2017-18 annual report
Letter of transmittal
The Honourable Lisa MacLeod
Minister of Children, Community and Social Services
Dear Minister MacLeod:
I am pleased to present this Annual Report on behalf of the Soldiers’ Aid Commission.
This report outlines the history and mandate of the Commission and summarizes its activity throughout the 2017-2018 fiscal year.
Colin R. Rowe
Chair
The Commission is committed to ensuring that it provides an appropriate mechanism for applications for financial assistance required by Veterans in need who enlisted in the Canadian armed forces and served overseas in a theatre of war or served with the armed forces in Canada. This assistance is also extended to any dependent relative of any Veteran of these wars. Members of the Commission are dedicated to providing a relevant and useful service to aging Veterans and their families in an effective and efficient way.
History, organization and mandate
History
The Soldiers’ Aid Commission is an Operational Service Agency, established in 1915, “to take care of and to find employment for members of the Canadian Expeditionary Force…”. This has since been expanded to now include Canadian and allied veterans who served in the Second World War and the Korean War. In November 2006, the Commission’s mandate was extended to include veterans who served with the armed forces in Canada and in 2011, those who saw service with the Merchant Navy.
The Soldiers’ Aid Commission receives its legislative authority from the Soldiers’ Aid Commission Act, R.S.O. 1960, and the Soldiers’ Aid Commission Amendment Act, 1970.
The Ministry of Children, Community and Social Services (MCCSS), through the Service Delivery and Supports Branch is responsible for the administration of the legislation under which the Commission operates.
Organization
The Commission operates at arm’s length from the government with respect to the provision of assistance. The members are appointed by Order-in-Council and do not have fixed terms of appointment. It is stipulated in the legislation that “The Lieutenant Governor in Council may add such persons from time to time as members of the Commission as he/she deems advisable or may appoint a member in place of any member dying or retiring or becoming incapable of acting”. The Commission selects candidates for Commissioners, recommends appointees to the Minister and elects its Chair. These members serve without remuneration but may claim out-of-pocket expenses for travel and meal expenses.
A Memorandum of Understanding (MOU) between the Ministry and the Commission was signed by the Minister and the Chair in December 2016.
The Commission is comprised of eight members which includes an elected Chair (Colin Rowe) and Vice-Chair (John Stapleton), and six other Commissioners.
Mandate
The mandate of the Soldiers’ Aid Commission is to administer applications for financial assistance made by veterans and their dependent relatives. The Commission accepts applications for financial assistance made by veterans in need or their dependents by way of the Royal Canadian Legion, Veterans Affairs Canada (VAC) and the Royal Canadian Naval Benevolent Fund (RCNBF). The Royal Canadian Legion or Veterans Affairs Canada receives applications for assistance and completes an initial screening to confirm veteran status, obtain financial/income documentation and quotes for services being requested. These applications are then forwarded to the Commission for review.
Funding, eligibility and financial assistance
Funding
The Ministry of Children, Community and Social Services provides the Commission with annual funding up to $253,200 for payments to veterans and/or their dependent relatives. This funding also includes expenses related to the Commissioners travel and meal costs.
Eligibility
An eligible veteran is a person who resides in Ontario, enlisted in any branch of the Canadian military (or with an allied nation) and served overseas or in Canada during WWI, WWII or the Korean War and is in financial need.
Veterans who served in the Merchant Navy during WWII or the Korean War, are eligible for assistance from the Commission.
An eligible dependent is the spouse of an eligible veteran with whom the veteran lived at the time of the veteran’s death, or as a spouse in a common-law union of reasonable duration.
Assistance may also be extended to a natural or adopted child who at the time of the veteran’s death was financially dependent on the veteran or, unable to manage his or her affairs and was a responsibility of the veteran.
The applicant must have insufficient income and assets to pay for the service or the support he/she is requesting. The Commission employs a screening tool to assess financial need.
Financial assistance is available to resolve a specific problem when all other resources have been exhausted. Funding is provided on an individual basis and is not provided for long-term, ongoing assistance. Applications that are declined are usually due to a determination that the individual is “not in true financial need” or that the requested assistance is to meet an ongoing debt.
Financial assistance
The Commission provides financial assistance under two basic categories:
- Minor Disbursement Assistance and
- Major Disbursement Assistance
Minor disbursement assistance:
Minor assistance covers items up to $300.00 in value. Any Commission member or designated employee may approve a request under $300.00.
