The Panel believes that the OEB is staffed by committed public servants who deliver a demanding and complex workload to protect consumers and keep the energy sector functioning. The continuing success of Ontario's energy sector depends on the regulator delivering its responsibilities at an increasingly high level of performance. The recommendations contained in this report reflect real and tangible opportunities to better promote the independence, accountability, certainty, efficiency, and effectiveness of Ontario's energy regulatory system—now, and into the future.

The Panel expresses its sincere appreciation to all the individuals and organizations who took the time to contribute to this review. The Panel also wishes to express its gratitude to the excellent team at the Ontario Ministry of Energy, Northern Development and Mines for their support and dedication during this engagement. The stewardship and contributions of Mike Smith, Elaine Wong, and many others were invaluable to the Panel in completing its work.