September 2023

Legislative authority

Sections 7(3) and 17 of the Act.
Sections 2, 10, 39(1) and 49(1) of Regulation 134/98.
Section 31 of the Family Law Act.

Audit requirements

Notation on file supports decision of eligibility including existence of special circumstances and appropriate living arrangements.

The Declaration of Support and Maintenance (Form 2212) is completed and on file where voluntary support has been negotiated with either parent or both.

Financial assistance is not paid directly to applicants or participants under the age of 18.

Application of policy

The provision of assistance to an applicant under the age of 18 is determined by the Administrator based on the individual circumstances of the case. It is recognized that this age group of applicants may require special services. The provision of assistance is aimed at protecting these applicants while respecting the integrity of the family unit.

An applicant under the age of 18 who does not reside with their parents is eligible for assistance if all of the following criteria are met:

  • the Administrator is satisfied that special circumstances exist requiring the applicant to live outside the parental home
  • all other conditions of eligibility for Ontario Works are met (e.g., income and assets, etc.)

Recipients under the age of 18 are required to participate in approved activities as a condition of eligibility for assistance.

For example as a condition of eligibility, the Administrator may require:

  • regular contact with a responsible adult or community agency
  • participation in counselling
  • participation in education or employment focused programming such as the Learning Earning and Parenting Program (LEAP) (see Directive 8.2: LEAP for more information)

If the applicant under the age of 18 has a dependent child, they must also make reasonable efforts to obtain any financial resources to which they or their dependent may be entitled, including the Ontario Child Benefit (OCB) and Canada Child Benefit (CCB). These applicants may also be eligible for the Transition Child Benefit (TCB) if they do not qualify for the full OCB and/or CCB amounts (see Directive 2.1: Application process and Directive 7.6: Transition Child Benefit for more information).

The Administrator must appoint a trustee for all recipients under the age of 18. Assistance is paid to the trustee on behalf of the recipient (see Directive 3.6: Trusteeship for more information).

Special circumstances

There are four factors that must be considered during the application process to determine if special circumstances exist.

1. Physical, emotional or sexual abuse

An applicant under the age of 18 may be experiencing physical, emotional, and/or sexual abuse while living at home with their parents. If the Administrator is satisfied that remaining in the home could further harm the physical, social or psychological development of the applicant, they may be eligible for assistance.

Documentation or medical evidence from a third party, such as a guidance counsellor, social worker, teacher, doctor, police, clergy, neighbour, or a relative (including siblings) is acceptable as verification of abuse. Referral to a health or social service professional may be appropriate to assist in the determination of abuse. This may include a referral to a local children’s aid society. Applicants who are under age 18 who are experiencing physical abuse, sexual abuse, emotional abuse, neglect and/or abandonment, or if they are at risk of any of these things, are eligible for the full range of child protection services.

Confidentiality of the applicant must always be considered and maintained, and provincial and municipal guidelines on family violence must always be followed.

Where there is no clear documentation of abuse at the time of application, assistance may still be issued to the applicant. The applicant will be expected to establish the claim of abuse within a period of one month. If abuse is not established within one month, the applicant is immediately referred for counselling, and may be deemed ineligible for assistance. However, if the applicant remains in counselling, the Administrator may extend the provision of assistance beyond one month to allow for time to substantiate the abuse.

2. Irreconcilable differences and clearly demonstrated withdrawal of parental support

In some situations, the applicant may indicate that they have irreconcilable differences with their parents and has, as a result, been asked to leave the home on a permanent basis. If it is determined that irreconcilable differences between the applicant and their parents exist, the applicant may be eligible for assistance.

Reasonable disagreements over parental rules or sibling rivalries do not constitute special circumstances. In situations where the parents are willing to have the applicant return home with conditions/parental rules (e.g., regular school attendance, reasonable curfew, etc.), eligibility for assistance should be denied and the applicant should be encouraged to return home.

Disagreements between an applicant and their parents over opinions and expectations may result in significant family pressures. Details of the parental opinions and expectations in question should be investigated with both the parents and the applicant. Where the parents are willing to participate, the Administrator may wish to refer the applicant to family counselling to see if the differences can be resolved before deciding special circumstances exist.