On behalf of the Commission, counsellors in Veterans Affairs Canada offices may grant up to $50.00 to eligible veterans without prior authorization, and between $50.00 and $300.00 to eligible applicants with telephone authorization from the Commission. Veterans Affairs Canada bills to the Commission on a monthly basis for reimbursement of grants made on behalf of the Soldiers’ Aid Commission. These grants are then reviewed and approved if eligible at the following Commission’s Meeting.
Major disbursement assistance:
Major assistance includes items and services ranging from $300.00 to $1,500.00 in value but assistance may be increased to $2,000.00 at the discretion of the Commission to avoid unnecessary hardship. All applications for major assistance are reviewed at the Commission’s monthly meetings. Financial assistance can be granted over a 12-month period up to $2000.
In the event of an application where funds are required immediately, two commissioners, after considering the eligibility and urgency of the application, may review and approve the application. The application is then discussed at the next Soldiers’ Aid Commission meeting.
The Soldiers’ Aid Commission provides funds for the following:
- Health related items such as hearing aids, glasses, prescription and dental needs
- Home related items such as rent, repairs, moving costs, furniture, replacement/repair of roof and furnace
- Specialised equipment such as assistive devices, wheelchairs and prosthetics, and
- Personal items such as clothing and other specialised support services
The decisions to provide assistance to an individual are not subject to approval by the Minister or any official of the Ministry, nor are they subject to appeal.
The applications are reviewed at the meeting for approbation or rejection. Once the meeting has been adjourned, cheques are prepared for all approved applications and signed by the Chair and a Commissioner or by two Commissioners if the Chair is not available.
Please see Appendix 1 for the Commission’s 2017-2018 service data.
Future considerations
The Commission’s Memorandum of Understanding was signed with the Minister on November 29, 2016.
At present, the Commission may approve up to $2,000.00 for major disbursements to individual applicants on an as-needed basis. This will be reviewed for possible increases in the cost of living and items that may be required by veterans.
The Commission will continue to maintain the grant amount for Minor Disbursements at a level of up to $300.00.
In 2015, the Commission was subject to an Agency Mandate Review as part of a province-wide review of all government agencies and boards. This review also coincided with the Commission’s interest in expanding its mandate to include more recent veterans and their spouses/dependents. The Commission will continue to operate under its current mandate and is available to provide support to Ministry staff related to the future of the program.
Over the past fiscal year, the Commission has revised and reprinted its information booklet and intensified its outreach to veterans through the Royal Canadian Legion Ontario Command and the Warriors’ Day Council. These outreach efforts will be further expanded through the use of Social Media and promotional material developed with the assistance of the Ministry’s Communications and Marketing Branch. Efforts will also be made to ensure that online information regarding the Commission is updated on a regular basis.
A decision has been made by the Commission to forego plans to create its own unique logo given that the Trillium logo is the standard symbol for all Agencies, Boards and Commissions.
Appendix 1
2017-2018 Applications received / financial assistance provided
| Month | Major applications received | Minor applications received | # Declined | # Approved | Financial assistance provided |
|---|---|---|---|---|---|
| April 2017 | 6 | 0 | 1 | 5 | $6,810.00 |
| May 2017 | 6 | 0 | 0 | 6 | $8,196.76 |
| June 2017 | 6 | 0 | 0 | 6 | $8,387.00 |
| July 2017 | 9 | 0 | 1 | 8 | $8,079.74 |
| August 2017 | 6 | 0 | 0 | 6 | $8,105.00 |
| September 2017 | 11 | 0 | 1 | 10 | $10,025.50 |
| October 2017 | 12 | 0 | 1 | 11 | $10,112.44 |
| November 2017 | 9 | 0 | 1 | 8 | $13,294.91 |
| December 2017 | 5 | 0 | 1 | 4 | $5,725.00 |
| January 2018 | 7 | 0 | 1 | 6 | $8,628.00 |
| February 2018 | 0 | 0 | 0 | 0 | $0.00 |
| March 2018 | 6 | 0 | 1 | 5 | $5,186.00 |
| total | 83 | 0 | 8 | 75 | $92,550.35 |
2016 -2017 Disbursement
| Month | Major applications received | Minor applications received | # Declined | # Approved | Financial assistance provided |
|---|---|---|---|---|---|
| total | 84 | 0 | 6 | 78 | $88,944.76 |
Appendix 2
Other expenses
| Types of expenses | Total |
|---|---|
| Bank Service Charges | $111.05 |
| Beck Taxi * | $689.08 |
| Commissioner Expenses * | $2,749.49 |
| Other | $56.85 |
| Total other expenses | $3,606.47 |
*Commissioners are not remunerated for their time however they are eligible to claim expenses related to travel and meal costs for the monthly Commission meetings. All eligible expenses align with the guidelines of the Ministry’s Travel, Meal and Hospitality Directive.
