SADIE Training Aids

Training guides

The following brief guides are designed to help SADIE users get started and learn more about the features of SADIE.

Get started with SADIE as a prescriber

• Quick Reference — Accessing SADIE for Physicians or Nurse Practitioners (PDF)
• New Users in SADIE and Unique Identifiers (PDF)

Create and submit a request in SADIE

• Quick Reference — How to Create and Submit a Request in SADIE (PDF)

Track the status of your requests online and access the Ministry response letters

• Quick Reference — How to Track the Status of EAP requests and Access Ministry Response Letters in SADIE (PDF)

Provide additional information requested by the EAP

• Quick Reference — How to Provide Additional Information Requested by the EAP (PDF)

Request an appeal for a negative decision when additional relevant clinical information is available

• Quick Reference — How to Request an Appeal for a Negative Decision (PDF)

Add support team members as delegates or designates to complete EAP requests in SADIE

• Quick Reference — How to Set-up a Delegate or Designate for SADIE (PDF)
• SADIE Adding a New User Process Flow (PDF)

Manage locations in SADIE

• Quick Reference — How to Manage Locations in SADIE (PDF)

Learn more about using SADIE

• SADIE User Guide (PDF)

All training documents are available in Portable Document Format (PDF). To view and print the forms, you need to have Adobe Acrobat Reader installed on your computer. You can download this free software from the Adobe Web site.

Training videos

These short videos provide a step-by-step approach to getting set-up in SADIE and creating your Exceptional Access Program (EAP) requests.

Note: For best experience, adjust your playback quality screen resolution settings to view the videos in High Definition (1080p).

• How Prescribers and Delegates Create and Submit a Request (Video) (Duration 6:52)
  • Transcript
• How a Designate Creates a Request in SADIE and Sends to a Prescriber (Video) (Duration 6:03)
  • Transcript
• How to Track the Status of EAP Requests and Access Ministry Response Letters in SADIE (Video) (Duration 6:22)
  • Transcript
• How to Provide Additional Information Requested by the EAP (Video) (Duration 4:07)
  • Transcript
• How to Request an Appeal for a Negative Decision (Video) (Duration 4:09)
  • Transcript
• How to Set-up a Delegate or Designate to Use SADIE (Video) (Duration 4:05)
  • Transcript
• How to Manage Locations in SADIE (Video) (Duration 3:53)
  • Transcript

Contact us

If you are unable to download the training documents or view the training videos, or you would like the training documents or video transcripts in another format, please email SADIE@ontario.ca.

If you have questions about using SADIE, call or email us:

• Sign In/Enrolment/Technical Questions
  • Call ‘Inquiry Services’ 1-800-262-6524, after the language prompts, press 2-3 (Monday to Friday, 8 a.m. to 5 p.m.)
  • Email SSContactCentre.MOH@ontario.ca
• All other inquiries email SADIE@ontario.ca