and safety policy and develop and maintain a program to implement that policy [clause 25(2)(j)].
  • An employer shall ensure the workplace violence and workplace harassment policies be in written form and shall be posted at a conspicuous place in the workplace [subsection 32.0.1(2)].

Most common orders issued under the Industrial Regulations

From April 1, 2016, to March 31, 2017, the most common orders issued by the Ministry of Labour under Regulation 851 were:

  • Where a machine or prime mover or transmission equipment has an exposed moving part that may endanger the safety of any worker, the machine or prime mover or transmission equipment shall be equipped with and guarded by a guard or other device that prevents access to the moving part [section 24].
  • A floor or other surface used by any worker shall be kept free of obstructions, hazards, and accumulations of refuse, snow or ice, and not have any finish or protective material used on it that is likely to make the surface slippery [section 11].
  • Where a worker is exposed to a potential hazard of injury to the eye due to contact with a biological or chemical substance, an eyewash fountain shall be provided [section 124].
  • An in-running nip hazard or any part of a machine, device or thing that may endanger the safety of any worker shall be equipped with and guarded by a guard or other device that prevents access to the pinch point [section 25].
  • Machinery, equipment or material that may tip or fall and endanger any worker shall be secured against tipping or falling [section 46].

Industrial Regulations identified by section

Inspectors may issue orders in the office related services sector under the following sections of the Regulation for Industrial Establishments where appropriate.

  • Section 11 – safe work surfaces
  • Sections 13 and 14 – guardrails
  • Section 45 – material handling and storage
  • Section 49 – compressed gas cylinders
  • Clause 51(1)(a) – examination of lifting device
  • Clause 51(1)(b) – maximum rated load plainly marked on lifting device
  • Section 73 – portable ladder
  • Section 79 – personal protective equipment instruction

Applicable regulations

Construction

Employers should be aware that in situations where construction work is undertaken, the Construction Projects regulation (O. Reg. 213/91) may apply.

Construction work can be described as new work, additions, alterations, or maintenance and repairs. The Occupational health and safety Act defines construction as including erection, alteration, repair, dismantling, demolition, structural maintenance, painting, land clearing, earth moving, grading, excavating, trenching, digging, boring, drilling, blasting, or concreting, the installation of any machinery or plant, and any work or undertaking in connection with a project but does not include any work or undertaking underground in a mine.

General resources

Publications | Ministry of Labour

For information and Guides, Fact Sheets, Information Bulletins, Guidelines, Alerts, Engineering Data Sheets, Extracts, Reports, Consultations, Codes, and Standards.

Videos and photos | Ministry of Labour

To view Ministry of Labour videos and photos.

Health and Safety Partners

To learn about sector-assigned health and safety associations.

By the numbers: WSIB statistical report

To review Workplace safety and insurance board (WSIB) injury experience data.