Withdrawal of parental support includes situations in which the parents are not providing financial support to the applicant living outside the home. In these situations, the Administrator will require that court action be commenced against the applicant or recipient’s parents in order to obtain financial support. The applicant may be eligible for assistance pending receipt of the court-ordered financial support, however they must agree in writing to reimburse the delivery agent for the financial assistance paid to them once the parental support is received (see Directive 5.2: Assignments and Directive 5.5: Family Support for more information).

If the applicant’s family cannot provide adequate financial support due to financial hardship, the family should be encouraged to apply for assistance as a benefit unit, rather than having the applicant leave the family home.

3. Parent’s inability to provide adequate care and support

A parent’s inability to provide adequate care and support to the applicant due to the parent’s own personal circumstances (e.g., drug or alcohol abuse, emotional instability, incarceration, etc.) may be considered to be special circumstances, and the applicant may be eligible for assistance.

4. No familial home or financial support available through no fault of the applicant

Situations where there is no familial home because the applicant’s parents are deceased or have abandoned the applicant may be considered special circumstances in which an applicant may be eligible for assistance.

There may also be situations in which no financial support is available through no fault of the applicant, and the parents are unable to keep the applicant at home (e.g., financial hardship, overcrowding, severe medical problems, etc.). Where applicable, the parents of the applicant should be contacted to verify the situation. In such situations, the family may be eligible for financial assistance and should be encouraged to apply for assistance as a benefit unit, rather than having the applicant leave the family home.

Verification of special circumstances

In situations where special circumstances are clearly evident (e.g., confirmation from a children’s aid society), it is not necessary to contact the parents, undertake an assessment of family circumstances or seek further third party verification in order to confirm the applicant’s circumstances.

Parental contact

Where appropriate, a parent or legal guardian is contacted to verify the applicant’s circumstances using the following methods:

  • by telephone or, if they live in the area, in-person interview
  • by requesting the co-operation of the Administrator for the geographic area where the parents reside
  • by letter (especially if the parents reside outside Ontario) to determine why the applicant left home and whether the applicant would be allowed to return home

Parental contact is waived where an applicant exhibits signs that they have been under some form of physical, emotional, or sexual abuse in the family home or where there is a recognized safety risk to the applicant.

Assessment of family circumstances

To determine if special circumstances exist, the Administrator may require an assessment of family circumstances by a youth or family counselling agency or service. Where youth or family counselling agencies or services are not available, the assessment can be conducted through other applicable third party information. This may include verbal or written information obtained from school officials (e.g., principals, guidance counsellors, etc.), medical doctors and other health professionals, public health officials, or other family members.

Where appropriate, the applicant’s parents are encouraged to participate in the assessment. During the initial stages of the assessment it may be determined that family counselling would be an appropriate direction to pursue if the parents are willing to participate. In these situations, a referral to a family counsellor or other professional could be made.

In situations where the parent refuses to participate in the assessment, or there is reason to believe that direct contact between the applicant and the parent could put the applicant at risk, the assessment must be completed only between the applicant and the agency staff. An applicant under age 18 cannot be denied assistance because of parental refusal to participate in the assessment process.

Where possible, third party sources of payment for the assessment must be pursued. For example, the parent may have access to an employee assistance program at their workplace.

Third party verification

In situations where the parent is unable to be contacted, refuses to participate, or parental contact is waived, third party verification is acceptable. Third party verification is given the same weight as parental contact when determining if special circumstances exist.

Third party verification may include information received from either a school guidance counsellor or family counsellor, or through contact with the Children’s Aid Society, police officers, physicians or other legal and medical authorities.

Confidentiality

The confidentiality of an applicant under the age of 18 must be maintained at all times. The caseworker must meet the requirements of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) concerning the release of personal information pertaining to the applicant.

The Consent to Disclose and Verify Information form provides the authority for the Administrator to obtain information needed to determine eligibility; however, prior to any parental contact or contact with a third party, permission must be sought from the applicant. Caseworkers must advise the applicant that their address or information about their location will not be disclosed during parental contact to ensure that they are not put at risk.