Appendix 3
Soldiers' Aid Commissioners biographies
Susan Beharriell
Lieutenant Colonel (Ret'd) Susan Beharriell served in the Canadian Forces for more than 35 years at the tactical, operational and strategic levels. Key posts included running intelligence for the Air Force, serving in NORAD HQ in Colorado, with NATO in Germany and a secondment to the Privy Council Office on Parliament Hill. Her community involvement includes being a member of The Memory Project Speakers' Bureau and contributing to various environmental and sustainability committees in King Township. LCol. Beharriell holds an Honours BA from Queen's University and is an Officer of the Order of Military Merit, the military version of the Order of Canada.
Homer R. Brooks
Mr. Brooks served in the Canadian Army Regular Forces and the Reserve Unit, 50th Field Regiment, Royal Canadian Artillery. He was also employed for over 30 years by The Government of Ontario, during which time he served in the Ministries of Mines and Northern Affairs, Correctional Services and the Ministry of Community and Social Services.
Mr. Brooks was born in Omemee, Ontario. His educational background includes Military Police Training at the Canadian Provost Corps School, (Canadian Army Reg.), Certificate in Correctional Services and Certified Northern Affairs Officer.
Mr. Brooks’ community and professional involvement include long standing membership in The Royal Canadian Legion, Past President of the Moosonee Lions Club and Fenelon Falls Rotary Club, and a former member of the Ontario Real Estate Association.
Mr. Brooks and his wife Helen live in Oshawa Ontario and he was appointed a Commissioner on the Soldiers Aid Commission in 2008.
John C. Greenfield
Mr. Greenfield was born in Toronto July 23, 1935 in the west end of the city. He was employed by the Municipality of Oshawa for 40 years and has been a member of the Royal Canadian Legion since 1983. He served as President of the Bowmanville Legion Branch in 1997 and has been a Veterans Service Officer since 1998.
Mr. Greenfield’s community service includes membership on the Executive of the Bowmanville Navy League since 2002 and he has been a member of Temple Lodge #649 since 1969 and is also a Life member. His busy schedule includes volunteering at the Bowmanville Older Adult Association, participating in the Outreach and Visitation Initiative for Veterans Affairs Canada, serving at numerous banquets for the Legion, Community Care Durham and the Older Adult Centre and providing used Legion magazines to the Nursing Homes in the Municipality of Clarington.
John and his Wife Lorraine live in Bowmanville and have 5 children, 10 grand-children and 9 great grand-children. When he is not volunteering, John enjoys golfing, skating and walking in the winter time. He was appointed as a Commissioner in 2015.
Rosemarie McGuire
In October of 2015, Rosemarie McGuire was appointed as a Commissioner to the Soldiers’ Aid Commission. She served as a Member at Large for the North York Central Lions Club and has been a member of the Warriors’ Day Council since 1978. In 1978, she joined the Royal Canadian Legion and over the years, Ms. McGuire has held many executive positions including Branch President. As Public Relations Officer, she produced a documentary, “Wills and Power of Attorney”, for Rogers Cable Community Channel. She was awarded her Life Membership in recognition of community volunteer work over and above Legion responsibilities.
Ms. McGuire joined 709 (Tor) Communications Regiment in 1977. While serving with the Army Cadets she attained the rank of Captain and served as Commanding Officer, retiring from Air Cadet Service in 1992. Ms. McGuire attained her Law Clerk designation from George Brown College in 1999 and has been employed with the law firm Benson Percival Brown LLP since 1988. Ms. McGuire also brings to the Commission general medical knowledge.