Living arrangements

Once special circumstances have been established, the Administrator must determine if the applicant’s living arrangements are conducive to meeting all of the conditions of eligibility regarding education or training and, where applicable, care for the applicant’s dependents. Where possible, the applicant should be encouraged to live in a family or adult-supervised environment where emotional support and guidance is readily available (e.g., boarding with a relative or friend).

Where special circumstances exist due to a lack of financial support from the applicant’s parents, the Administrator must consider the appropriateness of the parental home compared to the alternative living environment being proposed by the applicant. Where the applicant is living in self-contained quarters in the parent’s home or in a separate residence owned by the parent, it may be viewed that financial support by the parents exists, and special circumstances would not apply.

In situations where the applicant appears to be in a crisis, and there are no other living arrangements and/or the applicant is currently living with their parents, a referral to an interval or transition home for family violence, a youth hostel, or an emergency shelter may be appropriate (see Directive 2.7: Emergency Hostel Services – First Nations delivery agents; Directive 6.16: Emergency hostels and shelters – CMSMs and DSSABs and Directive 3.2: Residential arrangements for more information).

Earnings exempt as income and assets

Earnings of, or amounts paid under a training program to, all members of a benefit unit under the age of 18 are fully exempt as income and assets. (This exemption can be immediately applied, i.e., members do not have to be in receipt of assistance for three continuous months before the full exemption is applied.)

Other conditions of eligibility

Contact with responsible adult or agency staff

As a condition of eligibility, the Administrator may require an applicant or participant under the age of 18 to maintain contact with a responsible adult or with a staff person of a community agency. The amount of regular contact required between the applicant or participant and the responsible adult or agency staff involved will vary depending on individual circumstances.

A responsible adult or agency staff person helps to ensure the environment the participant is living in meets eligibility requirements. The responsible adult or agency staff person also helps to ensure that assistance is being used appropriately by the participant.

The responsible adult or agency staff person is required to notify the Administrator if it appears that the participant’s living arrangements are not meeting conditions of eligibility.

Participation in Learning Earning and Parenting (LEAP)

Participation in LEAP is mandatory for parents aged 16-17 who have not completed high school and who are Ontario Works participants or are part of a benefit unit receiving financial assistance under Ontario Works (see Directive 8.2: Learning Earning and Parenting for more information).

Pursuit of financial support

Where the delivery agent is providing assistance to a participant under the age of 18, voluntary financial support must be negotiated if parents are capable of providing it. Where support is available from the parents, the Declaration of Support and Maintenance (Form 2212) must be completed. If a voluntary contribution to support the participant cannot be negotiated, an application may be made to the Ontario Court, Provincial Division for an Order for Support (see Directive 5.5: Family support for more information).

In all instances where support is being sought, the participant must not be put at risk. An application to the court for support is not a prerequisite for assistance once special circumstances have been determined.

When pursuing court-ordered parental support, each situation must be considered on its own merits, taking into account the individual circumstances of the participant, and noting that there is a parental obligation to support the child under section 31 of the Family Law Act.

In interpreting section 31 of the Family Law Act, the courts have taken the position that withdrawal from parental control means a voluntary withdrawal from parental control by a child age 16 or older. This means that the child must have left of his/her own free choice.

Treatment of couples

An applicant under the age of 18 who is in a spousal relationship is eligible for assistance if all other eligibility criteria are met.

In situations where one or both members of a spousal relationship are under the age of 18, both persons must meet the eligibility criteria for applicants under the age of 18, and any assistance issued must be provided to a trustee. In addition, the Administrator must be satisfied that a spousal relationship exists (see Directive 3.3: Co-residency for more information).

In situations where the applicant is over the age of 18, and his or her spouse is under the age of 18, only the spouse under the age of 18 must meet the eligibility criteria for an applicant under the age of 18. A trustee is not required in this situation.

Applicants under the age of 16

An applicant under the age of 16 who has a dependent and who does not reside with their parents may be eligible for assistance if they meet the applicants under age 18 criteria.

An applicant under the age of 16 who has a dependent and who does reside with their parents may be eligible for assistance on behalf of their child (see Directive 3.9: Dependent children for more information).

The following are not eligible for assistance:

  • a single applicant under the age of 16 who does not reside with their parents
  • an applicant and their spouse both under the age of 16 who does not reside with their parents