Kenneth (Ken) Osborne
Mr. Kenneth Osborne served in the Canadian Forces for 24 years. As a lawyer with the Office of the Judge Advocate General, his key posts included roles with NATO, the Strategic Joint Staff, and as a Deputy Judge Advocate. He is a veteran of peacekeeping operations in Bosnia-Herzegovina and combat operations in Afghanistan. Deploying to Afghanistan on two occasions, he served as the lawyer to Canada's Special Operations Task Force, and subsequently deployed as legal mentor in a rule of law capacity with the US Forces. For service as a mentor in Afghanistan, he was awarded the United States Meritorious Service Medal. Mr. Osborne's community involvement includes service with the Town of Aurora Council Compensation Committee and he has volunteered with the Government of Canada Charitable Workplace Campaign. Following retirement from the military, Mr. Osborne now resides in Stoney Creek, Ontario, and works with the Law Society of Upper Canada. He was appointed to the Soldiers’ Aid Commission as a Commissioner in November 2017.
Colin R. Rowe
Mr. Rowe joined the Ontario Public Service in 1969 in what was then the Department of Social and Family Services. Through part-time studies, Mr. Rowe graduated in 1972 from the Social Service Administration program at the former Ryerson Polytechnical Institute. Until his retirement in November 1999, Mr. Rowe’s entire public service career was in the Ministry of Community and Social Services and primarily in the Income Maintenance program. In 1997 he was appointed Manager in the Ministry’s Information Systems Branch with responsibility for implementing systems changes in support of Social Assistance Reform initiatives, and the Year 2000 upgrade and retrofit of the Ministry’s Social Assistance mainframe applications.
Mr. Rowe is a forty-four year member of the Royal Canadian Legion and served for fifteen years in the Canadian Armed Forces Militia. He retired in June 2002 from his position as the Regimental Drum Major for the Band of the Governor General’s Horse Guards, Canada’s senior militia regiment, but maintains a busy schedule as editor for several military publications. Upon retiring from the OPS in 1999, he returned to academia and earned a Music Diploma at Humber College in the Jazz Studies program. He still performs as a free-lance musician (trombonist) and arranger in the Greater Toronto Area and is the current Drum Major of the Band of Her Majesty’s Royal Marines Association in Cobourg, Ontario.
Mr. Rowe and his wife Agnes have two adult sons and eight grand-children. They enjoy the easy pace of rural life in Trenton, where they have taken up residence since December 2016. Mr. Rowe was appointed to the Soldiers’ Aid Commission as a Commissioner in December 2002 and currently serves as the Chair.
John Stapleton
Mr. Stapleton is a writer, instructor and Innovations Fellow with the Metcalf Foundation. He worked for the Ontario Government in the Ministry of Community and Social Services and its predecessors for 28 years, in the areas of social assistance policy and operations and was Research Director for the Task Force on Modernizing Income Security for Working-Age Adults in Toronto.
He is a volunteer with St. Christopher House and Woodgreen Community Services of Toronto, teaches public policy and is a member of 25 in 5. Mr. Stapleton also teaches a popular course on public policy for community advocates and has published op-eds in the Globe & Mail, National Post and the Toronto Star. He has written reviews for the Literary Review of Canada and written articles and studies for Ideas that Matter, the Canadian Centre for Policy Alternatives, the C.D. Howe Institute, the Canadian Working Group on HIV and Rehabilitation, the Caledon Institute, The Toronto Dominion Financial Group, the Metcalf Foundation, Human Resources and Skills Development Canada, The Toronto City Summit Alliance and many others.
Mr. Stapleton serves on the Board of Directors of the Daily Bread Food Bank, West Scarborough Community Legal Services, and he is the President of the Canadian Horse Racing Hall of Fame. He was appointed to the Soldiers’ Aid Commission in May 2003 and is the current Vice-Chair.
William Earl Thomas
Mr. Thomas was born in Toronto Ontario. He joined the Army Cadet Corp in 1944 and served until 1947 as a Lance Corporal.
Mr. Thomas attended Ryerson Institute of Technology where he obtained his Diploma as an Engineering Technician. Over the next 48 years Mr. Thomas worked for four companies in both Technical and Management positions. Mr. Thomas has been a member of the Ontario Association of Certified Engineering Technicians and Technologists (CTE) since 1957. Mr. Thomas demonstrates his commitment to his community by serving as a volunteering with the Rockcliff Nursing Home, St Ninians Anglican Church, Scarborough Recreation and Parks, Wexford Baseball Organisation and the YMCA.
Mr. Thomas is actively enjoying retirement he lives in Scarborough with his wife Irena and was appointed as a Commissioner of the Soldiers’ Aid Commission in June 2008.